Customer did not leave a comment.
Stephen L
Customer Reviews for Parker Feed & Western Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good. I have experience with towing boats and camp trailers so a tow dolly is easy for me.
bruehl ROriginally planned to go to a different location but was told that I had to go to this due to truck availability. Man who called before said that there would be no issue with a mobile pick up since they didn’t open until 8. Showed up and truck was behind locked gate. Tried calling customer service which was 0 help at all. Had to wait until 9 and then was asked why I chose mobile pick up if we showed up in person. I wasn’t able to leave facility with truck until 9:45. Had to pay my movers for two extra hours.
Justin SEverything was perfect
Robert PThe location and U-Haul rental was good. There were a lot of difficulties with the app glitching though and constantly having to restart or reenter information
Rhiannon TImprove online check out process. UHAUL issue not dealer.
BRIAN FAll was well, great experience overall.
Laura LI don’t see any room for improvement. The staff is friendly and knowledgeable. Took care of me in a short amount of time. Very happy with the service that I’ve got.
Terry SKeyvon went well above the experiences that I’ve had in the past. He disconnected all the cables and wires and the top chain that required hammering to loosen. Then he backed up my moving truck for me so that I could exit without a hassle. Give that man a raise!
TRAVIS TThe drop off was a great experience; these guys were on point!
Mike S1
JOSE RKeep up the good service.
Roger BThe feed store was busy, and we arrived earlier than our appointment time. The owner was very nice and got us on the road. She may need a new computer though as hers seemed slow, or perhaps the U-Haul online system was slow. I am not sure.
Michelle BNo contact with personnel was necessary.
Kendall PLove the customer care at this store
mARK SHitch lifts
randall mVery good service and efficient check in and check out!
Mike AI would like a call back from customer service. I was cussed out and confronted, and took much of my willpower to walk away from a fight from the employee who was assisting to bring the truck to me. The other employee who started to help me was sounding very sarcastic and repetitious and sounding like my following of instructions on the app were ignorant. I will most definitely not recommend this location and I was caused much delay to accomplish what should have been very simple through the app.
Tom MI returned it on the 19th and they didn’t check it in until the 21st. I have the pictures to prove it
David CThe van was very dirty. The back had dirt, food and straw. The passenger’s side had a sticky spill on the floorboard. The outside had coffee spills and the stirring wheel was sticky.
Nancy BVery professional and curious thank you
johanna mNothing! The service was excellent.
Joseph OThe cab wasn't vacumed at all. While I noted that at first glance but once inside the truck I noticed it needed to be vacumed. Engine light came on with first 20 miles of driving. AC worked great. Ramp and storage area were clean and worked well.
Stephen HThe lot attendant refused to repair the rear red marker light. I showed him where the wire was broken. He said, " Don't worry about it, you're ready to go... Before departing, I decided to check the back for blankets, you guessed it, no blankets. Went back to the office, and they said he was told to put them in the trailer. Another 10-minute wait.
Joseph WGreat staff and provided quick effective fixes that got us out that day
John LAmazing customer service, friendly staff, and help checking and hooking up the trailer. Smooth checkout and processing.
John MOnce I actually figured out where everything was (building itself vs “first entrance” vs “second entrance”; and where the key lock banks were)…the process was very quick and easy and would definitely utilize that self-service process again!!
Daniel GEverything was great!
Cody DTom and Matthew were great and pleasant to interact with. And, Easy pick up and drop off.
ROBERT HTruck probably needs mainteniance -- the oil light did come on. But everything with the truck went great.
Michael AThe gas was showing full.
Kurt MCheck-in was easy and they were very helpful! The truck was newer, had cruise control, and even Bluetooth. It was very comfortable and easy 600-mile move. Highly recommend.
Amy VThank you. Intelligent and kind people
Carsten DOpen early so don't have to use the app to check out
Stephen LHard to communicate with the lot attendant. He was not interested in my issue with the trailer attachment and trailer lighting issues. Office personnel were great to work with.
Joe WParker Feed and Supply are always the most helpful and considerate people to work with. They make sure you have everything you need. I will always recommend them to everyone I know!
Katie CThe location did nothing wrong, however we had to wait an extended period of time due to server issues which impacted our travel and moving dates and forced us to stay an additional night in our hotel. Additionally, a uhaul phone representative had told us that our car would be loaded on the trailer, which was not the case.
Zachary STook me 1 hour from time I arrived with a registration to finalize and get my trailer
Stephen HGood
MICHAEL RA good experience. I am a repeat customer here and never been disappointed.
William GOne area for improvement would be the bedside manner of the gentleman assisting me. While he did set clear expectations regarding the rental and return requirements, his communication style came across as somewhat prescriptive. A more professional and customer-focused approach could help make the interaction feel more welcoming while still ensuring that important information is communicated effectively. I appreciated the attention to detail and the effort to explain the rental requirements. With a slightly more polished and personable communication style, the customer experience could be even better.
Troy PTrailer coupler for the trailer was very loose on the 2” ball. Rattled constantly when hitting the smallest bumps in the road. Coupler had no way to adjust it to tighten it up on the ball. Not pleased with the quality for the cost of the rental.
JASON MThis was absolutely horrible!! I brought the truck back with MORE gas than what I took it with, and I was still charged for 2.30 additional gallons of gas! In addition to this, I was charged for use of a U-Haul provided Dolly, which I did NOT use and did NOT request in my reservation. That was an additional $7. This is almost $23 in additional charges, which I should NOT have been charged. I am extremely upset about this, and have reported this to the store as well. If I do not receive this reimbursement, I will be reporting this to U-Haul customer service, the better business bureau, and every business rating platform I can find to leave a 1 star review. This is essentially stealing $23 from me for things I should NOT have been charged for. Paying over $100 is already a lot of money for using the U-Haul for 3 hours. Charging extra for absolutely no reason is absolutely absurd.
Joshua LStaff was very friendly and helpful
Catrina MThe lady who checked me in was very nice, but I processed forever. After hours return took nearly 37 minutes.
Thomas MPlease ensure trailer condition is accurately recorded prior to rental. One tire was replaced at our request prior to departure, and numerous dents and other damage were not accurately depicted prior to pickup.
Mark GWonderful operator of the Uhaul store and work well with an issue I had with Uhaul overall. Thank you so much
BRENT JMy pick-up experience was great! Very helpful service, easy trailer hook-up
Bret mThe best U-haul facility so far. Very nice and professional service. 5 stars
GEORGE Eyour customer folks are outstanding
BRYAN SWindshield was dirty, but all else great.
TIM MEasy transaction, accommodated my requests. Clean truck. Only disappointment is they didn't offer to help me move...!
JAN DGreat experience at Parker Feed. Friendly customer service and process was easy and simple. Thank you!
MISTY F