We were very happy with our storage unit and felt confident leaving our belongings there.
Ella C | Overall Experience
Customer Reviews for Patton Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome!!!
Skip B | Overall ExperienceJennifer stated I did not return with a full tank. I have the gas receipt to prove it
Kelly DVery nice & helpful with all our storage needs.
Danny B | Overall ExperiencePlace was perfect for drop off.
Vincent GEasy convenient after hours drop off
ELAINE WGreat employee and service
DONALD KCommunicate better. Make more trucks available. I needed a truck in Conway, AR. First I was told I would need to use a different location in Conway. No problem. Then I was told I would need to drive down to Maumelle and pick it up (about 20 minutes south). Then when my parents went to pick it up, there was actually no truck available and we had to go all the way to Wooster (about 20 minutes north). Then we couldn’t find the key lock box — it was across the street and down two buildings.
Ashley KNothing, great customer service and no other place better than pattton’s
Howard HSuch a good business very professional!
NANCY W | Overall ExperienceReturn place stole uhaul and you charged me over $900 for it will use budget next week for the rest since you haven’t refunded me the $900
William Lthat’s Brazos Roberts
Brazos RThey were always very nice and they worked with me when I was going through hard times and going to be late. However, the building I rented was leaking in the ceiling, and the moisture caused damage to a lot of my belongings... Clothes, appliances, shoes, and beds were all ruined... They are always full up so I couldn't transfer to another one at that facility. So I decided to just move to one in Conway, close to my home.
Kathy H | Overall ExperienceRecharge air conditioning
Steven PJennifer is always a great help and a smiling face
Tommy TJennifer has always been extremely helpful and pleasant to deal with
Tommy TFriendly customer service
Jakeeli KClarifying the availability of the manager and how to contact for help.
patty mThis is MUCH more than a place to store your items. The Pattons are like the Worlds greatest neighbors. My wife and I first met them when we turned in a Uhaul after moving here. Jennifer and her brother did not just perform the transaction they took the time to get to know us. Later we asked if I could park my Semi on their property on the weekends. They went way out of their way to accommodate me. Their father watched over it like a hawk. He taught me a lot through casual conversation, and he had his beautiful trees trimmed up so I could more easily park. You are blessed to met these people. Cannot say enough good things. Skip and Vickie Barnett
Skip B | Overall ExperienceSelf return was used. Nice clean large area to drop off equipment! Thank you!
Raymond MHard to find, not well-marked
Carrie TVery good
gary pThe representative was very condescending
FRANCO FWooster U-Haul is the best
Hobart SWooster U Haul is the best.
Hobart SGood experience!
Rod D | Overall ExperienceI did not get a receipt for returning the trailer. They did not open the doors and check it out. I put the two dozen blankets in the trailer. did not use thirteen of them. I did not do an online return. I was told everything was taken care of. returned it on Friday 11-20-2020
Robert Hno improvement needed
Howard PThe lady I dealt with said that the truck was at 1/4 tank of gas, then I get to the drop off and they wanted to charge me for gas when I brought it back with a 1/4 of tank. NOT right.
Brian PGas and milage usage confusion
James BCustomer service was excellent!!
Lois MOnly human on site was Amos, who was welding on a big rig used for hauling chickens. Office was closed (3:00 PM on a Friday) , rental trailers and trucks were parked in a nearby storage facility. Amos told me he was quitting and this was his last day. And he didn't know anything about U hauls. I asked him where I should drop the trailer. He said right where I was would be fine. So I dropped it under an oak tree in front of where Amos was welding away. No one checked in or inspected the trailer. So I drove away, hoping the clock had stopped ticking on my rental days. Felt real uneasy about the Wooster location. But Amos seemed cool.
Brooks NNothing
BOYD SDon't try to gouge a repeat customer for excessive deposit, especially when they're 100miles from home. Next time I will call your competitor first.
burton hWas a very simple drop off
Claude HI called Uhaul and they found this location for me. When I arrived they didn't know I was coming with the returns and no one was at the location. I did speak with a lady on the phone and she did give me directions on the drop off and was very nice and professional.
Herbert SSuper friendly and helpful!
Skip BMake sure they understand all the options about 24/7
Dennis HNice people
Arthur WNothing, the service I received was excellent.
Charlotte FVery helpful and kind
Jessica T | ReservationStorage facility is easy to access and well maintained.
Debra a | ReservationJennifer was a pleasure to deal with.
Ken HA welcome experience after an out of state move. Great people and location. The Uhaul drop off was a major plus.
Clifford B | Overall ExperienceGreat experience!
DIANE B | Overall ExperienceThe Agent was most helpful. Met all my needs and answered all my questions. Great customer service.
Steven MThere was some damage to the insulation in the roof, however I do not think it will lead to any future damage. Being able to reserve and pay online was a huge deciding factor in this purchase.
Shelby M | ReservationA good experience with great people.
Clifford BAdvertised price for local use was not honored. Signage present stated local rentals at $29.00 per day. Price was $40.00 per day. Deceptive advertising! If rate is wrong on the posted signage, remove the signage.
FREDERIC SThese folks were great. The service and courtesy was above and beyond what a customer would expect.
John NKeep doing what you're doing. Jennifer was great to work with.
BOBBY WThanks for making sure the truck check in went smoothly!
Christina YThe uhaul had engine problems and broke down. That was obviously super fun for me. The woman at the location was incredibly helpful though and friendly.
Bailey GUnbelievable friendly service!
John BVery nice, very friendly and very helpful people. It was a very good experience.
Larry BNo one was there at drop off location called left msg
Jordan WNice, clean facility.
Privacy R | First ImpressionsGreat experience easy transaction would highly recommend
Privacy R | First ImpressionsI was charged $10.92 for using a debt card to pay for rental of truck. Banks don't charge that much. Debt cards are not suppose charge any kind of fees, so I would like for monies to be returned to my account thank you
randy mA u-haul drop box. A person to receive said rental. Dropping an expensive rental on an otherwise empty and unsecured lot doesn't give a customer a good feeling. Not to mention potential liabilities.
WILLIAM MRip in the ceiling where there was a previous leak.Door size was smaller than expected. Told the website was very hard to use for payment based on feedback, from manager, it is extremely easy to use.
Privacy R | First ImpressionsService was wonderful. They were very helpful.
REBECCA H | First ImpressionsDid not need storage unit, needed to cancel
Privacy R | First ImpressionsTail light was out and I was told to go to a different location all the way across town to get it fixed.
Mary SGot my move done no problems
ROB HI've rented 2 uhauls in the past 2 months from Conway, but each time I've had to drive 10-20 miles to pick it up at a different location. I think Conway uhaul on Prince should have picked up the truck for me and had it at the pick-up location I chose. If you're going to have a uhaul business, you need to make it convenient for the customer!
JANNA TMake sure the uhaul dealers have adpters to change a 7 way to a 4 way,
Marvin BThey did not hook up the break lights etc. to the pull behind a rented and an hr away I was told about it and had to stop of in another town in Sherwood,ar. to get it fixed. my uncle is terminal and was traveling with me. This took almost an hr to handle. all they had to do was put on an adaptor to the plug on the truck. The place in Sherwood was awesome. Please let them hear my praises. I could have gotten a ticket form not having the lights hooked up or in an accident. And I feel this would have been uhaul's responsibility even though I chose not to get the insurance because this was not hooked up properly. I feel I need some what of a refund. And also I had to give my credt card info online for uahul to place the order for the pull behind. And I would like my deposit back of 50.00 The uhaul place in Wooster did not put the deposit amount on the invoice so I did not get my deposit back and she also could not get the computer to work to add the furniture dollie I needed also. so she just hand wrote the items number. I paid for that also but she was not able to add it to the invoice properly. I am very disappointed in Uhaul... Nothing but hassles. I wish I could get all of my money back. My poor uncle is dying and it was bad enough we had to travel but all of the mess ups went form a 7 hr trip to a 12 hr trip. My email is beach.time@yahoo.com I would appreciate a response to my problems I had. and luckly they were not fatal or ticketed. And I feel I need my money back for all of the hassles and my deposit also. Very disappointed in uhaul's standards. Thank you so much for asking how my experience was. Very disappointing. Emily Earney
EMILY E