Get the trucks fixed the check engine light was flashing
Essa R
Customer Reviews for Park Merced Truck Rentals & Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the vans before renting them out, make online pickup easier I wanted to rewatch a video explaining how to use the van but when I pressed the back button to view the previous page it restarted me having to fill out the form very inconvenient.
Laci BThe rep was very helpful. Maybe you need extra assistance during closing time because it got busy and only one person there. He stayed open past 5:30.
Margaret SEl servicio es muy bueno y práctico , facilita las necesidades . Fácil de recoger y entregar gracias U-HAUL.
Jose CGreat customer service! The truck felt like it could use some frontend work. Perhaps also check the rotors causing a wobbly ride during braking.
Orlando CMobile pickup/drop off was a nightmare First rental- Truck was missing handtruck we paid for Gas was unnervingly low both times we picked it up we were afraid we wouldn’t make it out of the parking lot Gas cap was broken Just overall a really challenging, expensive experience. Probably not the fault of the people at this location but the predatory structure of the company it seems.
KYLE FPésimo servicio del dueño, nos negó el servicio y canceló mi reservación porque llevaba conmigo a mi perrito, me gritó fue grosero y me corrió. Además los camiones están muy sucios antes de que los entreguen, no te explican nada y te quieren cobrar cientos de dólares por un uso de 3 horas. Jamás volveré a ese lugar.
Claudia Mwhat is that $15 service charge about?
YINRU PI put $42 of gas in the tank when I owed only about $10 worth. The worker said no refunds on gas.
Cheryl RHours of operation
REGINA MNot sure if the location matters, but the truck was on its last leg. Seemed it would break down any second. Could not upload any photos of the truck at pick up time. Wasted 30+ minutes trying to upload photos. Fore leaving the pick up location.
Kimberlee CIn the Span if two days I was at this location two times first day with my friend and the second I rented a box truck to clean out my garage. Both times the agent was very professional and service was excellent.
BASHAR EThe equipment has not been cleaned at all since the last use. We had to remove two Dollie’s and a bunch of furniture pads. Bed and cabin were very dirty. Location charged a $15 “service fee” in addition to what I paid for the rental. Will be contacting corporate.
Kyle JIf we checked in at the counter, they said they would charge $15 that would be paid separately. Also, they are closed from 1-2p on Fridays but that isn’t communicated.
TIMOTHY WOverall the experience was fine, but they did charge an upfront $15 Service Fee that I was not expecting. This was separate from my overall U-Haul final invoice.
Ray TVery happy! Great truck! Perfect Thanks 🙏
Bartek SThe drop off was fine, although the parking lot is overcrowded.
Micah JI booked a mobile pick-up. The utility dolly and furniture pads were not loaded onto the truck, so I had to ask the person in the U-Hall office for them, which I had to load myself. It took me about 15 minutes just to get the items from the person since he was busy with other tasks he had (was not behind the desk).
Mehrdad YConvenient and easy to pick up.
Buddhi TClean the trucks and put more fuel or give to clients full so they can return full too
ILEANA MAttendant there on 6/11/26 was extremely courteous and helpful.
Chris AI really liked the mobile check in but it took about 15mins to move thru the check in process, take the photos, etc.....i think the app should let the customer know to do this before you go to the location to pick up the vehicle. i did like easy pick up of the keys and return on the keys after hours. pricing is very reasonable since i only needed it for about 4 hours.
norma yAbsolute trash. You cancelled my order the day of and did not tell me until I called when I had trouble. Then I had to pick a different vehicle since mine was suddenly “unavailable” and I couldn’t even drive it out the lot. And STILL got charged $75 for going 30 feet in it. Absolute bullshit trash never again will I use U-Haul.
Diana RGreat service
ROHULLAH RThe best service of u haul in the the country!
ROHULLAH RVery easy and convenient. Easy to use and efficient.
Shane SThere was dirt and dust in the back of the U-Haul. And I was unhappy about the location charging a $15 service charge for in person pickup that was not disclosed anywhere online in the quote.
Jay AFill up the gas tank before or offer one that’s more full since there were so many rentals
sophia cThis location is convenient and was set up perfectly with no hassle check in and check out process. There is nothing I would suggest changing.
Vincent TIt was great
Joseph HThe app to check in was extremely difficult to navigate and it cut me off from uploading pictures and then wouldn't let me upload pictures when I turned it in. I was able to save photos in both instances on my phone and the person at the counter said it was not a problem, but I found it frustrating.
SARA OThe person behind the front desk is very rude.
AKBARSHOKH MAll went well and as expected!
Hans WKareem is a real Gem! Wonderful customer service. Runs a nice clean shop!
James CThe only problem was the truck was filthy and not clean. The fellow at the desk was very helpful and provided great service.
Steven BPick was easy, however, was not told about mileage limit and was charged more than quoted.
ALEJANDRO GGreat location and staff was amazing. Highly recommend!
Etheljive GAbdul is the best! He and his staff make it so easy during a move to get the truck and just go so you can get your move done.
michael mThe deceptive practice is unacceptable. I reserved the cargo van, said no to all extras, received a confirmation of my contract rental and choices in an email. However, at somepoint after I picked up the cargo van and returned it $30 extra insurance had been added to the contract and my credit card had been charged the extra costs. The guy "only work the desk" said I there was nothing he could do about it! WHAT??? Do you not work the desk?? After arguing he relented, and credited the entire receipt and recharged without the extras. I receive confirmation receipts of the refund and a new receipt for the new charges. However, upon reviewing the new receipt, I see there is now a new charge of $11.25 for gas, which wasn't on the original charge. I filled up the gas I used, it was only a 15 miles round trip. Told the guy the fuel gage read ask I got it. Which wasn't a full tank btw. Never again, absolutely the biggest grifting business I have dealt with and too exhausted to fight for $11.25, but apparently the $11.25 was important enough to them to loose my business and make sure I tell everyone about my terrible experience. I will trust the Yelp and Google reviews next time and be willing to drive a bit further when I need another rental. Hopefully, it will be a long time. Good luck if you use them. Did I mention the location was a bit sketchy? Didn't realize Park Merced had gone so far down hill. Guess this business fits right in :(
MALCOLM ALower the price.
ROMEO MAbdul was amazing! The truck was perfect and everything worked out great for us.
MICHAEL MGreat customer service
ROHULLAH RI had to deal with some issues with the U-Haul app and called customer service for assistance. Greta went above and beyond to assist me with multiple issues. She is definitely a role model for staff development. U-Haul is very lucky to have Greta as an employee— management, please take note of this!
ANTHONY DI reserved a truck and then I was not able to find a key I had to change the location which is far away from my destination and wasted two hours
AHMED ESeems like the last customer was delivering plants. It was not cleaned out afterwards- dirt and leaves in the cargo area.
John LI rent from this location frequently, about once every month or so. they are very accommodating and helpful, and have a large selection of trucks and other vehicles available. Highly recommend!
KEITH SLocation charger $15 for in-person pickup????
Barnabas MThe Wi-Fi at the location wasn’t that great and the equipment was dirty and their was mechanical issues with the equipment and the gas was low at the beginning of my rental.
ARMOND LGreat customer service. The attendant was outstanding
DENNIS AThere is no dedicated parking at drop off
MARC FVan smelled terribly of cigarette smoke, there was two cigarettes in the van at pickup.
Johnathon JThe person who was working at this location at this time (Feb 2026) was not helpful and unwilling to give information at all. I dropped the truck but he wanted it in the back, and instead of telling me from the beginning … he started yelling out of his car and honking instead of instructing. He was in a hurry to get home. But I would never want to interact with him if I could help it.
Kailah KMy son did the return and the staff made it difficult
DAVID DAlthough this is an apparent U-Haul location, it appears to be just "self-service". I dropped of the truck and had to use the U-Haul app to take pictures of my return then dropped off the keys in a drop box. No staff to meet/speak with.
ALLEN LThis location has an extra $15 service charge - just to receive the key at the counter for your reserved truck. The app do not work for you to pick up the key. I believe it is intentional so that customer like me has no other option but to pick up at the counter for additional $15 service not mentioned online. I highly would not recommend this location.
ABELARDO CThe cashier guy demanded $15 just because he put paper label in front of the front door and the cashier machine that says “15 $$ Service Fee Will Paid Separately For All In Stores Pick Up Thank You.” I told him “I didn’t know about this. U-HAUL never mentioned this to me.” And he said, “Since you didn’t know, I give you $5 discount, so you only pay $10.” The interior of the truck itself was clean. However the mirror was dirty.
James R