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Elvis M
Customer Reviews for Park It Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We arrived after hours, and dropped the keys off. Very easy to find and accessible. Keep up the great work!
Tim SKim was delightful to work with. Definitely recommend
Amber JLimited parking area.
Jay MContact less drop off
Jennifer OEmployee could not smoke in customers face. Ensure check-in system is working.
Brandon GFriendly fast service.
Edward WThe best
daniel dThe U-Haul app was not working properly and the worker was very helpful
Olivia OGreat service thank you.
Chris SI called when I arrived to the location to return my truck as there wasn't anyone there. They told me to leave the key in the drop box and they would check it in when they got back. The person who checked it in lied about the condition of the vehicle and charged me a cleaning fee and the amount of gas in the vehicle and charged me for gas even though I returned it with the same amount it had in it when I returned it. I even took a picture of the gas gauge when I dropped the vehicle off as I had a feeling this would happen. This location and U-Haul itself sucks!
Linn SGood
chunhui wThe truck had a hole in the side with the exhaust pipe shredded at the end. Assuming it was in an accident. The drive was rough and felt misaligned and almost unsafe. I felt like they used our rental as an opportunity to get the truck to the location that would fix it.
Jocelyn SVery nice guy
STYRK LAfter hours charge made me upset with early drop off and massive delay with tire blow out
Susan RGenuinely friendly service. Our little trailer was clean and had stickers on the sidewall of both tires (new!). The U-Haul 5x9 utility trailer should be in the trailer hall (haul?) of fame! --
Scott CThe guy was an asshole to my wife when she dropped the car trailer off
NED PLower prices
Joe ZHas to call person no attendant on duty
Joe ZPassenger side door had a broken window crank . Car windshield full of bug stains , no dolly. Online checkin went horrible. It asked me for apt. lease, passport and / or contacts to verify which is not exceptable as I was never informed by any U-Haul associate that this was required. You had my lic. , ID and valid credit card . The app was garbage and the toll free associates either hung up or totally unhelpful and failed to properly notify me of what documents were needed on the app. I gave you a good credit card number so I’m not even sure why I would be asking for my passport or my apartment leasing agreement or emergency contacts which I’m not even sure why even listed your automated app is horrible. I made my experience a living nightmare.
Benjamin BI had reserved for 2 days and return in one day. Missed returning by 38 minutes and was super disappointed that I did get charged the extra day. Otherwise the gentleman I worked with was super helpful and nice. No other complaints! Will use again in the future if need be.
kristi kThe man in duty was very helpful, and nice with a sense of humor! Easy in and out!
JANE PGreat folks to work with. I
James VThey are helpful / responsive/ and courteous all the things a person looks for in a business.
JEFFREY PThe gentleman who helped me get two 26’ trucks for several days was wonderful. He made sure that we had 2 trucks when we needed them. He was very pleasant to work with. I highly recommend getting in touch with this gentleman, Mr. Greg. Thank you!
DAVID SThere was no one available at the drop off location so we used the app to process the drop off
MICHAEL Severything was excellent
jeff JThe guy thier was great
PATRICK SNo one was there. Dropped off and left key in drop box. Everything was in back as far as blankets and dolly.
Tim COffice reaked of cigarette smoke. Filthy.
Wally SThere was not a person there
ANNE CThis is my go-to place in Watertown.
LARRY LFriendly and helpful.
Earl BWas even available on Sunday for return
Dana DThe service was excellent. Gregg, the gentleman who assisted me, was very helpful and could not have been easier to work with. He was very professional, making sure I understood how everything worked. I have rented a lot of U-Haul equipment over the years; he was one of the most helpful U-Haul employees I have ever worked with. I would like to thank him again for his service. JAK
JOHN KNa
Susan LWas a lot easier drop off process than I thought it was going to be.
Andrew H