The steering on the truck was loose as the truck had over 100k milesChristian K.
Customer Reviews for Parker Enterprise Inc
(U-Haul Neighborhood Dealer)
Liberty, MO 64068
(There is a repair shop located behind the house)
Services at this Location:
- Mon: 8 am - 3 pm
- Tue: 8 am - 12:30 pm
- Wed: 8 am - 3 pm
- Thur: 8 am - 12:30 pm
- Fri: 8 am - 3 pm
- Sat: Closed
- Sun: 8 am - 12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not able to use the link in the email to check in the day before equipment pickup as recommended to reduce contact due to Covid. The morning of the pickup I received a phone call notifying me the trailer I reserved was not available at the location I selected, 410 N Church road, Liberty Missouri. I was informed that I would have to drive to a different Uhaul located at 2300 Highway H. Liberty, Missouri. They also told me that no one would be at that location and I would have to hook up the trailer myself and I would need to send pictures to the number he called me on. upon arrival, the trailer was sitting in the gravel parking lot with the trailer tongue resting on the ground. I was barely able to lift the tongue of the trailer high enough to get onto the vehicle trailer hitch. It nearly killed my back doing this. None of the accessories I ordered and needed were in the trailer: After I took pictures of the hookup, and sent them as requested, I received no response and sat in the parking lot waiting for ok to take the trailer. I had to drive back across town to the original reservation location to inquire about the rest of the items I needed for my move to Salt Lake City, Utah. When I arrived at the other store, the attendant told me how I should not have hooked up the trailer myself and driven away with it, it could have been considered theft. They were finally able to resolve the issues. Deplorable customer service, waisted most of my morning. Delayed my departure. Clown show!!!vernon S.
I was told by your customer service that moving my Reservation from Thursday afternoon to Friday noon won't effect the $/mile but when going to pickup the truck the location told me something different (higher $/mile). The Truck was pretty beat up as well.Amir B.
Parker Enterprise was not available when arrived. Had to call U-Haul Corporate to get in touch with location. Local phone no answer. Once in touch transaction was good.Mark V.
Customer did not leave a comment.CRYSTAL J.
Customer did not leave a comment.Mary B.
I think if you provide GPS Navigator to rider or you ha e pre install GPS in truck that would helpful because if someone don't have GPS handy then they can use one and also people use U haul for long distance mostly go far,other thing is it is good if heat work back in truck so when whoever loding and unloding stuff from truck they dont feel very cold and also if light switch manually work then person don't need to go and turn on each time.Harshadbhai P.
Choose a more developed and professional location, check the equipment before renting it out (nail in the tire). Not to mention a more customer friendly attitude instead of general pompous rude demeanor because we were interrupting their other business interests onsite. We should have been advised upfront that a 2" ball hitch was needed instead of my 2 5/8" one; I would have grab the correct size instead of buying another hitch receiver. And there were several other minor issues, but nonetheless unprofessional. The gentleman I talked to, who was offsite, was quite helpful on the phone and professional. One other issue was the one way drop off point... there was a place about a mile from my home... verses a site that was more than 15 miles farther away... one way!Ken T.
Great customer service.Bill W.
Customer did not leave a comment.ADAM M.
This location was very hard to find, the GPS even struggled. The drive way and area to pak the trucks in was very small , it was all behind a house and just looked like someone drive way. The owners came out and said they didn't even know we where coming and when we asked for help with the uhaul mobile app to check the truck back in we where told they had no clue how to do that it was all new to them too. And walked off .Robert B.