Customer did not leave a comment.FERNANDO P.
Customer Reviews for Perfeccionad
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Juan O.
Customer did not leave a comment.Cecilia G.
The process was streamlined, fast, pleasant and professional. I would definitely use this location again and will recommend to others.Tracey M.
Good place to get trucks. Great help from Omar who made the check out easy.JASMINE M.
Attendant was very helpful. He informed me that the place is gated. He had the gate open for me and in was a brief to finish my rental.LILIAN P.
Omar @Uhaul was amazing. Answered all of my questions, was on time and was very helpful and accommodating. Would 100% do business with again.kevin N.
The owner was extremely helpful, courteous, and friendly.Jared A.
Set up a better system to get call to specific locations. Had a very difficult time getting in touch with someone to speak to. Left a voicemail but never got a call back. Finally had to drive to a Neighborhood location and was fortunate to find manager Omar. He was great!Alfanso A.
Omar communicated that I had to meet him at the back gate. Glad he told me. The check in was fast and easy. Took me about 10 minutes to come in and out!Michelle C.
Customer did not leave a comment.Robert M.
Glad to know a Uhaul is near DTLA, this place has lots of large trucks and its great to know this place is here. Omar was great help.Gregory S.
I was pleased that Omar called me to inform me about where to meet him. The place is hard to see but good thing I had the GPS to make sure I had the right address.PAMELA C.
Great place to get large trucks near DTLA. Its difficult to get big trucks around this area.Essence Y.
Place is hidden, really hidden! good thing Omar called me to go to the back gate, on BREED AVE. He was there ready to greet me and he had the gate already open.ANDY M.
Omar helped me a whole lot! It's just him working but he manages to take care all of his duties.Cornelio S.
Good place to rent trucks. Only 1 guy working, but he puts effort with all the Commotion going on. Not just talking about covid 19 !!Glen H.
Glad to know that there is a Uhaul rental near DTLA. Omar called me to let me know that the gate is close at all times, but he'll have it open 10 minutes before my pick up time is. It's good to know people are paying attention at this type of detail.Garin C.
Awesome place to rent trucks. The manager, Omar, called me to informed me that the entrance is at the back gate. I read the reviews, most people get confused as to where is the entrance.AFIAS L.
Keep up the good work. From booking to pick up to return, everything went smooth. If I ever need a vehicle to move I will definitely reach out to them. Thank you very much.Armando L.
Customer did not leave a comment.Kelsey Z.
the location attendant was super helpful and pleasant. would recommend just because of him. i made the error of choosing the in town option rather than one way. was not able to make the change to one way. but it all worked out fine. appreciate your help!angie N.
Customer did not leave a comment.Edward H.
there was no one there to inspect the vehicle when i returned it. He told me over the phone to leave it outside the gate. The next day day I was billed way too much for how long I had it and the amount I drove.Christian P.
If you're looking for 24hr self service this location does not offer it. I booked my services for a Friday night, arrived to find the lot gate padlocked with a chain. I was 5 min late from my scheduled time. I called the number on file and did not receive an answer over several minutes. Then I left. I received a call back shortly after and returned to get my van. I was told that I would be given a code for the gate via text message in order to drop off myself. There was no drop box for keys. The code was never sent to me. I arrived at the estimated time per our discussion. I waited one hour for a response from the owner. I called ten times and texted five times. I left the van where it was because I have a life and I was promised 24hr self service. The owner returned my texts after I had left. He said a family issue came up preventing him from seeing his phone. Funny thing, you're the one running a business. This was false advertisement plain and simple. The owner shows up when its convenient for him.Palmer C.
Great service!Juan V.
No one was at the location and everything was locked when I went to return the truck, during posted business hours and well before the contracted return time. It took half an hour to get someone on the phone and make the return. I hate to get anyone in trouble, but unreliability in a moving-related business can ruin peoples' lives. I'm definitely not going back to this location, and avoiding Uhaul in general from now on if at all possible.Philip G.
I was overcharged and need the receipt rectified.kimberly J.
Have the trucks washed. It was tough to see in the sun. Also it took over 30 min to return the truck because the gate was closed even though the place didn't close for another 2 hours. Pretty sure the lady was sleeping.Brian C.
Customer did not leave a comment.Arthur A.
Associate was 30 min late for our reservation. Upon returning the uhaul there was no one there to assist us. We called multiple times and after about 15 minutes we found someone to help us.Ryan L.
Customer did not leave a comment.Sebastian F.
Close to DTLA. good location to get truck and a fast check-outHenrique M.
fast and easy check-outTamarr W.
Customer did not leave a comment.Angel S.
Odd place to get truck. Thought it was a clinic! But I called and got more details. Easy check-out in fact.Justin K.
good locations to get trucks.Drew E.
Customer did not leave a comment.Arsenii S.
even though i had to go to 2 different Uhauls, i ended it up at a good location. this place is at a great location. close to DTLA Uhaul needs to fix the website!! Very soon!!Artheena R.
First location where I originally ordered my u-haul in Lynwood, CA (Long Beach Blvd) were very rude and explained that the truck I ordered online was not available. That I should go to Cudahy, CA to see if they have something for me. Once I asked on how this could be resolved, the manager just yelled that I should call the 1-800 number. No complete number, just "the 1-800 number." So I called in there lobby and no follow up was offered. The customer rep after putting me on hold twice to locate a truck for me, was able to tell me "mam your truck is ready but its in the Whittier location, I will email you the address." The location was over 25 miles from where I was, explaining that I was paying for an Uber, it seemed that this was my fault. So I had to pay over $30 to get from the Lynwood location to the Whittier location. Once I arrive, the building was closed and looked abandon. Trash all over the front stairs, back of the building, by the gate entrance, and overall poor property maintained. A u-haul rep was able to call me to tell me that the owner lived around the corner and will be arriving soon. I spend over 20 minutes waiting on the steps of the building when the owner/manager/rep of the location called to tell me that I should let myself in the gated property and take the truck on the right. This truck had spider webs on the mirror, tires, and over all dirty. I explained with this pandemic we all had to be careful but because I was in need of a truck decided to take it. I did end up sanitizing the interior with my own supplies. Pictures of these details were taken on site for proof. Since getting to the Lynwood location 15 minutes early from my appointment to when I actually received the truck was approximately 4 hours. I was offered an additional 10 miles for the inconvenience, although I appreciate attempt to make me satisfy with the service, this does not fix the delay of the trip. Making me late to the school appointment I had in Barstow, CA for my son's new school to receive his class schedule, text books, computer to attend virtual classes the next day, and orientation. Hopefully there will be an opportunity to fix this tomorrow with the administrators. Not sure if there is anything U-Haul can do for me to believe in the service and be a repeated client.Janet T.
Good place to rent various truck sizes. Close to the Arts District. Very convenient for me.Miroslava C.
Very low key place. I was confused at 1st, for the odd location, but its very convenient to the DTLA area. Good to know there's a Uhaul dealership with lots of trucks to choose from, even a 17 foot truck. My favorite!!Antoinette S.
Uhaul is a great help. I work very close to this place and I'm glad I have a dealer so close to me. We do film making and the place couldn't get any more convenient to DTLA area! Good to know we have a dealer close to our office.Amir S.
Great service. Easy check out. Will be coming here to rent in the future.Emily H.
Great place to rent trucks. No need to walk into a front desk. Omar was a great help and will continue to get trucks from here. Cheers Omar.Roberto F.
After I was sent to 3 different locations and it was already 2 hours after my pick up time there was no one here and it took someone another hour to get there for me to get my truck. The guy didn't put in the right mileage which caused problems for me at drop off timeJazanae W.
We were told to drop off the truck at 900am. It wasn't open. We called the 800 number as nobody was answering the location number. We were then told to drive 20 min. to a different location. I explained we had just filled the tank and driving would put us over our miles. Then she said we could wait until 10 which is when our chosen location actually opened. We decided to go back at 10. When we went back, it was still closed. Had to call the 800 number again for instructions. We were given a location a few miles away. Then the person from the original location called to apologize and gave us the code to leave the truck in the lot. He was nice, but we had been inconvenienced twice and wasted over an hour of our time.GREG H.
They closed early. They don't maintain the facility. The staff was unprofessional and not friendly.Bryan W.
Customer did not leave a comment.Aron G.
Nothing! Impeccable. ????michael W.
I'm not sure when u-haul became so expensive, but its definitely not worth the price . I rented the 17 footer for three days at $29 per day . My total appon returning the truck was $300 plus and to add insult to injury the lock on the back of the truck was faulty . For a little more money or possibly that amount I could have hired movers .Jon B.
Customer did not leave a comment.Jorge A D.
Customer did not leave a comment.Eve B.
Awesome service. Wouldn't change a thing.Carlos G.
The Uhal location was closed when I went to pick it up 3 hours after it should've opened. The owner did not let me return it the next day and did not want me to return it on time the day after so I had no choice but to park the car on the street next to it and leave the keys in the slot.violet B.
The paperwork by phone was confusing. I didn't know how much I was paying til a day after.DON W.
Over all goodGiovanni R.
Customer did not leave a comment.Mayra R.
Really bad they charge me milles that I didn't drove i can't believe they charge for 100 milles for local service I only drove 23 milles it really badMahamat Y.
Customer did not leave a comment.yongyun H.
Omar was a nice guy, flexible and understanding. The van I rented from him seemed new and in good condition.Paul W.
Customer did not leave a comment.Ciera F.
I've been overchargedAssel K.
This new spot is going to be the best uhaul in LA ! Those guys are the best ! Thank you OMAR!Erick R.