Customer Reviews for Pawn Royale
(U-Haul Neighborhood Dealer)

700 reviews

1019 Mcfarland Blvd N   Northport, AL 35476

(205) 345-4321

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(205) 345-4321

1019 Mcfarland Blvd N
Northport, AL 35476

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 1 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Marissa H. 
Rating:
2.0

Scheduled early pick up key was not available waited 3 hrs until business opened . Worker was not apologetic and rude. Very disappointed.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

patricia D. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
5.0

Customer did not leave a comment.

carolyn J. 
Rating:
5.0

Customer did not leave a comment.

buddy M. 
Rating:
4.0

Hard to park a 20 ft truck at this location

John B. 
Rating:
5.0

Had some issue with pick up of rental as I was not aware that there would not be anyone at the site location to check out the vehicle to me on 1/10/2021. However, after a call to the UHAUL Customer Support, the rep (Angel) walked me through the 24/7 process and I was off and running! BIG SAVE by UHAUL Customer Service!

Steven C. 
Rating:
1.0

My original drop off location said they weren't accepting returns. I had to drive farther away to return. Terrible service and communication from the top down.

Brent R. 
Rating:
2.0

Lazy, rude people. Furniture dolly could not be used as one wheel was broken

Emily P. 
Rating:
5.0

No change needed. GREAT experience !

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
4.0

Customer did not leave a comment.

NESHONDA T. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
5.0

I worked with the U-Haul on Skyland Blvd in Tuscaloosa first and they helped me locate what I needed. Both U-Haul store's personnel were very helpful.

barbra G. 
Rating:
4.0

Customer did not leave a comment.

Susan A. 
Rating:
3.0

Truck cabin interior was clean. However the rear cargo floor was very dirty. Previous renter spilled something. Had I checked before leaving, I would have requested a different truck. Used flat boxes to cover area. Would NOT set my furniture on it directly. Otherwise truck was fine.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jennie N. 
Rating:
5.0

Customer did not leave a comment.

Christian K. 
Rating:
4.0

They do inspect the vehicle at turn in and we're polite when asking me to sweep it out. Truck was dirty when I rented it and I thought it was normal

Mark S. 
Rating:
5.0

When I arrived, on time, to pick up the truck, it was ready but the APP would not work. I was on the phone for almost an hour, most of this time, I was on hold, waiting for a customer service representative. My order was cancelled. I had to make a new This was not a good experience. There was a very kind, on site representative who came to our rescue just before 10:00. Otherwise, this was an terrible experience. Calling into customer service was very stressful.

Mark P. 
Rating:
3.0

very crowded parking lot hard to get the truck out with all of the other trucks around and tight turns

Nickolis T. 
Rating:
5.0

They were able to provide us with a moving truck at the last minute after the UHaul on Skyland did not have the vehicle we had reserved and was not willing to assist and make it right.

Debra J. 
Rating:
5.0

I have no complaints or critiques regarding this experience. Everything was easy and the staff was great and very helpful. I couldn't believe that the final bill was even less than $100! We will be back to this location in the future!

Zoe V. 
Rating:
4.0

Customer did not leave a comment.

Jon-David D. 
Rating:
3.0

I filled the truck completely up before returning it which was well over a quarter tank more than required and still got charged for extra mileage

garry M. 
Rating:
3.0

The pawn staff personnel were slow and inefficient . The place was not inviting . A pawn shop should not be a drop off location . It was convenient , though .

KIM Y. 
Rating:
1.0

Was one mile over and she gripped at me really! I got lost in the first place and was only one mile over that's ridiculous ! Will never go here to this location again sorry service !

Debbie N. 
Rating:
5.0

The app for off-hours return did not seem to be working properly. Otherwise all went well

John S. 
Rating:
3.0

Customer did not leave a comment.

Gary T. 
Rating:
3.0

Customer did not leave a comment.

arianna H. 
Rating:
5.0

Customer did not leave a comment.

Hanna S. 
Rating:
4.0

don't switch me from one pick-up location to another without telling me, which you DID, and then stick me with a larger truck than I ordered, forcing me to adjust space within, drive a bulkier truck, and pay more for gas. Very upset.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

luann W. 
Rating:
4.0

No improvement necessary

Thomas S. 
Rating:
5.0

Quick and easy, kind and considerate workers. Gas tank was marked as 'full' but was not really, ended up paying another 5 or so bucks in gas probably - but no great solution for that.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

fayne S. 
Rating:
5.0

Customer did not leave a comment.

Frederic B. 
Rating:
5.0

They were great and accommodating

glenda S. 
Rating:
5.0

Pawn Royale was efficient and transparent with the U-haul transaction

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Darnell U. 
Rating:
5.0

I think it would be difficult to make it any easier!

John P. 
Rating:
4.0

It would be nice if they told me where the key was located. I was given the code to open the lock, but it took a few minutes to find the lock on the back of the truck.

Rachel W. 
Rating:
3.0

Location was closed when I went to pick up my rental truck. I am not able to use my phone to access the internet to process the rental process. The location should be OPEN when you pick up your RENTAL.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Although Royale was helpful - they were not the friendliest -it was like I was troubling them due to the app/contact free system not working on the phone. I much prefer to work with the Uhaul Store in Tuscaloosa on Skyland Blvd

Bonnie R. 
Rating:
4.0

2 dozen furniture pads were placed inside the cab instead of in the back of the truck. When I picked it up, it was pouring rain and I had to pull the truck out and move the pads to the back while getting drenched.

Scott M. 
Rating:
5.0

Much better experience turning in truck. App worked fine

Billy H. 
Rating:
5.0

Customer did not leave a comment.

MaryBeth R. 
Rating:
2.0

Staff at location very rude, unwilling to help. Was told I rented online and they don't handle issues with online rentals. Had trouble with online rental so I went outside of the store to finish checking in online and they closed the store at 3:45 pm as a walked out. Truck dirty and 2 of the 6 tires were very low and I had to take to mechanic for airing up as you cannot just put air in tires with duel wheels(needed special tool). Over all bad experience.

Scott K. 
Rating:
4.0

Not a full service Uhaul and was not as well marked for drop off as other full service locations.

Rodney G. 
Rating:
1.0

No was there and they charged me extra money

Mahelene L. 
Rating:
4.0

Customer did not leave a comment.

Abdullah A. 
Rating:
1.0

The truck looked as though it had not been cleaned in a very long time. In this dangerous time it is URGENT that disinfecting be done on every truck or piece of equipment you rent. I was in fear of infecting myself with COVID-19 when I got inside the truck. I am a very careful person and this still made me nervous.

Susan E. 
Rating:
5.0

--

Alan T. 
Rating:
4.0

He was very helpful and had to stay late to straighten out the situation.

Daphne T. 
Rating:
5.0

Customer did not leave a comment.

Trenita F. 
Rating:
1.0

They charged me 25$ for a cleaning fee and the truck was already dirty..

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Pick up point was great. The automated texts were still sending different pick up locations after I had confirmed the pick up with a call.

Meryl M. 
Rating:
4.0

Customer did not leave a comment.

Jasmine G. 
Rating:
3.0

Wanted $29.00 to sweep the truck. We swept it in 2 minutes.

JOHN H. 
Rating:
4.0

Everything was good Tell I recibe My Invoice I Came drop About 3 min After 6 pm And They was closing they tell There's Some charge For and I got That But I found At my bill Charger for Cleaning And I return The vehículo Clean Soo Why Is that charge I Responded when I got my invoice And I ask why Are they charge me For something I Do it and never responded !!!

Ana Rosa R. 
Rating:
4.0

Truck had to be jumped off

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Aqi D. 
Rating:
5.0

Customer did not leave a comment.

lisa A. 
Rating:
5.0

Customer did not leave a comment.

Cathy W. 
Rating:
4.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Quick and easy. The gentlemen that assisted me was friendly and efficient.

David B. 
Rating:
5.0

Customer did not leave a comment.

rodney L. 
Rating:
2.0

Customer did not leave a comment.

mark W. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

betty Q. 
Rating:
5.0

Customer did not leave a comment.

GINA E. 
Rating:
3.0

Customer did not leave a comment.

Jesse G. 
Rating:
3.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
1.0

Upon returning the U-Haul to this location with a quarter of a tank of gas more than was supposed to be left in it I am told that I am going to be charged for going 5 miles over my allowed mileage. Then I am handed a broom and told that I have to sweep out the back of the U-Haul again because I left a few pieces of grass in the cargo trailer. So instead of being reimbursed for the extra $20.00 in fuel that I returned the U-Haul with I am charged for $2.16 worth of mileage and threatened to be charged another $25.00 for three pieces of grass in a 20 ft trailer. So again I most definitely will not be recommending U-Haul to any one. I will be taking my future business to Penske from now on and letting every one I know about my experience with U-Haul.

Nicole P. 
Rating:
3.0

Kind of a twilight squeeze getting trucks into the space.

Genoah C. 
Rating:
5.0

I could not upload the photos during after service hours using my mobile phone due to the app giving an error. I couldn't do it several times, so I eventually gave up. You can check the log files. Can you reimburse the after-hours service fee?

Aibek M. 
Rating:
4.0

Customer did not leave a comment.

josh A. 
Rating:
5.0

Customer did not leave a comment.

Charla M. 
Rating:
5.0

Customer did not leave a comment.

Delia T. 
Rating:
1.0

Worst experience ever. Will NEVER use UHaul to go to Tuscaloosa again. NEVER!!! UHaul should be banned from Tuscaloosa immediately since there are no damn convenient drop off locations. I got nothing but the run around from UHaul. This entire experience has soured me on UHaul completely. I will encourage others to avoid UHaul completely. NEVER use UHaul in Tuscaloosa, AL!!

tim H. 
Rating:
5.0

The people were very helpful and knowledgeable about what I needed and answered all my questions. I would recommend and use their place again

JUDY R. 
Rating:
5.0

Customer did not leave a comment.

KAREN R. 
Rating:
3.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Every thing was great

James S. 
Rating:
5.0

The people were friendly and helpful, and the price was fair.

SUSAN E. 
Rating:
3.0

This location needs a better sign marking it as U-Haul. They had no inventory on hand which made it difficult to find. It is hard to drive by a location and then have to turn around while pulling a trailer on a busy highway.

kenny B. 
Rating:
4.0

Customer did not leave a comment.

LARRY N. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Craig A. 
Rating:
3.0

Clean the windshield before customers pick up the vehicle.

Matthew E. 
Rating:
5.0

They did not have a dolly for us to use. Make sure that locations have the proper equipment for the reservation.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Mary Kathryn G. 
No reviews have been submitted for this location.

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