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steven R.
Customer Reviews for Pepp Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location. But corporate uHaul may try to switch you to another location further away because they can't "guarantee availability". This location told me they had a 26' truck available on that day, and they did (I went in and talked to the workers at the location). But corporate uHaul kept trying to move me to another location that was further away, and they tried twice to do this. I'm not sure what is up with their system, but the actual on-site workers were super helpful and friendly.
Eric H.Pepp did an outstanding job. No improvement possible.
Anthony W.Nothing! The drop boxes are super easy to use
Matthew F.very friendly and open very easy
steve K.Had severe issues with the app while both picking up and returning. I wasted 30 minutes out of my day just sitting in my car trying to get it to load. $20.00 "after hours service fee" wasn't mentioned anywhere and is honestly a scam. It's not like I had to get help from a desk person and I shouldn't have to pay this fee.
Danielle A.tell the people better about your contrac.
JIM H.Easy check out and check in. Equipment performed flawlessly. Staff was very friendly, helpful, courteous & knowledgeable. Will use this location again.
Ray B.No rental blankets on hand, location that was mentioned where I could pick up rental blankets wasn't open, and wouldn't be until my rental was almost over.
Nathan K.We are not that tech savvy. Returning was a time for us🙄. Should be a way to make that a little easier.
Bruce W.Continue being friendly and helpful
Paul M.Refund the extra day rental that we didn't use. Traverse City MI dropoff at chums corner would not refund the unused days rental fee.
james P.Equipment was double parked while location was closed, so had to substitute a different truck. Online app is unreliable. Truck was nice. Hold times with Uhaul we're long though staff was friendly and helpful.
David S.More money and less service. Common sense people.
JEFFREY C.Make sure they have the supplies people ordered because I never got mine and was still charged. Also make returning the vehicle easier because I missed work trying to return it.
Liam O.I originally ordered the wrong size trailer and without hesitation Pepp Motors set me up with the right size trailer. I was literally in and out within 5 minutes. The gentleman at Pepps deserves an award for excellent customer service.
Brian R.Was very good service, no issues with trailer I rented.
Trevor M.Great experience. The guy was helpful and I was in and out fast. Good price too.
CHRIS G.Charged me 3x more
jack W.Front of the trailer was very heavy to load but other than that the customer service rep very pleasant and accommodating
Michael D.Very nice and polite people!
Dena A.Very friendly staff.
Madisyn E.Overall very smooth/great experience. Would absolutely use again for my uhaul needs.
Abby S.They had me disconnect the trailer in the rain. Not my job.
Fred J.the Uhaul app does not store previous license information. I have to add in that info and my demographic info every time i rent. it is annoying
John K.Great location.
Anthony M.Very helpful
bryan B.Very happy with my experience today. I needed a small truck last minute, they were able to quickly get me the perfect sized truck. The gentleman who handle my transaction was prompt, knowledgeable, and courteous. Thank you!
heather B.Let us know how much we owe?? That would be nice...The guy that rented the Uhaul was great but not knowing what you owe when you want to pay and get on with life, since husband don't use a computer or a credit card it's frustrating.
dwaine M.They charged me a early drop of fee of $20 also we swept it out all cleaned in cab they said it was dirty they charged me $25 there was maybe a little snow from our shoes
MELANIE RUTH W.The mobile pickup is not a great process. I had to call the 800 number in order to get the key out of the lockbox because I couldn't get the information to upload through the app. Then on return, I couldn't submit the mileage and gas gauge so I had to call the 800 number again. Lastly I am getting charged for 3 days of the Safe Move (should only be $14 but I am getting charged $42) because support said it is a charge per day. I only rented the truck for less than 24 hours.
Joseph G.It was really difficult to get thru the website. Took a half hour to finally get the key code and get rolling.
Jeff E.the rates for extending the truck were too high but we had no choice
COLLEEN FRANCES T.Make sure that additional equipment is in the vehicle. It was extremely inconvenient to have to be sent somewhere else the next day. At that I was only given one dolly to pick up. I paid for two.....
Susannah H.Business was closed
Steven L.USB ports didn't work and made for a long trip being unable to charge our phones; we were using google maps for directions and drains the phone batteries. I was charged for an extra day but it didn't state what time I needed to return the truck to avoid the charge. Other than that the truck performed well except on the mountain roads with the load and high speed traffic.
Michael B.The load area was very clean, but the truck cab was filled with dog hair and there was dog slobber all over the driver and passenger door windows. Everything else was fine.
David M.Loaders and unloaders hired were fantastic.
Christopher N.The service and attitude were awesome. I would refer a friend or anyone who would ask were to get a Uhaul.
Jessica B.The truck that I picked up wasn't completely unsafe and should have been removed from the fleet a long time ago. See my reservation for additional details. I would like to be very clear that I am not blaming even 1 ounce of this on Pepp Motors. UHaul has to do better at securing reservations more than 24-48 hours in advance and they should ensure that the retailers are actually doing a full walk though/ drive through of each vehicle once it's returned.
Ingrid O.Everything was great.
Robert S.Pickup location was changed costing more miles. Windshield was full of bugs from previous use. No furniture dolly or blankets requested. Despite submitting email and calling, I was still charged for items I didn't receive. Now I must call a 2nd time.
Brenda S.The inside of the windshield was a bit dirty, but otherwise the truck was perfect for what we needed it for.
Timothy L.Great experience 🙂
Donald D.Contactless check-in is a pain. It's quicker and easier when there is actual staff to do it for you.
Daniel B.The inside of cab floor had San on it, but guess that should be expected up here. Empty bottle on floor and temp control knob was broken. The people were excellent and truck ran well.
Jerome S.My only complaint, the air conditioner barely worked.
Wendy F.Reserved pickup for Sunday not able to get uhaul as agent didn't set up properly so had to rent from another location causing multiple rentals
Cheryl S.The cab was relatively clean, but there was a liquid in one of the cup holders and a general griminess to the cab. My understanding is that this rental was dropped off using the app so no third-party to the previous renter inspected it, so I am unsure about what could be done.
Justin W.This rental was way to expensive. If I would have had any other option I would have gone to them. Paying almost $500 to rent a trailer for 4 days is unreasonable. The location was not the issue, the price dictated by uhaul is the problem. Lower the price
BRAD L.The website for returning the truck after hours was impossible to figure out! Really impossible!! I was never able to figure it out and I don't generally have any problems with computers. Th U-Haul dealer I used was very kind and checked it back in for me.
heidi C.Service was great, staff was very accommodating
DANIELJAMES A.Lubricate the winch so that strapping down is not such a questionable/onerous endeavor
jim K.