I would like coupons or maybe a rewards program. Our household rents often.MALIA A.
Customer Reviews for Pecos Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service.Charles H.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Igor C.
Customer did not leave a comment.Steven F.
Corporate should notify the lessee if there are any other charges right away. I rented the truck a second time and was denied because I owed for additional mileage. Everything was worked out through the Leasing manager. I think we owe again for additional miles and have not been contacted by Corporation. We need to rent a truck once more and because of the heat and time it would not be a pleasant experience. If I owe you money then let me know asap.ALMA B.
Customer did not leave a comment.Patrick D.
The only reason I didn't give this location 1 star is they actually tried to help but their hands were tied by uhaul corporate. Uhaul I would give 1 star.Paul H.
Great manager in the office who was extremely helpful! Clean location. Friendly staff. Water was readily available on a warm summer day.Jennifer D.
Customer did not leave a comment.DENNIS H.
These guys were great! Very, very helpful. I highly recommend this place.Stephen R. | Overall Experience
I appreciate how fast everything went. Allowed more time for getting your task done! Will be renting again very soon!ALMA B.
We had a great experience with this facility. It was spacious and clean and the rates were very reasonable. Thank you!SHEILA B. | Overall Experience
Customer did not leave a comment.Pamela L.
Customer did not leave a comment.MICHAEL T.
Our favorite location ever! We have rented several times and had excellent service.Linda B.
Customer did not leave a comment.Sharon B.
Best uhaul renter by far. I always choose to use this location because of how nice and personable they are. Everything is extremely easy and they are literally the nicest guys you could ever deal with. I have rented from other locations prior and have always felt like a transaction. Not the case with them. I'd give them more than 5 stars if I could.Joshua H.
They made it easy at the drop off. AwesomeDanton G.
Best storage place yetThomas G. | Overall Experience
Good staff and facility. No issues.Angela T. | Overall Experience
We have been tenants for several years at different times. Easy to move in/out, great access, secure, cost effective and good amenities. It has been a 100% great experience. I would absolutely recommend this storage facility, AllenAllen F. | Overall Experience
Nothing. The proprietor at this location was excellent. He is a major reason why my experience was so great starting off with him.Mike B.
Customer did not leave a comment.Paul F.
I feel you did a great job providing excellent services. Thank you so much!TINA B.
I went from Glendale to s 32nd st to get the uhaul. I paid Lyft 37.00 to get there. No one would help get a truck closer to where I lived. It was terrible as I'm a senior citizen.Eva M.
Customer did not leave a comment.Pamela C.
Customer did not leave a comment.SCOTT H.
The only reason we moved our storage was because this location isn’t temperature controlled and with the Arizona heat coming we wanted to make sure our stuff didn’t melt.Jamie G. | Overall Experience
Customer did not leave a comment.ALAN N. | Overall Experience
Great service the guy that checked me out was very nice and helpful ðŸ‘ðŸ»David D.
Customer did not leave a comment.TIMOTHY R. | Overall Experience
Customer did not leave a comment.THOMAS F.
Customer did not leave a comment.AGEDA H.
Very friendly and listened to my concerns like he worked for Uhaul.CHRISTINE C.
Used uhaul many times. Always asked if I reserved online & encouraged to do it. I finally did it. Reserved a truck. Then get a phone message saying it wasn't available at the LOCATION AFTER CONFIRMING IT. Set another location. Showed up. Truck not there. Gal called. Went to ANOTHER LOCATION. The whole concept to reserve online is to make things smoother. Freaking disaster. It would be nice if a reservation actually reserved the truck!Theodore P.
None. it was exceptionally smooth.Mike F.
Customer did not leave a comment.JOHN RICHARD R. | Overall Experience
This is the best place to rent from!! Always quick and easy with great service.Dawn A.
very good serviceJOE N. | Overall Experience
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Rashid K.
Edwin was very friendly and professional.Arlanga D.
Customer did not leave a comment.Gail T.
Customer did not leave a comment.David T.
Customer did not leave a comment.Jessica W.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.CRAIG B.
Customer did not leave a comment.Nicholas A.
Customer did not leave a comment.Neil S.
Customer did not leave a comment.Vance R.
Quality at a great unbeatable price with great customer service by Brian - What more can you ask for? ðŸ˜‰CAROLYN M.
Employee did a great jobWILLIAM H.
Very easy experience from booking to drop offEmily F.
This is an excellent facility. Nothing but great things to say about the staff, storage pricing and flexibility.Roger L. | Overall Experience
The staff were fantastic, the ease of getting in and out wash great. I will pass the word to all my friends, if they need a spot to store RV's, cars, trailers, Pecos is the place. Thank You for your help and understanding.Oliver W. | Overall Experience
Customer did not leave a comment.ROBERT C.
All goodGARY L.
Customer did not leave a comment.KRISTIAN G.
Thank you and your staff for your continued support and security of our RV while it was at your facility. I would not hesitate returning should a storage need arise. Thanks again for your services, ISANDRA C. | Overall Experience
Friendly service, always use them.Tom B.
Look forward to your new rv parking lotLURA B. | Overall Experience
Customer did not leave a comment.DANEQUE W.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.BURTON W.
I was even called the morning of my rental to confirm the rental and to tell it was available early if I wanted it. I was very impressedSTEVEN C.
Excellent customer service. Equipment was in functioning orderGregg S.
These guys are very friendly and FAST. The only place I will go to rent a U-Haul.Joseph L.
Great service, above and beyond with accommodations when we had to reschedule a move, it was a huge comfort in a middle of a stressful time. Second time using this location for a uHaul rental and will come back again! Definitely recomend.DOROLLO JR N.
The man in the office was professional, friendly, and a delight.Bruce G. | Overall Experience
It was very easy to make the reservation, get the truck and go. The gentleman that handled the pick and was very nice and had a great attitude about his job. Much appreciated.David S.
The staff is very friendly and helpfulCHRIS K. | Overall Experience
Customer did not leave a comment.Tarah J.
Location and access were perfect. We needed a storage locker while we got settled into our new home.Robert S. | Overall Experience
Customer did not leave a comment.Cheryl J.
Excellent service, above and beyond the norm. Great location, easy access to highway and clean facility. Great experience!Sam G.
Great service, clean truck, easy drop off.Brad T.
Customer did not leave a comment.Paul J.
Customer did not leave a comment.Niles G.
Customer did not leave a comment.Ramon R.
Very nice and friendly service.maria R.
Very professional, and I didn't have to wait forever.MICHELE F.
Customer did not leave a comment.ASHLEY Q.
Everything was perfect. Staff was friendly and efficientLee J.
Customer did not leave a comment.John P.
Customer did not leave a comment.Ramon R.
Make sure the truck is available where the person requests it be picked up at. The truck was dirty ( waterbottles and napkins left inside), no windshield fluid and the the windows were filthy. Also, was told truck would have a CD player and it did not.Nicole J.
Very friendly staff and extremely helpfulValerie H.
Customer did not leave a comment.Roger C.
The agent that handled our transaction was extremely helpful and polite! His name was Edwin.Adrian Z.
Customer did not leave a comment.Parker B.
The customer service was great but the vehicle had extremely dirty windows and smelled like smoke. Made it hard to breathe with asthma.Donovan C.
Customer did not leave a comment.leon B.
Customer did not leave a comment.Craig B.
It was an over all good experience! Very nice staff! They were kind and genuine. I appreciate those type of qualities! The van was clean and ran perfect! Thank you very much! DawnnDAWN Q.
I was overcharged and cannot get any help resolving this matter.Matt H.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Justin H.
Customer did not leave a comment.Teresa C.
Customer did not leave a comment.RICHARD C.
Nothing. Both employees working the day I came in were very friendly, helpful and professional! I had a great experience!teresa C.
No additional improvements suggested - outstanding service by this office location consistently... Thanks!Terence F.
U-Haul traffic changed my reservation at the last minute from a 26' truck to a 20' truck creating a chain of events that made moving a nightmare. I will never rent from U-Haul again.PATRICK C.
Customer did not leave a comment.RENEE D.
I have rented lots of moving vehicles and the agent at this location was the most helpful, courteous and friendly I've ever met. Excellent person to represent you business.Jack C.
I ended up at the Pecos facility because the service at the Ahwatukee facility was horrific. Evidentially, the woman who rented the truck to me in Ahwatukee was let go and instead of honoring my Ahwatukee rental, I was told I needed to go to the Pecos facility (the app was not working and I had a Sunday pick up). Truly, I will not use u-haul again -- ever. That said, I would definitely store items at the Pecos facility. Just to clarify -- I work in tech, the app not working was NOT user error. It was a faulty app.CHLOE W.
The auto website check out was a disaster, I had to use it because the office hours stopped at 2 and I picked up at 4. Process took way too long. The freeway is in the way cutting off cell signal. I have AT&T and had only 1 bar and the system timed out 6 times. The site should have a internet hot spot to allow access to the internet to speed up the transaction. I was there over 40 min trying to check the truck out, in fact I almost left.Marvin S.
Gentlemen who helped us was cordial and helpful. He's a definite plus to your company. Thank you.VERLIN E.
Customer did not leave a comment.Donna S.
Quick, efficient, and friendly service.John S.
Customer did not leave a comment.Charles W.
No 26' trucks were available so we had to settle for a 20'. No one's fault other than bad time of the month.Shawn H.
Customer did not leave a comment.Paul J.
Customer did not leave a comment.ADAM L.
Customer did not leave a comment.Todd F.
Everything was great! Brian was awesome. However, the door got jammed and we had a hard time lowering it. Finally got it closed but would not latch. Ended up having to tie it down. Other than that would highly recommendMark P.
Kept my motorhome at Pecos Storage for more than 8 years until I recently sold it. I would highly recommend Pecos Storage.ED V. | Overall Experience
Everyone we worked with was great. There was never a problem. Would highly recommendCOMER W. | Overall Experience
Pecos was exactly what I needed. Rates were honest, fair, and upfront. Staff were friendly and access was simple and truly 24/7. Thanks so much -- best place in town.Keefe W. | Overall Experience
Everyone was friendly great facilities never worried about the security they have it taken care ofCODY R. | Overall Experience