Customer did not leave a comment.Mark S.
Customer Reviews for Pepiniere Cite Des Jeunes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.gokcin Y.
All top and A1. Thank you.Claude V.
All went well and the service was greatFrancis G.
Customer did not leave a comment.Richard M.
At the moment, absolutely nothing. Friendly staff, easy pick-up and drop off location, what else could one want?!Bradley O.
Customer did not leave a comment.BENJAMIN B.
Customer did not leave a comment.TIM A.
Customer did not leave a comment.Steve K.
ThÃ© equipment was in bad condition The direction and the sterring was louse and very dangerousReal F.
Customer did not leave a comment.Gregory S.
Everything goodEdward L.
Receptionist was great!JASON B.
Customer did not leave a comment.Moshe T.
Newer vehicle, this one was worn and the engine seemed tired. I was OK with it due to the rate.Neil K.
Although I wrote the equipment was clean, it was not. The cargo area was dusty from construction materials and there were cardboards on the floor. It could have been vacuumed out. I assume the equipment is well maintained. I will rent from this location again as the people are very niceDiana L.
Amazing customer serviceEdward E.
Customer did not leave a comment.Michael M.
Although Pepiniere Cite des Jeunes did an excellent job in a pinch hit situation, the original reservation and pick-up site, U-Haul de Saint-Jacques - 7350 boul Sainte Anne-De-Bellevue, Montreal, can only be rated as PATHETIC. 15 hours before pick-up for a move, I was advised, on a month-old reservation, that no trucks were available! Seemingly, in THEIR words, "..300 trucks had their catalytic converters stolen..." and obviously stolen the night before! I'm still assessing the total extra costs and WILL submit them to U-Haul, Small Claims Court if necessary. All I can say, is NEVER, EVER rent from a company with such shoddy customer service as U-Haul. There are far better options and I will make absolutely sure I let as many people as I possible can know just how unreliable U-Haul is!Ray S.
Customer did not leave a comment.Justine B.
Customer did not leave a comment.Darryl B.
Customer did not leave a comment.Carole S.
Customer did not leave a comment.Lyne G.
Customer did not leave a comment.David R.
The whole process was confusing. I reserved a vehicle to pick up with the app. It was not smooth at all. The rental place called me before they closed and I missed the call. I called back 20 min later and they were closed. I had no link to pick up the truck. I had no instructions how to get the key or what to do. I waited in a parking lot on hold for 40 minutes. Finally a U-Haul representative answered my call. I was transferred to 2 others. The 3rd agent finally helped and saved the day. She was professional and walked me through what should have been simple. I've rented many vehicles in my life and this had to be one of the worst experiences ever for picking up a rental. The drop off went better as I had the proper link to return.Ian C.
Customer did not leave a comment.Stephen C.
always great third time renting and great experience this my u haul go to rental place for sure, the staff super nice and friendly.Moshe T.
Customer did not leave a comment.tahar H.
Customer did not leave a comment.Waqas S.
Employees need a proper training with the check-in software and how to send receipt properly by email.Eric C.
Have truck full of gaz on pick upFranÃ§ois L.
Customer did not leave a comment.Todd C.
Customer did not leave a comment.JEAN FRANCOIS B.
RÃ©ellement dÃ©Ã§ue ... je sais que ce n'est pas eux mais le fonctionnement de uhaul ! J'ai rÃ©servÃ© un camion la semaine passÃ©e ! J'ai tÃ©lÃ©phonÃ© le lendemain afin de confirmer que tout Ã©tait ok et ajouter une rÃ©servation pour un diable pour les Ã©lectromÃ©nagers! La dame me dit de tÃ©lÃ©phoner la veille pour Ãªtre certaine qu'elle en a un ! Ce que je fis ! Elle en avait un et me dit qu'elle me le rÃ©serve ! Ã‡a tombe bien car descendre les Ã©lectromÃ©nagers du 2e etage c'est pas Ã©vident ! J'arrive vendredi pour aller chercher le camion, et le boss de la pÃ©piniÃ¨re venait de donner mon diable Ã une autre cliente ! Je lui fais part de la situation... il a l'air de s'en sacrer ! Ils appellent une autre compagnie un peu plus loin et me dise va le chercher lÃ bas !!! En plein jour de dÃ©mÃ©nagement j'ai pas le temps de courailler des Ã©quipements que j'avais pris la peine de rÃ©server une semaine avant et confirmer la veille ! Ben dÃ©Ã§ue de tout Ã§aCynthia L.
Excellent very clean. If I would have to rent I would go therePhilip R.
Customer did not leave a comment.Marcel V.
Customer did not leave a comment.Robin D.
Customer did not leave a comment.Francois L.
juste pas trop chargÃ© sur le gaseAbdessalem Djama B.
Customer did not leave a comment.Gregory S.
they were fantasticMark M.
Parking lot was very muddy, needs a gravel base.Michael John C.
Great service! super easy!caroline C.
The only bad thing was that the trailer is very heavy so it would need a jack near the pin to help with the hitching.Benoit H.
Excellent serviceJosee A.
Customer did not leave a comment.Gordon R.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.David C.
Customer did not leave a comment.Steve K.
Customer did not leave a comment.Jacques E.
Du a un contretemp jsi du aller au depaneur sur Mgr.Langlois a valleyfield, j'ai appelÃ© avant et on mas dit venir tout est beau on as plein remorque pret a prendre, a mon arrivÃ©e plusieurs remorque mais aucune accessible ( pris dans glace et neige) le commis ma dit c car un loue pas et m'a proposÃ© aucune aide, jai du retourner a la pÃ©piniÃ¨re ou comme d'habitude jai eu un excellent service. RÃ©sultat perdue environ 1h30 et plus de 50km fait inutilement ðŸ˜¡STEVE F.
Customer did not leave a comment.Robert R.
C'Ã©tait trÃ¨s bien comme Ã§a Pas cher, simple et rapideChristian D.
The truck had not been swept out. The cabin of the truck hasn't been thoroughly cleaned in some time. And I doubt that the truck had been sanitized between drivers, from the look of it, and the story that the GREAT clerk at the store told me. (He actually was great). He said the truck had arrived late last night and that he hadn't seen the truck. Also, we arrived an hour early for our truck but because of some misconfiguration the truck wasn't able to be picked up. I was under the impression that we had ordered the contactless "truck share 24/7" service, but apparently that's not the case. Again, the staff were wonderful and handled all issues. Kudos to them. Nice people, super friendly, and helpful. Honest thought - maybe running all of this crap through apps and computer systems doesn't work.Chrustopher E.
Customer did not leave a comment.Chelsea F.
Repair the radio it was a long ride without radio but excellent serviceKarl M.
Left the kees in mail box the truck's ate all well parkedNICOLE L.
Customer did not leave a comment.Silvio D.
Very bad truck with loose steering and bad suspension. No windshield washer fluid and no registration card. American truck with Arizona plate with speed in miles and very small indication in kilometer.Georges C.
Customer did not leave a comment.Olivier S.
Customer did not leave a comment.DMYTRO B.
Service excellentMartin L.
Customer did not leave a comment.QUINN M.
Best U haul rental I have had. Service staff was really nice and organized and the equipment was impeccableDiane W.
Customer did not leave a comment.nicole B.
fast and good service and good priceChristian G.
Customer did not leave a comment.Alberto P.
Customer did not leave a comment.jerry B.
Customer did not leave a comment.MunicipalitÃ© S.
Customer did not leave a comment.gordon G.
Great service and excellent staff. Highly recommend. Thank you!Ryan M.
Customer did not leave a comment.Micheal B.
Very courtoisFrance G.
Customer did not leave a comment.Alexandre G.
Noting everything was perfect!Martin R.
Customer did not leave a comment.SÃ©bastien G.
I had originally booked online a 10ft truck at Vent D Auto Gerry at 382 Grand blvd in Ile Perrot for 10 am. When we got there, the place was a dump. They did not know about our reservation and confirmed they had no equipment. We were very upset. I then called another location (CitÃ© de Jeunes) and they were able to complete the reservation for us. We were very relieved and grateful since we had 2 men helping us that morning. In the future I will call Cite des jeunes first if I need to book a truck and not use the online booking.Eve C.
Good serviceROSSANO V.
After booking and reserving my truck at my closest pick up destination, I received an e-mail telling me I had to drive an extra 20 km to pick up my truck , maybe the site can let me know before I book with a payment that my pick up destination has changed, I would look somewhere else :(Michael G.
Outstanding staff, they were super professional, helpful, polite, and gentel. I did my 2 truck reservations months in advance and didnt need to contact them back to remind them, absolutely great service!Abril M.
Customer did not leave a comment.nicola G.
The service was excellent. Very polite, professional and friendly! I will definitely use them again.Aileen F.
Customer did not leave a comment.marek J.
Customer did not leave a comment.marten C.
Excellent service!Kevin F.
Customer did not leave a comment.Jacqueline A.
services very wellMarlene A.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.ALIREZA R.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Maxime H.
Do not automatically add the CDW insurance without asking me after I booked online having not selected it.Robert H.
Charges insurance even if you declineCharles Alexandr R.
Truck needed an oil change. Cab was filthy and by extension was not sanitized for Covid....not sure how you are allowed to rent non-sanitized equipment during the current pandemic. On the good side the service from the location rental was excellent and the equipment operated well.Marcus John O.
TrÃ¨s bon service et remorque impeccableAlain D.
Friendly staff, really helpful... Will rent again from this location in a heart beat.Drew O.
Customer did not leave a comment.Neil D.
Customer did not leave a comment.james S.