The verification process took a while and we were in a hurry but everything else was fine!Carolyn W.
Customer Reviews for Parker Feed & Western Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best truck I've ever rented. It was basically brand new. Worked perfectlyMARK K.
Customer did not leave a comment.John M.
Customer did not leave a comment.Bradley D.
We have no new additional recommendations. We feel that we received excellent and timely service and were given exceptional help in our time of need. Thank you!GARY H.
Customer did not leave a comment.Sean Y.
Equipment was ready, clean, and serviceable for me to pick up. Very good U-Haul distributor. I am recommending this dealer to others.DENNIS W.
I was extremely happy with this location. They were very helpful and very professional. The truck was in excellent condition and my move went the smoothest of any I've experienced. I give this location a 10++ALISA A.
For some reason, I had difficulty with the return process. At first, the system would not locate the order number and when I called the 800 number I waited on hold for over 15 minutes. This made for a stressful return process because I wanted to ensure a timely return. I might suggest providing the return location (when different than the pickup location) and Overview of the return process when sending the pick up confirmation email/text.Matt V.
Customer did not leave a comment.LINDSAY B.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.SPENCER C.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Robert K.
We were very pleased with the results of this projectChester C.
Can was a little dirty...not too bad thoughEvan H.
Not only were the employees rude I was over charged. I returned the trailer 1 day early. I had to ask for the extra day to be refunded. I got an invoice showing the refund but it never got sent to my bank. I had to go to my bank to dispute the charge.Christian Z.
Customer did not leave a comment.MICHAEL V.
Owners went out of their way to ensure we were able to get a truck after there was an issue with my reservation (not their fault!) Absolutely recommend this location!!FRANK N.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.TIMOTHY W.
Auto transport trailer was caked in dried mud.KEITH B.
Tom was very helpful with my rental. The staff did a great job getting the trailer hooked up. Thanks so much!!JOHN H.
Very friendly, thorough explanations, very quick!JUSTIN P.
Customer did not leave a comment.Vijay B.
My reservation was for 8am. I was told to pickup my equipment at 10am a different location. They didn't open until 10 and I had loaders scheduled for 10:30. By the time the gentleman checked in the truck and got my paper work done it was 11:30 so I had loaders waiting, cost me over $150.00 more. I wouldn't recommend uhaul to get anything correct. If a person schedules a pickup location and time uhaul should tried to keep that.Leroy G.
Customer did not leave a comment.JACQUELINE P.
The staff there wasn't ready for my pick up. Had to cancel my order and start with a brand new one. Took way to much time for pick up, when I had done all the "pre-work" online in advance.ANNE M.
exceptional over allMICHAEL S.
Customer did not leave a comment.GERALD B.
This was a great experience, everyone at the location was friendly and helpful. I left a personal item in the truck when I returned it and they were able to retrieve it and I got it back the next day. Many thanks to the staff at Parker Feed & Supply.MARSHALL P.
Customer did not leave a comment.Amber E.
Great people and serviceDAVID M.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Shawn C.
Customer did not leave a comment.ZELDA B.
Customer did not leave a comment.ROBERT CHARLES N.
Customer did not leave a comment.James F.
It's was hard to get to using my GPS and location is on a very busy street which makes it hard to get out.MICHELLE M.
Walked in at last minute and was blessedCHAD B.
Friendly and professional. Thank you for having the cargo van easily available to pick up during closed business hours.Nan L.
Customer did not leave a comment.TIMOTHY F.
Computer system was a little slow (couldn't load my prepaid order)Robert O.
I truly appreciate Parker Feed & Western Supply and the little things that they did to make my U-Haul experience as easy as possible.JERRY P.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.TINA L.
Customer did not leave a comment.Lauren S.
Fast, friendly service. Clean vehicle.Barbara W.
Employee was nice. But no one there wears masks and completely disregards all concepts of social distancing.JONATHAN A.
Customer did not leave a comment.Roman V.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.Spaulding G.
The location was great BUT U-HAUL is a joke of a company. You guys completely screwed me and cost me a lot of extra money because of your policies. I will be telling every person I know NOT to use U-HAUL as loud as I can and as often as I can.Kevin C.
Customer did not leave a comment.MARVIN C.
Drop off location hours make it difficult to get back before the facility is closed for the day.Zack P.
Keep up the good workGREGORY P.
Nothing at all. I'm going to use this location for all my future needs. So friendly and competent. Well done.MARK M.
Customer did not leave a comment.FREDERICK M.
Excellent friendly service, always doing all they can to help and make it happen!BRENDA J.
I never requested the 14.00 insurance, yet when I went to the feed store to pick up my rental, there it was on the order form. And the clerk "conveniently" did not know how to remove it as an option, so I was stuck with it.Jeffrey S.
Customer did not leave a comment.ROBERT C W.
Friendly, efficient, fast.Ricky S.
Excellent customer serviceDavid R.
It was nearly impossible to find, and Google Maps put me a block over behind a tall fence. There were no UHaul Signs at the street. Service was great.BRIAN O.
Customer did not leave a comment.JENNIFER E.
Was charged for dolly even though never used.AKBAR J.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.EUNICE L.
Customer did not leave a comment.TRACIE H.
Debbie and team were great!!Bruno H.
Customer did not leave a comment.Justin V.
Great representatives of U-Haul - always friendly, fast and helpful.. thank you Parker Feed!!James L.
Customer did not leave a comment.MATTHEW Z.
It was about as painless as it can be - keep it up!JEFFREY C.
Customer did not leave a comment.Wayne B.
Our Host was very efficient and knowledgeable. A professional Host who quickly mellowed out to very nice and helpful.Linda T.
Customer did not leave a comment.Edith D.
Customer did not leave a comment.JEFFERY S.
I didn't feel comfortable at all at this establishment. Walked in to 5 people all huddled together, 0 masks. Staff interacted with me without one either.Thomas C.
Customer did not leave a comment.David S.
Customer did not leave a comment.Kerline J.
Customer did not leave a comment.BRANDON C.
Wish I could put 1000 stars!!! This particular uhaul location is a diamond in the rough. Debbie and Caleb were outstanding in explaining the terms of the agreement and also hooking up and understanding the trailer and towing of it. Couldn't have done it without them!!!Bryan R.
Customer did not leave a comment.GERARDO V.
The guys at Parker Feed are great!!Wade R.
rented trailer for 2 days on 12-22 and returned on 12-28 as location was closed 12-24 to 12-27. Was billed for 7 days and emailed a receipt. will contest. This is stealing...Tanner B.
Customer did not leave a comment.Steven C.
Place is helpful and very friendlyLeslie B.
Customer did not leave a comment.MICHAEL S.
Be sure to have a specific drop off location.LISA R.
Customer did not leave a comment.Forrest S.
Customer did not leave a comment.Ronni W.
Friendly staffLEE A.
Customer did not leave a comment.robin A.
Customer did not leave a comment.Jennifer A.
Customer did not leave a comment.Grayson R.
Customer did not leave a comment.David T.
The yard is very haphazard, not level, but conveniently located.Jon K.
Customer did not leave a comment.Jason S.
The Parker facility was fantastic! However, the reason for my markings was because the 13721 E Colfax location and subsequent goose chase wasted (4) hours of my day. I had a guaranteed AT pickup scheduled online inclusive of Driver's License and credit card. When I arrived the two attendants on staff stated they did not have a rental for me. I began to drive away when they called me back and said they did have it after all. So I returned for the rental. They then told me that the unit was not fit for travel and I would still have to go to another location. Nearly an hour had passed by this time. They then canx'd my order from their location, and referred me to the Buckley location. Buckley had no idea about the reservation and had not had an AT available for several days. I was then redirected to the Parker location (which was fantastic). The staff at the Colfax and Buckley locations made no attempt to apologize or attempt to present an empathetic customer engagement. So after nearly 40 miles of driving from location to location, and nearly 4 hours trying to pick up my "guaranteed rental", the Parker CO staff proved to up hold the Uhaul Customer Values. They were kind, quick, and appreciative of my business. Unfortunately due to the other locations disregard, I ended up paying for a guaranteed rental although the Uhaul promise states "guaranteed or its free". I would greatly appreciate an explanation from Uhaul Corporate as to why neither the Colfax or Buckley locations could up hold the company policies for professionalism, courtesy or honor the guarantee. Kris Reed email@example.comKristopher R.