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jim f
Customer Reviews for Paradise Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t realize the place was closed on the weekends. I didn’t like doing self checkout on the cell phone. I dont believe i should have been charged an extra 10 dollars. That was upsetting to me.
ashley eWhen I reserved the trailer online, I specifically checked the "no insurance" box. When picking up the trailer, the Uhaul rep verbally confirmed that I did not want insurance. Unfortunately, I was still charged $30.00 for insurance that I refused, twice.
Kevin KNothing to improve on. Service was excellent!
Andrew CThe truck worked well for what we needed to move a friend!
Janie WThis was the first time I did the electronic check out the car yourself, electronic, pick up, or whatever you call it. It was easy and worked really well and I was super relieved to be able to get a U-Haul van on Sunday night. Thanks U-Haul. I recently did a cross-country move and hired professional movers. I wish I had just rented a large U-Haul truck and did it myself for a quarter of the cost. I think I chose to hire professional movers because I didn’t want to do the driving in a big truck. But a 24 foot U-Haul truck really isn’t that hard to manage, and it can get up your country driveway and right up to your house, whereas a giant, moving van cannot. the movers couldn’t even drop the stuff off at my house without charging a bunch of extra money.. So I really didn’t get much of the value of hiring professional movers, but I paid an exorbitant sum of money.. I could have done it myself, managed my own belongings, not had to wait for them to arrive, not mix up everything by loading into different trucks, not have some local clowns packing and unpacking it for me, etc..
Emile WGreat service great people! It was an altogether very good experience.
Beverly ATiffany at Paradise Car lot on the corner of Redwood Hwy and Rogue River Hwy, is an amazing representative of uhaul and I will only rent from this location from now on… she was professional, prompt, and knowledgeable. Thank you Tiffany!!!
BRIAN OHorrible location and not much room in the parking area.
Mario KIt would have been nice if you mentioned it's twice the amount if you take it back to a different location! I didn't even get the paperwork. I was in too much of a frenzy to have read it anyway. Next time let people know stuff like that! It would've been easy enough to do.
Sam Mfire the people at the lakeside location.
Jill ROnline pickup process needs refined. I never knew I needed to download an app to do it. I was using the website and it wasn’t working. Then was directed to the app if I knew ahead of time; this process would’ve taken 2-5 minutes versus 30. The “approval process” waiting to get the keys/code was horrendous. I waited looking at the key box for 10 minutes while the “waiting for approval “ icon spun around and around and around and around and so on till I got very mad. Clicked on need help /chat button and got someone who immediately approved it. So what was that? BTW all this was done online weeks before this encounter so it wasn’t me. BTW. Even though my phone location was on and my phone knew right where I was(verified 3 times) this app would not find me and said I had to be near or at my rental before the process would start. Well guess what!!!!!!!!!!! I was looking in the windows of the thing. Close enough? Nope. This took another 5 minutes In the meantime, I was to pickup the rental at 0900 and left the lot at 0930. So if you’re time pressed this is not the way for you over the weekend. The convenience of the app is NOT convenient. However the checkin and checkout process on the app is very useful and helpful for proving condition of equipment before and after
Richard KOntime. Personable. Kind. Good experience.
john aIt was well-maintained, but dirty at pick up time they did clean it for me, which was appreciated. One issue I have which is U-Haul in general not the location on the 6 x 12 open trailer with ramp on the tongue latch. There is no pin. I thought they forgot to put a pin in at my pick up location so I stopped at another location in Northern California and they told me that they do not use the pin on any of the U-Haul trailers. Which could be a flaw I know their spring loaded, but anybody at a rest stop restaurant overnight could pull that spring loaded latch and trailer could come unhooked just a little concerning to me. I bought my own pen and put in there for my trip…
SCOTT LEasy and quick return
Debbie Jthe truck was not available at this locationand had to be picked at another site several miles away. the truck ran fine but had an intermittant very annoying buzzing?whistling? sound that I could not isolate. I notified Patrick at the dowel Road site where I turned in the truck. The truck was clean and ran well except for the noise
MERLE OWe needed a trailer to bring our daughters car home. There were none to be found over the 4th of July weekend. This u-haul had one trailer that came in that day, and we were able to rent it for the evening to get the car home. It was wonderful that they were willing to let us use it since it was already reserved to go out the following morning.
Sharyl GThe business was great to work with; however it sounds like the gas is siphoned all of the time there and the truck was even missing the gas cap. I did replace it with one I had. Thanks, Ron
Ron OI had a hard time finding the exact location on my GPS. The woman who did the check in was super friendly and got us out of there in a reasonable amount of time.
Krystee SVery professional. Thank you
Denise MThere was no Uhaul representative available when we dropped off the truck and trailer. We had to try to return on-line and we were unsuccessful with the online system.
Patricia BI have rented uhauls for about 30 years for all of my moves. The truck was filthy inside and out bird crap all over the window. Dirty on the inside you could tell they never swept it. The sales guy said I don't do uhaul. It was a hassle checking out then turning in like I was bothering him. They also didn't load up dolly and pads I had to tell them after the other uhaul place told them I needed them. They're attitude stunk. They also sell used cars and I will never shop there or do any kind of business there again. Laurie
Laurie SVery friendly and helpful
Troy GRented a car dolly and their service person hooked it up for me, which was nice, but after driving a block the tire hold down straps were dangling. Had I not stopped, the straps would have been damaged. This is after being told I was clear to go.
Ryan AService representative very helpful and courteous great overall experience
William TThe self check in was a little tricky to navigate, but customer service was very helpful and got us on the road. We rent from this location often and have always returned the trucks to be inspected in the same location, but this time it was after hours though a member of the car lot team was on hand and complained about where the trucks were left, just let us know about the location they should be returned in the case of after hours drop off and we will be happy to oblige.
Kelly Gexcellence overall!
Susan LStaff was great, and truck/supplies were ready and available as promised. No improvement needed.
Michelle PEasy drop off after hours. Convenient.
Jeff NOnly bummer was that there was only 1/4 of gas to begin with. Just wanted to get going get the moving done, verses having to get gas before i could even begin what i needed to get done..
Joanna Ckeep doing what your doing
robert tthe people in this location were very friendly and good to deal with and the transaction was positive, i will use them again in the future thank you.
robert tThey made it so easy to pick up and drop off.
Robert MQuick in and out on the drop off.
Brian WThe place was very unpleasant. The customer service was horrible equipment was not well-maintained. Would never go back or recommend to anybody ever. Worst experience out of U-Haul location to date.
Ben BService was great. Thank you
Mike FCan't think of anything right now but the service was good and very expediant thank you! DJ
Daryl JThe location I picked up my equipment from was a good experience. However, I had reserved the same equipment from a different site and was told at 8 o’clock which was my pick up time that I could not pick up that piece of equipment and had to wait to get another piece of equipment, I had already scheduled out my day and it put me behind schedule and irritated me from the lack of communication from U-Haul.
Ryan TRent from this location often, service is always great! Thank You!
Kelly GWe rent from this location often, service is always excellent!
Kelly Gcheck equipment better. carhauler ratchet for tirers very stiff needed lubed
Joseph DI’ve used this particular Uhaul location several times in the past due to convenience & great customer service from Tiffany. Unfortunately, what was quoted on the phone was not what was given at the time of blanket pick up. We went from $20 to $60 dollars if paying cash to a CC tx for $20. Also, her coworker Amber should be removed from any customer service position. She was rude twice to my fiancé and when we brought 6 of the blankets back, bagged & unused, we were refused a credit for the unused stock. Her response to him was “it is what it is”. Poor customer service.
Tawny WIt was easy to pick up and drop off. Nice customer service.
Cory INice people
JOHNNY DFast & efficient. Not much on hand in the way of moving supplies
DAVID KIt was all very professional and friendly
Gabe RGreat customer service at the front desk. Easy to work with. Had the equipment and helped hook it all up. Great experience definitely will use this location again.
STEVEN AThe lady at the drop off was great now the old man on the other hand was something else he yelled at me saying I can't drop the trailer there after I had it unhooked he was really busy smoking his cigarette sitting there watching me the whole time I had to back the trailer into a spot as they didn't want to move the trailer nothing is line out anywhere at this drop off location
Jacob WVery convenient location Very helpful employees
Ben SThe cut gas line was a surprise!
Paul FThe guy that does the uhaul at the location where I rented it was very rude and standoffsh when I returned truck he went and got a push broom and said here and said I needed to clean it out ( the back of it) FOUR DAMN LEAVES WERW BACK THERE AND ONE PLAYING CARD!!!! IM 64 YR OLD AND HAVE MAJOR PROBLEMS WALKING THAT WAS BS. WHEN I FIRST GOT THERE AND RENTED IT NOT ONE PERSON DID A WALK AROUND BUT WHEN I RETURNED IT THIS GUY DID HOW WOULD HE KNOW WHAT IT LOOKED LIKE BEFORE I LEFT NEVER WILL I EVER RENT FROM THAT UHAUL AGAIN RUDE POS
Crystal MWhen I arrived it took a couple of minutes to locate the person. He was on the phone in the back. Other than that the return went smoothly.
Keary KI did not go to the location. My husband dropped off. However the toll free number to use for drop off procedures is horrible. I wanted for 25 minutes when we were already tired and just wanted to drop off the rental but no there was certain procedures for after hours. I could not follow it as my cell coverage was bad. Very stressful. Also when we wanted to pick up the truck, my driver got the uhaul drivers license match to someone else in another state and we were blocked!! Weird and inconvenient.
kelly hTruck was filthy, had a terrible exhaust leak
Chuck LNot enough personnel to attend to customers. Had to wait 15 min. on pick-up to get waited on and half an hour on return.
Mary DMaybe a walk around with the customer to double check ALL chains and straps too.
James Tgreat experience very friendly. good value
Brian PIt was confusing for my order to have a different location than what I received via email. The original drop off was at the mini storage
Carrie BGreat service from friendly staff, helped me pick out the right size truck for my needs (it was perfect), and checking in and out was easy. The truck ran great, was easy to load and drive, and was well maintained. Thank you!
Shelby F