Customer Reviews for Personal Mini Storage GNV 441
(U-Haul Neighborhood Dealer)

90 reviews

8825 NW 13th St   Gainesville, FL 32653

(352) 336-3375

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–3:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(352) 336-3375

8825 NW 13th St
Gainesville, FL 32653

Services at this Location:

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–3:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Not having an accurate record of shipping blankets, had to go buy them even though I ordered them when I made the reservation

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

Teresita T. 
Rating:
5.0

Trailer was "on its last leg." It was not swept out very well (glad I brought a broom), the trailer floor was bowed and looked as if it would fail, and the lighting system (brake lights, turn signals) periodically (often) failed during the trip. Glad it was daylight the three hour whole trip.

PAUL K. 
Rating:
5.0

Nice truck, safe ride

MILO A. 
Rating:
3.0

Employees here were very kind and helpful. Patient with the complicated reservation I had. Flexible and calm.

Paul R. 
Rating:
5.0

Renata was such a pleasure, was very patient with us and helped make our move less stressful. Will come to this location anytime we need a truck.

RENADA P. 
Rating:
4.0

Customer did not leave a comment.

Alton E. 
Rating:
5.0

Manager was very professional and made the transaction pleasant.

Kelly S. 
Rating:
1.0

Be more clear about payments.

Adrian B. 
Rating:
5.0

very nice people at this location

Dottie B. 
Rating:
5.0

Everyone was nice and friendly.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
4.0

Service was excellent, trailer worked fine. Parking was rather congested, making it difficult to navigate the site

David S. 
Rating:
5.0

Customer did not leave a comment.

Kayla K. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Care

Judith W. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Everything was great and personable. The staff went above and beyond to make sure I had a positive experience.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

MaryAnn L. 
Rating:
5.0

Very impressed with the courteousness of the staff and the cleanliness of the facility. Renatta did a superb job showing exactly what needed to be done.

Mark T. 
Rating:
5.0

Tell them when they leave about checking back in online.

duane H. 
Rating:
5.0

Customer did not leave a comment.

eric R. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
3.0

The exterior mirrors cannot be adjusted by the operator because there is a hex screw holding them in place. This makes for a safety hazard while driving or backing up.

Robert W. 
Rating:
5.0

Personal Mini Storage of Gainesville, FL is an excellent business to work with and I encourage people to use them. The issue I have is with U-Haul itself; which continues to inadequately serve its customers; failing to recognize its scheduling process (aka. traffic) and equipment sourcing is antiquated. Moderniize customer website and operations (scheduling) to better serve the paying public, or loose to future entities that do...

PAUL K. 
Rating:
5.0

The only thing would be that the computer system, or program that UHAUL uses is extremely slow causing a significant delay.

GLENNA C. 
Rating:
5.0

I was told that if I brought it back by 11 the next morning that I would be charged for a day but instead was charged for 2 days. I think they will tell you what ever you want so they can get paid.

ANGELINA A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Excellent service! Renada was very professional and polite. Quick check in and out. Equipment was superb!

SILVANA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE D. 
Rating:
5.0

Very convenient and friendly location. Quick checkout and great service!

MELINDA P. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO C. 
Rating:
5.0

The lady that manages this location was extremely helpful as well as very personable. It was a pleasure renting from here and we will be returning here next time we are in need of a rental truck.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Very friendly workers respectful

HEIDI D. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
1.0

I was sent a text from my location telling me they were full. Then I went to the new location and they told me I couldn't deliver it there. Lastly the final spot was so far away I had to waste an extra 30 minutes of my day driving out to the new place

Nick W. 
Rating:
5.0

Great experience! Every Uhaul location seemed to be full in a busy college town but all the personnel were so helpful in getting us to a location that could accept the truck. Made everything so much easier.

John B. 
Rating:
4.0

The driveway was scary! Otherwise the location was great.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

Quincy O. 
Rating:
4.0

Customer did not leave a comment.

CLAYTON J. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Friendly staff and great service .

CAMERON B. 
Rating:
5.0

Customer did not leave a comment.

BETTY C. 
Rating:
5.0

Earlier that same day I went to your location on Archer Road, on the South side of Gainesville. I entered the office without a mask. The young woman said, "you have to put on your mask." I didn't have one and told her so. She then screamed, get the F out of my office and your reservation is cancelled." We ended up having to drive to the far side of town to another location. I've never had a similar experience in my life. Unless there is absolutely no other option, I will never rent from Uhaul again. This girl is crazed. She reminded me of Antifa protesters, violent and evil. Well done Uhaul, hiring such a friggin monster.

BRUCE K. 
Rating:
4.0

Customer did not leave a comment.

Olivia T. 
Rating:
2.0

The guy Tommy was rude and did want to honor the reservation pricing. He also made my code on the lock the word “Pest”.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Minji K. 
Rating:
5.0

Customer did not leave a comment.

Aryn R. 
Rating:
5.0

Customer did not leave a comment.

Owen S. 
Rating:
5.0

Very Helpful

John S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Easy and fast, I spent exactly 7min for all done.

ANSELMO D. 
Rating:
1.0

I went to pick up my truck personal mini storage. I ordered a 26ft truck they gave me a 20ft truck. They were unhelpful. They told me to drive the truck to a mini mart u-haul dealer just down the street from them at 4105 NW 13th St Gainesville. He told me to take it back to the first one, I said no. I want a 26ft that I ordered. The guy was very nice but the truck was so gross that the moving helpers were shocked. It was full of rodent poop, the ramp had rodent poop ground in to it. It stunk and had a nest under the ramp that all fell out in a huge pile when they opened the ramp. I had poop all on my furniture. I wish I could show the photos I took.

sharon F. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
3.0

Don't allow an online reservation for one location and then change the location on me the next day. I had to drive completely out of my way to get to this uhaul location and to drop it off. I ended up having to pay for more mileage than I would have if the location I was forced to go to wasn't in the middle of nowhere.

Alyssa A. 
Rating:
4.0

Customer did not leave a comment.

Kareem W. 
Rating:
5.0

Customer did not leave a comment.

Jamalee M. 
Rating:
1.0

qive me part of my money back

DEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Thank for great customer service

ariona P. 
Rating:
5.0

Customer did not leave a comment.

ariona P. 
Rating:
5.0

Employees are friendly, well informed about your product base, and efficient. This location is an asset to the U-Haul brand.

ALICE W. 
Rating:
5.0

Tiffany and Tracy made my strenuous move less hectic. Excellent customer service. Highly recommended

Briana B. 
Rating:
5.0

No improvement necessary

Richard D. 
Rating:
3.0

Customer did not leave a comment.

Francesco M. 
Rating:
5.0

The staff was very friendly and professional.

William P. 
Rating:
5.0

Customer did not leave a comment.

edwin F. 
Rating:
5.0

The staff was exceptionally friendly and had the excellent customer service that so many businesses lack these days. I used to use another uHaul business in town but fate brought us here. Will use them whenever needed. Highly recommend.

Helen L. 
Rating:
3.0

Most of the agents I had on the phone were not at all helpful and didn't care about their job... the agent at Vestavia hills named Jeremy was SO RUDE!

Loren W. 
Rating:
1.0

Too much to list. Horrible experience. Would not use this location ever again and would avoid uhaul as well.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Lanu P. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

TYRONE T. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Better professionalism

NYRON J. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
1.0

I returned the vehicle at a full tank, but was told the gas meter would be over the full tank line if it were actually full. I refused to go drive again to go fill it again and as a result they marked it at 7/8th full and charged me $8.50 for gas. I was exhausted from moving and feel I was taken advantage of. I won't be renting from this location ever again.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Service, friendliness and attention to detail were superb! This will be my go-to location for U-Haul needs in the future.

Larry J. 
Rating:
3.0

I was told by one manager when I need to return the truck during the Memorial Day holiday weekend, and I only needed to rent for one day. At pick up, the other manager said I had to rent for two days. I was then charged for two days even though I brought the truck back within 24 hrs. I contacted the first manager and she gladly corrected the bill to a 24 hr rental. The right hand does not know what the left hand is doing.

Peter B. 
Rating:
5.0

Maralyn is a professional and is also fun to work with at all times.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
No reviews have been submitted for this location.

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