Customer did not leave a comment.Timothy Y.
Customer Reviews for Performance Products
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to pick up packing material from one location and the truck from a different location, it was inconvenient and confusing.David B.
The location of pick up was changed the day before. When we went to find the new location it was unclear and there wasn't number to call for pickup provided. The guy who we were getting the truck from was not wearing a mask in a very tight space that was cluttered. I was uncomfortable with the pick up because of this. He was nice enough but seemed unsure of the steps to transfer the vehicle. We did an outside inspection of the vehicle and he was clear about that. When I got the truck back to my mom house the back of it was covered in mud inside. I took pictures. There was also some trash in the cab under the seat, which I cleared out. Upon my return of the vehicle in Vancouver everything i cleaned out my mess and the previous persons mess. The experience in Vancouver was smooth and professional. Maybe more training for new people. Overall I love the service uhaul offers. Moving can be stressful and I am used to masks to protect each other. My mom is also very vulnerable so I was not comfortable with the lack of masking and moving her was tricky. I would appreciate clearer protocols for staffingJuanita B.
Nothing. I'm very satisfied.Mandy W.
Customer did not leave a comment.Jeffrey G.