If there wasn't internet available where we picked up the truck we would not have been able to get the rental.Larry S.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall, good experience. The main office in Manchester answered all my questions over the phone. They were very helpful in the renting and drop off procedures. This is the first time we reserved, picked up, and dropped off a uhaul truck completely online. The uhaul application was easy to navigate. The only suggestion would be to have a longer reservation choice beyond two days.Lynn D.
After having my location changed a few days before I went to the new spot and couldn't check in online because the location had never been changed there. I called U-Haul for help and was hung up on with no answer. I called back and the woman wouldn't let me speak or ask any questions. Gave me a number for someone else so fast and cut me off while I was trying to ask her if she would help me. When I asked her to stop cutting me off she hung up on me. I drove to the original location and no U-Haul was there. I called a number listed there and a nice woman helped me. The U-Haul was no where to be found, luckily someone was returning a rental to that location and I was able to get this. My rental should have started at 8am and didn't start til 9:30, I had to drive over and hour out of my way from one location to another. I will never use U-Haul again or recommend it. I have never been hung up on before and found it the most unprofessional and unhelpful thing of all.Jacob D.
Very well run operationRussell T.
I had problems picking up vehicle as the location could not locate me via my phone. One call to Rick and he got me on my way. Had same problem when returning vehicle but again Rick took care of it.Norman P.
I have known these people for years they always provide excellent servicemerchand M.
There was not a lot of specific attention given to the uhual side of the business nor were there are solutions provided to help fix my drop offEthan C.
- Better backup system for processing credit card transactions. - Faster response time to operational issues. (We had to wait for an hour. Inexcusable!) - Customer service lacking - Compensate customers for long waits and inconvenience (e.g., waive protection coverage, reimburse for gas, reimburse rental fee) NOTE: This was our first time renting a U-Haul â€” not a good first impression at all. While the attendant was pleasant and helpful and doing his best, U-Haul management and operations left a lot to be desired. Follow-up would be appreciated.Elizabeth E.
Customer did not leave a comment.Michelle A.
Customer did not leave a comment.Allan C.
I needed a truck right away and needed a couple of dollies to move a piece of equipment for my business. One of the owners helped get everything put together for me and help with storage for the weekend as well. My business will definitely use their location again! Great Service, Great people!Bryan F.
The truck drove well. Plenty of power.David M.
Customer did not leave a comment.Greg A.
Customer did not leave a comment.Raymond G.
text reminders regarding drop off time to alert for late chargeAndrew D.
Customer did not leave a comment.Guido S.
Sometimes u haul gets the bill wrong. The service is quick and friendly.Casey M.
drop off easy- took 2 minutes. great people.kenneth L.
very professionalRick K.
I had difficulty with the phone procedure, but the manager came out and helped me.Lynda P.
Customer did not leave a comment.Richard J.
I am a long time customer and this location has excellent service. Friendly staff, equipment on hand and drop off is easy. I have never had a reason to take my business elsewhere based on my experiences at this location. Thank you for being open during this crisis.Tom Q.
Customer did not leave a comment.Nick N.
Excellent customer service and easy to work with.Rachel B.
Dropped the truck off a day early. Went in to complete the return and the staff member said he was to busy to do it as he was in the middle of something. Was very rude. Told me to just leave the key and he would email my receipt. He never did called your customer service department and told them what had happened. They said they would make sure it had been checked back in and would send my receipt. I didn't receive my receipt till the next day and it had the incorrect return date on it. Terrible experience at the drop off location.Trudie B.
Customer did not leave a comment.Angie P.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.ELIZABETH M.
Arrived and truck was started and all warmed up for me! No complaints. Gentleman who helped me was very help!Kevin S.
Customer did not leave a comment.Bernard K.
Truck came with a quarter tank less than the paperwork started. Information provided was not relayed to the drop off location.Brian R.
returned after hoursDonald L.
Keep on doing what you are. Appreciate your friendlyness.Dawid S.
Customer did not leave a comment.Eddie Q.
Customer did not leave a comment.Zac B.
Customer did not leave a comment.Jessica W.
Please improve online reservation, I had ordered veh. for 10:00 am but was later informed I wouldn't be able to get veh until 11:45 am, because computer doesn't know how many people are reserving vehs for same time or close to it. Thank you.Gerald V.
Online U-Haul reservation system needs to be better aligned to the availability and capability of the local pickup.Kevin A.
I don't have a problem with the dealer/pickup locations or the equipment I have used. I do have a issue with returning U-haul rental items after your locations are closed. This summer I was asked by one of your dealers to copy my drivers license to be sent in to allow me to rent a truck, several weeks later. I was contact by another source which had a copy of said drivers license, your site wasn't very secure, I hope it is now. This time I was asked to notify U-haul via their current app that the rental was returned, what a nightmare that was. Folks you have to streamline your check in app,when the return location is closed, it is not user friendly. To be honest with you, my next truck or trailer rental will be with another company if at all possible and your local dealer is just down the street from where I live. Please learn that customer service ends only after the rented item is easily returned. Only then can a customer determine if they have had a good experience. Wish I could give U-Haul a better review, at this point I can not!Raymond N.
Great experience!Thomas W.
Best service I've had at any location.Bryan K.
Less pictures when returning truck. I get the gas and mileage. Why don't you have same procedure picking up truck. I already gave all the same info online. Also I could have submitted picture of my license at home. Make it required not optional. I had reserved a truck as well as the two other people ahead of me. It took almost an hour before I got the truck. No fault of owner of P an S. I've gone there many times and he's always done awesome. Very pleasant and knowledgeable. Truck ran great. Tires looked new however terrible in snow.Elmer M.
Customer did not leave a comment.William G.
My drop off was after hours but I have used them in the past and all was very good.Mark S.
Customer did not leave a comment.Nathaniel S.
Customer did not leave a comment.robert F.
Customer did not leave a comment.James G.
Customer did not leave a comment.James P.
Thanks so much to Don in Littleton. He really went out of his way to accommodate us for 3 different truck rentals in 2 weeks. 10 GOLD STARSKaren C.
Maybe the only thing that could be improved upon is total black top/pavement for the area to keep the dust levels down. Great service and very nice location. The best U-Haul experience I have ever had over the past 30 years!Jonathan L.
Customer did not leave a comment.Amy K.
Great customer service as always!!Dennis P.
Customer did not leave a comment.Joshua W.
Super friendly and helpful!! Really good experience! Highly recommend!Julia R.
Customer did not leave a comment.Wiley D.
There was a light on the dashboard that was lit up and I didn't know what it was for. I did find an explanation after I read all the stickers in the truck.Donna F.
Customer did not leave a comment.Bruce W.
Limited hours, but as long as you plan for that, the excellent service will have you on your way in no timeJudith D.
Customer did not leave a comment.John K.
Very helpful and customer oriented. Excellent experience. Thank you.John P.
Customer did not leave a comment.Ryan M.
Closed at 12:00 PM on Saturday, so did not drop off until Sunday morning at 8:50 AM. Put key in the drop box and trusted nothing happened to the truck until they came to inspect it. Took phone pics to verify the mileage, fuel level and condition.Jens B.
Customer did not leave a comment.James K.
Customer did not leave a comment.Fanny R.
Customer did not leave a comment.Katherine Q.
Customer did not leave a comment.raymond G.
Truck was clean, but not for a person with OCD, coffee sticky Mark's on dash an doors, but I drank no coffee. I cleaned it all up no problem. I had heard that uhaul does like to hard part time help to shift the trucks around, an would like to find out more about that. I'll will inquire about it beyond this review all in all not a bad exp. Thank youDavid M.
I have to recommend this location to friends as its the only one where we live. I had reserved a large truck and a few days before the move they tell me they don't have one but that they can give me a smaller truck at a reduced rate. When I got to the store they didn't have the reduced rate on the invoice and were not able to give it to me without an offsite supervisors approval. Because he was away that wouldn't be able to happen until I returned the truck. After having to take 6 loads (instead of 1 with a larger truck) I was charged for an extra day as well as a few extra miles when I did the drop-off. If this was my business I would have kept thorough notes and taken the initiative to get the customer the discount as promised. So far no communication from them on that mess up.Nicholas D.
Great service.Jack M.
Customer did not leave a comment.Andrea W.
Donald Lavoie did a tremendous job; nice location.MARK C.
The guy was really rude not customer friendly at all. I got there and he rudely told me I needed another hitch, so I went to the store down the road to pick up a new hitch. Than i got back we hitched up the trailer and the right blinker was not working. He than in hitched the trailer and told me to go down to the chevy place and ask them to diagnosis the problem. I am aware I am female however I can figure it out. Do if he waited 5 min I would of changed the fuse and I could of left with the trailer. instead this guy wasted well over an hr of my time and treated me like crap. It is wonderful to pay over 100.00 to get treated like an idiot.kim A.
Customer did not leave a comment.David F.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.James N.
P&S Location in Littleton, NH always provides top-notch performance, I wish all of the locations were as friendly and professional as they are.William G.
They didn't have all the dollies I ordered and just said that's the way it it is. I needed those to facilitate my move. If there is a chance these things are not going to be available on the day of rental, then the website should say so!! I will go to a full service store next time even if I have to pay more for mileage or better yet, I will pay my friends with pickups!Mindy W.
Great experience overall. Wonderful customer service. Thank you so much!Renee M.
I was charged a cleaning fee that I don't understand. I cleaned the cab and left no debris in back. Maybe a few pine needles blew in while we were unpacking. After not sure why there'd be an extra charge for a simple sweep.Kevin R.
Customer did not leave a comment.Stephen P.
The fella I dropped the truck off with at P&S Equipment here in Littleton NH...was super. Very nice guy.. He mentioned the fuel wasn't at the proper level it left at..giving me a opportunity to make of right. That in itself ..is integrity and treating customers right.. Facility is clean.. All equipment is new. You can't see it from the road so make sure you look. You can print out directions if you are a first timer at this location. If your late Dropping..please call him and tell him..he will make it right with you. Plus any problems with the ??.Eric F.
Customer did not leave a comment.David H.
Customer did not leave a comment.Daniel Z.
Customer did not leave a comment.James F.
My experience at P&S in Littleton is always top notch, that is why I chose to drop it off there. Don is always friendly, professional and helpful - the complete opposite of the store in Cambridge.William G.
The P&S folks are very accommodating and helpful. Thanks!Richard S.
The truck I rented was ready for me when I arrived. No problems with the truck at all! I will use U Haul again!debra P.
Customer did not leave a comment.George M.
Customer did not leave a comment.Garey R.
Very efficient and painless. Pleasant and helpful operator. No recommendations for improvements.LINDA C.
Customer did not leave a comment.JIM P.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.MELISSA P.
Excellent service all around!Joanne R.
Customer did not leave a comment.Francis M.
Great serviceJIM P.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.John R.