Customer Reviews for Parneys Car Care
(U-Haul Neighborhood Dealer)

407 reviews

5 E Carleton Rd   Hillsdale, MI 49242
(Rt 99)

(517) 439-9515

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(517) 439-9515

5 E Carleton Rd
Hillsdale, MI 49242
(Rt 99)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Dont fix what isnt broken

KIMBERLY ANN G. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Great staff, and great location

SAMANTHA M. 
Rating:
5.0

Have the 8ft pickup trucks available. This is kinda a rural area and you would get alot of business from the truck available.

BURTON EUGENE T. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM LEROY K. 
Rating:
5.0

Great job - thank you!

MATTHEW ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS EDWARD S. 
Rating:
3.0

Customer did not leave a comment.

CANDICE DENISE M. 
Rating:
5.0

Customer did not leave a comment.

DONALD FREDERICK H. 
Rating:
4.0

Customer did not leave a comment.

MARY LYNN P. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD ALAN P. 
Rating:
1.0

On 11/7/2020 i went to pick up my rental at 10:30am. I was told my the owner it was 2 day rental and I was allowed 146 miles. I was never given any paper work. Was told I had the truck till 10:30am on 11/9/2020. Went to drop truck off at location and was told it was a 1 day rental and only 101 miles. Why would I agree to only 10 miles more than that the drive was approximately. That's ridiculous. When calling the owner he stated he couldn't even find any paperwork on me or the truck.

CHRISTOPHER ROBE T. 
Rating:
5.0

Mike Parney & Nate Fuller went above & beyond to help us!! They were very knowledgeable & knew their product & our needs!!

PATRICK RINE K. 
Rating:
3.0

Customer did not leave a comment.

JESSARIAH SCOTT M. 
Rating:
3.0

Customer did not leave a comment.

MARCUS SAMUEL K. 
Rating:
5.0

Nothing

Johnwinrod K. 
Rating:
5.0

Customer did not leave a comment.

Genese B. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
4.0

Nothing, it was a nice experience.

DAVIDLEE F. 
Rating:
5.0

Your doing wonderful.

TIMOTHY MORELAND B. 
Rating:
4.0

The company was very good at,and well informed in helping me get the right truck for my needs. I would send a friend and a family member to rent from the UHaul from Hillsdale anytime.

BILLIE JAY M. 
Rating:
4.0

Customer did not leave a comment.

DIXIE LEE P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT SYLVESTER O. 
Rating:
4.0

Customer did not leave a comment.

HANNAH MICHELLE S. 
Rating:
1.0

We were charged for a while extra day because of a few minutes that weren't even our fault? Even though we were told by location A that we could drop the trailer at Lacation B until 5p.m. with no extra charges?

TATIANE FAZZIO G. 
Rating:
4.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Parney's Car Care were excellent to deal with. They went above and beyond to assist and accommodate me. OUTSTANDING SERVICE!!!!!!

THOMAS W. 
Rating:
5.0

I was informed that my estimated 2 day rental charges were $83. I extended the contract one day and my total charges were $248. Something doesn't seem right about that.

JAMES EDWIN D. 
Rating:
5.0

Customer did not leave a comment.

susan S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HARR B. 
Rating:
5.0

Sunday drop off, store closed.

Johnwinrod K. 
Rating:
4.0

I paid ahead online. When I got there another couple was checking out. After they paid, they decided they wanted furniture pads and rented some. When it came my turn to get my keys and finalize my order, I was informed they were out of furniture pads. He was willing to check if another location had them, but I didn't feel like I had time to run around looking for pads. Then we went to put the dolly in the truck and it was full of grain and manure. They said they would sweep it out, but it really needed to be washed. They eventually agreed to give us a different truck that was clean. And have me $25 back for an inconvenience fee. I really appreciated that he looked and gave me extra miles because I was worried with how few miles I was given. He also found a closer drop off location for me. All in all I would go back, but I was disappointed that my furniture pads were sold in front of me when I had already paid for them.

WILLIAM EDWIN E. 
Rating:
5.0

Customer did not leave a comment.

RICHARDLEWIS B. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
4.0

We returned our truck after hours. It would have been nice to have an area marked off so we knew where to park. Other than that, it was a smooth process.

Rachel E. 
Rating:
3.0

Customer did not leave a comment.

joe C. 
Rating:
4.0

Just did it myself as after hours

TAYLOR ANN W. 
Rating:
5.0

Customer did not leave a comment.

NEALALOYSIUS B. 
Rating:
5.0

Just continue to exude excellence and professionalism!

Raymond N. 
Rating:
2.0

No Dolly was left in the truck - dirty furniture covers thrown in the back. I hurt myself moving heavy items. Using the phone check-in system is very slow. No way to correct problems with no personnel available.

sharon W. 
Rating:
4.0

Customer did not leave a comment.

Lorenzo B. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
3.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

Sydney L. 
Rating:
3.0

Customer did not leave a comment.

gary L. 
Rating:
3.0

the customer SHOULD NOT have to pay to return the rental if they don't do it them self on line. the store should do the return for FREE after all they just PAID you for the use of the rental and the store is getting PAID ALSO!!!!!!!!!!!!!!!!!!!!!

JOEY M. 
Rating:
1.0

Hidden fees. I was told a certain price.. I had the vehicle local.. for a total of 7 hours. Returned it clean and full of gas. And was charged 121 dollars. I made one trip back and forth totalling 30 miles. Wont do it again.

elaina R. 
Rating:
5.0

Easy drop off and clear instructions posted.

Edward K. 
Rating:
3.0

No one was there when I asked during my reservation scheduling if someone would be.

Chadrussell A. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Micah H. 
Rating:
5.0

Customer did not leave a comment.

Jamesulmet S. 
Rating:
5.0

Everything went good.

Mark L. 
Rating:
3.0

Maybe a bigger parking lot

Earl H. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Rosetta W. 
Rating:
5.0

Very friendly service.

Shannonlee G. 
Rating:
3.0

The truck jumped a lot. Breaks pads squeaked everytime we stopped. Cracked windshield. Cup holders were broken. Ordered a dolley and the store in clinton township didn't have it and Lost 7 dollars.

David P. 
Rating:
5.0

Customer did not leave a comment.

beverley L. 
Rating:
5.0

Mike & Nate went above & beyond to make sure we had the correct equipment for the the job. Very professional & personable. Would highly recommend.

David R. 
Rating:
3.0

The problems I have are not with the location it is with the U-Haul Online process. I did this online and nothing worked, my reservation was cancelled and I was not notified as I put a CC on account to reserve but didn't make it exactly on time. There was nothing short of giving a pint of blood to rent this thing and the costs are ridiculous.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

I didn't get to use the auto carrier trailer because the sales rep didn't have the measurements of said trailer so he told me there was a 2 foot gap which is why I wanted it originally. However it was closer to a 3 foot gap with flared edges which made it impossible for me to get what I was wanting to haul on the trailer and it was approved by "traction" a department of uhaul that looks at different applications and combinations to see if it will tow efficient. Besides that good place nice people.

Matthew C. 
Rating:
5.0

This was the first time I used a u-haul it was a good experience except it's quite bumpy when driving but easy to handle

IONA O. 
Rating:
4.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

None

William J. 
Rating:
5.0

Parneys is always awesome!

Pamela O. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

marcia V. 
Rating:
5.0

Customer did not leave a comment.

Pamela O. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

I called Fremont, IN uhaul for a truck. He routed me 35 minutes away to the Hillsdale, MI location. This was not convenient for me. More trucks need to be available if you have so many uhaul stores (at least 2 others) that were way closer than Hillsdale. I gave 4 day notice, was this not enough?

stephanie R. 
Rating:
3.0

When I took the unit back they charged me !5 dollars for 3 gallons of gas and I and some other witnesses feel that I returned it with a little more gas than it had when we picked it up. The !5 dollars won't break me but I will remember when I want to rent another unit.

William B. 
Rating:
4.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Same as above kind courteous check in. Handled quickly and allowed me to be on my way.

Joseph S. 
Rating:
5.0

Absolutely seamless!

Sara D. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

millard N. 
Rating:
4.0

Have used before and both times and they were professional and helpful.

michael B. 
Rating:
5.0

A great group at Parneys

LOUIS B. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
1.0

dose not know how to spell my name it is spell denise baker and i would not have been 11 miles over if i did not have to go 11 miles to get the dam truck

Dennies B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE S. 
Rating:
5.0

Customer did not leave a comment.

Laurel S. 
Rating:
3.0

Customer did not leave a comment.

Allen P. 
Rating:
2.0

This location did NOT have the two (2) appliance dollies that I needed along with the trailer; and even told me that he "never carried them." The Owner called several other locations too; but they didn't carry them either. I'm not sure why UHaul would say that I could rent something that didn't exist in the renting location's inventory to begin with! As a result, I had to find and rent the dollies I needed; and ended up paying in excess of $60, instead of the $20 that UHaul was going to charge me. If this is how UHaul does business, then I'd rather rent from a competitor where I could be better served. Most Sincerely, Matt Slovacek

Matt S. 
Rating:
5.0

Mike does a great job. He is thorough in explaining the paperwork, hooking up the trailer and explaining the operation of the hitch, lights, brakes, and door operation.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

patrica W. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
1.0

over all poor experince,,,your distric manager needs to learn to listen!!!!!!!!!!!!! poor service

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Bradley T. 
No reviews have been submitted for this location.

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