Customer Reviews for Pauls Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pauls Market

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Richard W. on

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The gentleman that helped me was outstanding, and went above and beyond to make sure the trailer washooked up correctly! thank you.

Tyler T. on

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Samuel R. on

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Owners are very nice and explain everything. It was my first time and great experience!

Kyle S. on

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Great customer service

Tam N. on

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eran a. on

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Excellent service, the owner was so helpful and professional. Definitely will recommend this location

Jose D. on

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Janelle W. on

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Only suggestion I would make would be to maybe give the option for the renter to register themselves/license before arriving at the actual site so that you can cut down a little bit how long it takes you from the time you arrive to pick up the vehicle to when you can actually drive off the lot. Otherwise great experience and efficient process, just a little annoying that I plan to pick my vehicle up at 10am and it takes me almost 30 minutes to leave, even having gone through this all before and being familiar. Or perhaps just suggest that renters show up 20-30 min early/ are prepared to allow that amount of time would be a helpful alternative as well.

Francisco S. on

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Improve the pick up process and the guy who gives the keys. It was such a long and disastrous process. Returning was terrible too. I gave back the keys and realize that the app requested to put in the odometer. I went back to the guy and asked for the keys for a quick 1 minute just to switch the truck on to check the odometer and he refused and said to call U Haul which will take a long process and I was in a rush. Terrible terrible experience, never booking from U Haul again

Steven S. on

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The proprietor was very, very helpful and kind. The truck had very low gas and was quite dirty. But the former prompted me to overlook the latter.

edward c. on

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The agent that rented the u-truck was courteous and professional however the truck wasn't at His Highest standards. I haven't received an itemized receipt for the charges and don't know if I'm owed something.

Brent K. on

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Steven F. on

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EFREN A. on

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Michael S. on

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Super easy to pick up and drop off here! Super nice guys

antonio d. on

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Edith M. on

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Sara Sue B. on

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Charlyn M. on

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Adam Nicholas B. on

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This was the best place I've visited for any type business for a while. Owner/manager was very nice and explained things very well.

Bonnie Marie C. on

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Amber H. on

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Jennifer Sheri B. on

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Super nice staff!

Dexter D. on

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vu d. on

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Patient and friendly customer service. Overall, it was a pleasant experience. Thank you for waiting on my reservation.

aaron d. on

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Your system/personnel has an issue of double booking for the same truck. I had intended to pick up my rental at 7am but was told my rental was else where and the location didn't open till 10am. It would have been nice to have gotten an email confirmation at least a day before rather than a phone call the day of telling me that I was at the wrong pick up location and three hours later. Over all this has been a total hassle and an inconvenience as I had movers waiting 3 hours doing nothing while waiting for a truck. This in turn also delayed the movers at the terminal location accruing extra chargers on my part for this delay.

Lisa K. on

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Make sure they have all the equipment at one location. We scheduled our truck and trailer 2 months out and had to go to 3 locations to get the truck, trailer and enough blankets. The movers we hired through U-Haul Were professional and did an amaizing job wrapping all the furniture and loading the truck.

Fareed K. on

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Easy experience & friendly customer service. I would note that the call to the friend/relative to confirm your identity is coming from an 800 number. The owner of the bodega came out to ask if we needed any help, which was very nice of him. A U-Haul rep also happened to be there and did a quick check-up on the truck before we took it out.

Kelly Rae W. on

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Mikhail T. on

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Carla M. on

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Thomas F. on

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Van was filthy - had to wash the windows to see. My pick-up experience was 0 out of 5. If you truly care about customer service, you will have someone contact me so I can provide objective feedback on my experience. Not enough space here to provide adequate feedback.

Oriana Teran V. on

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Customer did not leave a comment.