Customer Reviews for Park It Market
(U-Haul Neighborhood Dealer)

481 reviews

1313 9th Ave SE   Watertown, SD 57201

(605) 884-9001

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(605) 884-9001

1313 9th Ave SE
Watertown, SD 57201

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Delvin P. 
Rating:
5.0

Customer did not leave a comment.

Preston P. 
Rating:
5.0

Very small location but the service very friendly and the two trucks we rented were superb.

EVERT V. 
Rating:
4.0

Customer did not leave a comment.

RODNEY F. 
Rating:
3.0

Customer did not leave a comment.

KURT S. 
Rating:
5.0

Keep doing what have done for us. Geno

Eugene B. 
Rating:
2.0

…

CHASITY W. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
3.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

1st rate service, very well done

Rodney R. 
Rating:
5.0

Great friendly service all around thank all of you.

Zachary F. 
Rating:
5.0

Great service! at this location. could not be better.

Anthony C. 
Rating:
3.0

Have the trailer/truck at the place where you were supposed to pick it up. Our reservation was to pick up trailer in Aberdeen South Dakota. Two trailers were there, but were unavailable since they were only available for ‘local use'????? Why? Seems like you would want to rent a trailer rather than sitting and not being used????? The attendant was of little help and did not try to see if we could use one of the two trailers. Instead, we had to travel over 100 miles to Watertown to pick it up, and the trailer we were to pick up was too large for the small load we needed to haul. This experience was frustrating, stressful, and disgusting. In the future, I will do my best to avoid using U Haul for my hauling needs.

RICK C. 
Rating:
5.0

Customer did not leave a comment.

ronald H. 
Rating:
5.0

We had no way to do the online drop off until we got home, which is in another town. In the future if there could be a way to do the online return check in on a computer that would be awesome!

Annie M. 
Rating:
5.0

None

William M. 
Rating:
4.0

Customer did not leave a comment.

Amanda K. 
Rating:
3.0

Customer did not leave a comment.

Christine K. 
Rating:
4.0

Customer did not leave a comment.

Shawn N. 
Rating:
3.0

Customer did not leave a comment.

Martin D. 
Rating:
3.0

Truck needs to be cleaned for pick up, I had to sweep out the back prior to loading. 1 package of blankets was extremely musty smelling, dirty and had mouse droppings in the plastic bag. Rental staff was on time to get me in and out on time.

AARON R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

RODNEY F. 
Rating:
4.0

Customer did not leave a comment.

Nicole S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Great job nice and quick, well done

Casey S. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

They were great and very helpful by showing us how to set up the car transport. They also were very helpful when we had problems with the tail light. They helped us get it fixed in a very quick and timely manner. Would definitely recommend.

Michelle Z. 
Rating:
5.0

Customer did not leave a comment.

Lakeya M. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
4.0

Customer did not leave a comment.

FRED S. 
Rating:
4.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

it was a hassle having to drive an hour to pickup my truck because they did not have one available in the town I reserved it for. I had a couple questions and waited on hold for a long time with no answer. This experience wasn't the best.

KAYLA M. 
Rating:
5.0

Customer did not leave a comment.

Crickett S. 
Rating:
4.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

Nothing. Everything was smooth and employee was very helpful.

Crickett S. 
Rating:
5.0

Customer did not leave a comment.

BILLY L. 
Rating:
5.0

Friendly service

kurt F. 
Rating:
5.0

Customer did not leave a comment.

jeff L. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
2.0

Try to have the equipment ready for the next costumer because this is the second time that this please doesn't have the equipment ready

JJ G. 
Rating:
5.0

Customer did not leave a comment.

MISTY F. 
Rating:
1.0

I asked for 1 more day and she refused to let me keep the equipment saying she'd already rented it. I'm not happy about the added pressure as this move was hard on me due to my health.

Lori F. 
Rating:
3.0

Additional charges were added at vehicle check in. With no explanation of charges. I am disputing this charge

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

SHARILYN S. 
Rating:
5.0

It was relatively easy to drop off and check out online. The truck was clean and easy to use.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Quick and easy

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

FORREST D. 
Rating:
5.0

Customer did not leave a comment.

Colin A. 
Rating:
4.0

Customer did not leave a comment.

Amber P. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

This guy is the best. I was supposed to go to Brookings but Watertown SD is closer. He took care of me. Cehceked my lighting last week to ensure I had good contact on an old Jeep. Keep him. Gary Hoff 15 Miles north of Arlington SD

Gary H. 
Rating:
5.0

Nothing Ivan think of

James B. 
Rating:
5.0

Gentleman very nice.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

I had originally reserved a uhaul trailer at a different location and when I showed up at the time designated the uhaul representative was not there. Went to this current uhaul location and was helped right away and was still able to get loaded and to my destination on time. Would highly recommend Park It Market 1313 9th Ave SE Watertown, SD 57201

Steven S. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

miranda L. 
Rating:
3.0

Was delayed a half hour because he was busy with other customers. Tried checking in online and nothing worked. Overall wasn't impressed but got the job done.

Ethan J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
4.0

Customer did not leave a comment.

Cassie B. 
Rating:
5.0

Customer did not leave a comment.

Morgan H. 
Rating:
5.0

Customer did not leave a comment.

Chad O. 
Rating:
5.0

Dropped off when they were closed. But the online drop off was easy.

Scott J. 
Rating:
3.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Drop off people were great and very accommodating

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Winfried S. 
Rating:
4.0

Customer did not leave a comment.

Ethan L. 
Rating:
3.0

The equipment was in terrible shape. Improve your equipment and have qualified reps who rent it out.

Margaret J. 
Rating:
4.0

The process on line was not user friendly. I tried multiple times to complete the return and I was not able to. I had to call in to the phone to return. The truck was returned at 9am, but the slip says 1pm.

joan W. 
Rating:
3.0

Customer did not leave a comment.

Ray G. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
2.0

Over billed!!!!

Janine N. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great costomer service

Tom G. 
Rating:
5.0

We had a tricky problem with our travel plan and the UHaul rep was very helpful. He went out of his way to accommodate us. Unfortunately, a lot of reps in just about any company can be deaf to your concerns. Not at this UHaul. Very happy.

Melvin G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

chester R. 
Rating:
5.0

No improvements needed. Reservation was easy. Pick up and drop off was easy. No issues at all. Great people at this location.

Richard J. 
Rating:
4.0

Please provide the right address. I was given a wrong address for the pick up and it was a mess and waste of time.

SONALI P. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

james V. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Darcy D. 
Rating:
3.0

The back wasn't filthy but wasn't clean either. Furniture covers were thrown in back. Not a big deal except we didn't use them but wanted to take advantage of $25 off clean return. We also found a beer can in the glove box while looking for the key I misplaced. That wasn't very pleasant. Other than that everything went well.

TRAVIS S. 
Rating:
2.0

I was told I would receive a call within 48 hours of my move confirming whether or not there was a truck available. I had to call UHaul less than 24 hours in advance because I heard nothing. I was told I had to show up right at 8am and do the online truck pickup or the process wouldn't work properly. I also confirmed that I was setup for online truck pickup. Imagine my surprise when I showed up at 8am, went to do the online pickup, and was told I needed to wait until the location opened to pick up the keys. It was Memorial Day weekend and the location was not open. I was on hold with U-Haul for 20 minutes before being told I was out of luck and needed to wait until the place opened. I got a call at 9am and was asked if I was going to pick up my truck. I would have when I was there at 8am. There is also no place to leave a vehicle when you pick up a truck. Should I have walked across town? Overall, not an easy process. Huge hassle even with ‘convenient' online pickup. U-Haul needs to up their game.

Amelia T. 
Rating:
5.0

Customer did not leave a comment.

bailey H. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Ty M. 
Rating:
5.0

Super friendly and accommodating staff that goes above and beyond in being helpful! Definitely going to be my go to for rental needs!

Julie S. 
No reviews have been submitted for this location.

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