This location did not have a trailer hitch we needed so we went to another uhaul location to purchase the hitch. While there we were told we could just get the hitch and trailer there. The home interiors location not only charged us for the trailer after we canceled but also charged a $120 hold for a trailer we not only cancelled but didn't even rent. The new u haul location was great. We purchased the hitch, rented the trailer and they didn't even put a hold on my card. We called the home interior location to complain and the guy was rude, upset we cancelled the reservation and even hung up on us. I would greatly appreciate a call from uhaul to see about getting reimbursed for the trailer I did not rent and the hold on my card for the trailer I did not rent.
Mario L
Art Home Interiors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90063
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Customer Reviews
- 4.0 Average Customer Rating
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Exceptional customer service!!!
Laura FMy reservation was at 10.am and the store was close I waited 20 minutes for them to open. And I got the truck until 10:40 which I pay for nothing I also pay for a appliances dolly.. and they had the smallest dolly not the one I pay for.
BERENICE RAwesome experience!
MICHAEL SA+ customer service. Won’t be the last time I rent from them.
AKOPHAKOP M