Customer Reviews for Pepp Motors

Located 1 mile from us. Excellent service, very helpful, professional.

Staff were excellent. They arranged use of a truck quickly and it was ready to go when needed.

Truck has some garbage left in it from previous user. Which leads to suspect that it wasn't cleaned and sanitized by staff. I wasn't concerned, but if another person would have gotten that truck, they would have freaked out knowing that it wasn't sanitized during a pandemic. There was even Pepto tablets in the truck from the last person.

The only issue I have and I am not sure of the results are as follows: when I rented out the truck they told me I needed to return the truck to a location in Escanaba which is an hour away (one way) told them that would not work; then I got not an e-mail that stated that I needed to return the truck to a location in Champion, Mi - 45 minutes away (one way) again not acceptable; so we returned the truck to Pepps Motors that is in Marquette- I then get a notice that you charged my credit card $7.42 because we didn't return it to Champion, Michigan; again I hope you will reconsider this charge as it was not convenient to return the truck to either Escanaba or Champion, Michigan when there was a drop off in Marquette. Thanks for your consideration.

Did not receive my dolly got charge for gas when I already paid for it all-around bad experience

Employee was super helpful!

The 20 footer handled well. Mileage wasn't bad at all. We were up and down hills, pickup and maintaining speed was easy. Mirrors are in good positing for side and back view. Too cool to test A/C.

I really enjoyed the process. The truck was great! Only one comment, I didn't realize the mileage cost was $.69 per mile. That changed the bottom line as I had to drive quite a few miles. I should state that I did not rent the truck to move. There were no cars for rent that day in our little town, so I rented the truck! It turned out to be a blessing as I bought a new bed that day, and a friend needed to move some large items! Thank you UHaul for being there when I needed transportation!!

Did everything great

Excellent service. Friendly and quick to help on the checkout and checkin process. I'll definitely be back.

Self check in leaves much to be desired. Christopher was reached on the uhaul toll free. He walked me through location permissions. He did a great job. It took longer to do the self check than to get the trailer to start.

The online rental is difficult to understand and confusing in some spots.

Tire check before customer leaves with trailer

Was originally booked to drop off at All Seasons, which had a sign up when I got there that said they were no longer taking drop-offs. Some kind of proactive notification would have been nice. I called and waited on hold, and the CSR I spoke with changed my drop-off location, which was close. The trailer had to be parked on a grade, so we had to look around the parking lot for something to secure the wheels. Not a great return experience overall.

Very good experience for me. The staff at Pepp Motors were phenomenal in the way they treated me in my quest.

Great customer service and very helpful. Quick and easy return

Pepp location was very nice. It was not our contracted drop off location but rather All Seasons. After unloading the Uhaul at All Seasons parking lot they informed us we could not leave the Uhaul there as they were no longer dealing with Uhaul any longer - and no one contacted us to tell us this. We had to leave our 16 year old son with the items rather than repack and tie down items to go to another location. The Pepp location was very understanding and helpful. Will definitely use this location again.

Nothing to improve on!!! Fast, friendly, and very smooth rental process! Would highly recommend.

Friendly and helpful.