Customer Reviews for ParkDT
(U-Haul Neighborhood Dealer)

Rating:

1.0

The employee who handed me the car told me that the tank was half full and I saw it at half full and he confirmed that. When I returned the car it was the same and I put the exact reading on the dashboard. I was surprised when I got the invoice and found that I was charged for 12 CAD for fuel. It's not about the amount but the fact that he told me something and wrote something else in the report, reflects poor customer service level.

Rating:

4.0

Everything was great. Thank you!

Rating:

1.0

I was extremely disappointed with my experience with U-Haul during my recent move. I specifically booked an appliance dolly in advance, only to find that it was not available when I arrived. As a result, I spent approximately two hours in traffic searching for another location where I could rent the equipment I had already reserved. This not only caused significant stress and inconvenience on an already demanding moving day, but also resulted in additional mileage being added to my rental and extra fuel being consumed while trying to resolve an issue that was not caused by me. What is particularly frustrating is that, despite the inconvenience and additional costs I incurred as a result of the unavailable equipment, I received no compensation or meaningful resolution. Instead, my card was still charged for the additional mileage. I find this extremely disappointing and feel let down by U-Haul. I sincerely hope U-Haul reviews how equipment availability and reservations are managed so that other customers do not have to experience the same inconvenience during what is already a stressful day. I expected the equipment I had booked to be available, and unfortunately, that expectation was not met.

Rating:

1.0

Maybe don't close before your posted hours.

Rating:

4.0

While returning the trucks ans vans were just crumbled. There was no space to park the car. Even the roadside parking was full. It took a lot of hassle to find a parking spot. It would be nice if you audit the inventory and make sure the space is enough for everyone who will return there.

Rating:

2.0

In previous comment

Rating:

5.0

Excellent location. Very reliable. They always have trucks.

Rating:

5.0

Good Help from Staff on duty

Rating:

2.0

The location is convenient, but two issues. First is that I reserved a moving dolly online and when I got there they said they didn’t have any. I ended up having to go buy one which was annoying. Second issue was that the website said there was an office. Nobody could find it. I eventually found an open shipping container hidden around a corner with a guy sitting on the floor. This was apparently “the office”. At a minimum, a sign in the lot pointing to “the office” would be helpful.

Rating:

3.0

All was fine except that the location was difficult to find as there was no sign and it really was just a parking lot (which is fine had we known).

Rating:

5.0

Great place very good customer service. But no parking spot. If you rent this location plan for parking arrangement with your own

Rating:

1.0

please give me a refund, i cancelled this on site

Rating:

4.0

I reserved the dolly but didn't get it , I was upset

Rating:

1.0

this was a laneway that was dark, stank like piss, hard to find the key box and shady people hanging out in this dark area, did not feel safe and trying to pin the location leaving did not work!!!

Rating:

4.0

The person how works there amazing , but the trucks looks disgusting no one clean those trucks for years.

Rating:

4.0

An efficient location for pickup and drop off and the guys running it were great.

Rating:

4.0

I had trouble with the seat adjustment as a short person I always have to push it forward, the staff person was very helpful but it got stuck and wasn't ideal. I'd appreciate checking those sorts of things as it is a safety factor for me to reach the pedals. I ended up putting something behind me.

Rating:

1.0

Deeply concerned when picking the vehicle up. I was unable to drive the vehicle off the lot without filling the gas tank out of concern that I would not be able to drive safely to the nearest gas station before running out of gas. The gas tank was nearly empty (10Mi to empty). Considering I returned the vehicle more then (32Mi to E) what I retrieved it as I should not have been charged the additional 50.88 fuel surcharge. Requesting that this money be returned. The associate had also communicated that I would not be able to drive it to other locations without first filling it with gas. This was incredibly troubling.

Rating:

3.0

Trash left in vehicle

Rating:

3.0

I booked 1 furniture dolly to move. When I went, They didn’t have any dolly for me. It made my move very difficult because I did not have time to find a replacement dolly. I would have got it from somewhere else or bought it from home depot if Uhaul couldn’t provide me the dolly. I hate that I was left hanging at the last moment. Truck was nice and clean.

Rating:

1.0

Worker at that location was hardworking but the location is cramped with units yes I get Toronto is space challenged but that’s crazy

Rating:

5.0

After finding the person in charge of the location, everything went super smoothly and quick. Maybe adding some notes about how to find him or wearing a “U-Haul” badge would make that step easier.

Rating:

5.0

Quick and easy

Rating:

3.0

The hitch plate on the truck, and several bolts required for securing the vehicle to the trailer were so loose that the bolts would slide back and forth in the holes when I pushed on them with my fingers and I could unscrew them by hand. Thank god I did a safety check before loading my vehicle as it surely would of fallen off on the highway during our 1700km trip. We also had an unsecured tail light which did fallout during our trip. The truck itself also had a massive alignment issue which at times made it hard to control.

Rating:

3.0

Convenient location for drop off. Could use more lighting in the area for safety. Was after hours so did not deal with personnel. Location of dropbox for key should be communicated to the customer.

Rating:

1.0

I don't understand the fee. I filled the gas reserve tank to 3/4 when I was required to leave it at only around 1/2. I was then charged an extra fee for more mileage, which bumped up the total pay to 75+ dollars. This extra charge is far too much, and I honestly do not want to use U-Haul anymore because of this ridiculous charge. Gas was really expensive and the extra gas I paid for left me with a 100+ overall charge to use this UHaul.

Rating:

2.0

The guy working there was a bit rude. He made me pull the truck all the way to the back (his job in my opinion). And then was salty when asked if I filled it back up with gas. It was a downtown urban drop off and no gas stations nearby. So he said with attitude there will be a fee. I understand that but he doesn’t have to be abrasive about it. It had less than half when I picked it up. Over 1/4 when I returned it. The biggest issue I have is you changed my drop off location back to near where I picked it up and I had paid extra to do a 1 way. The. I had to call in and be transferred 3 times to get a location closer to where I originally booked. And your reps were trying to upsell me when they should be simply solving the problem you created. Do better. Learn about CX and think about your customers not just yourselves. This was a UHaul head office problem that you should address.

Rating:

5.0

Confusion on drop off. Please have return procedures explained at beginning of rental.

Rating:

1.0

Terrible experience, truck wheels werent aligned, had steering issues and turned right on its own

Rating:

5.0

lots of variety, very friendly and knowledgeable crew. would just note that this location IS downtown so might be more difficult to maneuver larger trucks (15"+)

Rating:

5.0

The boys working at the college location are just a joy and very knowledgeable. They care about what we need. As a business owner, they ask questions that we didn’t even think of.

Rating:

1.0

I got a van that was incredibly dirty, covered in feathers, dirt, and sand. I couldn’t load my belongings in that condition, so I had to clean it myself before using it. This is disappointing, U-Haul.

Rating:

3.0

getting out of toronto is never fun, but having the location by Spadina made it a hell of a lot easier to get onto the gardner.

Rating:

3.0

The location is convenient but the lot was difficult to enter and exit especially with multiple vehicles in the lot. I would recommend not parking vehicles in the driveway into the lot. The staff on site were helpful and professional and the pick up/drop offs were smooth and quick.

Rating:

5.0

The gentleman that assisted myself and parents was professional and kind also fast and efficient.

Rating:

2.0

Ac didnt work

Rating:

4.0

The equipment that we rented 15ft truck was fairly new. The staff were efficient and prompt. Accomodated a last minute change from 10ft to 15ft truck. Overall, the lot was good. Only reason for lost star was due to return after hours. It wasnt clear where to park as the lot was full and blocked by other returned uhauls. Ended up parking on the street and then ended up getting a parking ticket.

Rating:

5.0

Nothing - all great!

Rating:

1.0

Staff on site were incredibly rude. Getting ahold of Drew was impossible until the day of the move. The movers I order through U-Haul never showed up. The U-Haul itself was dirty filled with left over food and garbage. I have actually never had a worse experience. Moving is wildly stressful and dealing with the main people we need in order to make it happen shouldn’t be this hard. Makes the entire experience ten times worse.

Rating:

4.0

It is pretty crowded there. I was happy the attendant moved the truck and pointed it in the right direction for exit. Otherwise it was a smooth transaction. The vehicle had some dust and sand in it but really, I was just moving boxes so not an issue. Suggest cleaning the inside of the windshield and dashboard. Will rent again.

Rating:

4.0

I would have appreciated a clear communication on exactly what to do upon equipment return. Such as, personnel will handle the rest so just drop the equipment on return and expect a receipt from u-haul and that the customer doesn’t have to do anything

Rating:

2.0

The fella working was a nice guy but the lot was a mess and the truck was filthy. No office to do business in. If it’s raining you’ll be standing in it as you get your paperwork done. Also way too cramped.

Rating:

2.0

I was surprised to find how shady the whole experience was. Location was hard to find, no actual office for staffs to check people in. It was so busy that the staffs didn't have time to clean the trucks. No dollies when asked.

Rating:

3.0

No actual office,

Rating:

1.0

The parking was full and all the trucks parked at public street . I had to wait 2 hours in my truck waiting for the office to open just to make sure that I wouldn’t be charged extra for something that I don’t have a fault in it

Rating:

1.0

Truthfully, this is a parking lot with a series of trucks and vans and a group of individuals who have ZERO skills in terms of managing the people who are waiting to get a truck or van. They did not have the vans people needed, they did not have the dollies i requested or the blankets, and they were literally working off of their phones. It was perhaps the single worst experience I have ever had in terms of getting a truck. Truthfully, if i wasn't totally reliant on getting a van there and then, I would have walked away. Based on the absolute chaos that was happening there, people were frustrated, angry and truthfully, i woudl not be surprised if my Credit Card information and personal ID wasn't somehow compromised. I could not give you a more negative rating.

Rating:

4.0

I really appreciate how quick and efficiency of the experience, but the only concern I had was the car it self had old coffee stains and dirty on the console

Rating:

1.0

Didn’t have equipment and the people there were not helpful at all. The truck came with no gas and they didn’t warn us at all.

Rating:

5.0

Great stuff and awesome service, easy in and out, well done

Rating:

2.0

Helpful staff but not a clean or inviting location. Hard to find

Rating:

3.0

Had to call in regarding the bill. Had my questions answered and the bill adjusted accordingly. Helpful representative.