Customer Reviews for Personal Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini Storage

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Marcella M. on

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Excellent service! Easy check in and out process.

Ronald L. on

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I would like a representative to contact me please. I actually had a very poor experience and upset about the situation. First when I arrived at the Personal Mini Storage I ordered a 10 ft truck and a furniture moving dolly. They did not have the dolly even though inventory stated they had one. The lady said I could go to another location to pickup which would add to my mileage but I said okay. I drove from New Jersey to move Furniture from a 3 Bedroom Townhouse to my rental property in Kissimmee. I chose this location to be most efficient in mileage and time to move furniture from storage to the townhouse especially because I was by myself. Because I was by myself I asked where I could park my car, this location only has 3 parking spaces! The lady told me next door but couldn't guarantee if it would be towed. Because I was flying back to New Jersey on Sunday and had limited time I parked my car at the Burger King a few feet down from the location. I of course was worried that my car being there for hours might also get towed. I drove to my storage and loaded as quickly as I could by myself with no furniture dolly that I did not pick up because I did not want to waste additional time driving to another location and adding mileage to the truck. I loaded truck then went to my townhouse. Because I was nervous of my car being towed I Ubered again because I was by myself back to Burger King to pickup car, drove back to my house and unloaded the furniture. I then went to the location on Dyer blvd to pickup furniture dolly but it was already closed so I had to again load the remaining furniture myself which I left the large items at the end to have the furniture dolly to help me and now did not have because I had to take the time to pickup my car so it wouldn't be towed. I am very upset about this entire situation, I should have not gone through this situation and I want to be reimbursed for the horrific experience. Believe me I asked the lady to see if the other location had a 10 ft truck so I could just go there even though that would add to my mileage but they did not have a truck. The Personal Mini Storage at 608 W Vine Street in Kissimmee needs to address the parking situation immediately, it is a disgrace and unprofessional to not have any parking for customers to rent vehicles from Uhaul. Please contact me and reimburse my charges, thank you.

Hassan H. on

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The customer agent was very professional and very helpful. She well explained the whole process and make my truck rental pretty easy. I definitely will recommend that location to my friends.

Martha M. on

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Janette was very kind and helpful would recommend her any day..!!

Felicita R. on

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You do not have to do anything, the service is great. I had always used Uhaul for all my needs.

Robert A. on

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I reserved a 6x12 trailer over a week in advance. Got there and the trailer lights did not work. They insisted it was my vehicle. It was not. They hooked to 2 of their trucks and lights still did not work. Had to wait almost 2 hours before they got me another trailer. And when they did, the left rear tire was low. Went flat (even after they put air in it and insisted it was ok). I ended up stopping every hour to put air in it. Headed from Orlando to Ohio. The tire blew on I-95 about 32 miles north of Jacksonville.

Ana E. on

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Excellent and efficient, friendly staff. Handicap parking.

Anne R. on

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No improvement needed.. this team was friendly and very personable.. made everything quick and easy and very clear..

Lisabeth F. on

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Emmanuel G. on

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Brandy S. on

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Fast and friendly service

Jackie M. on

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The team at this location is an amazingly nice and helpful team that go the extra mile to satisfy their customers. In my opinion they are excellent!!! :)

Yeselyn R. on

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Janette was very kind and attentive. Jose made sure that I had everything I needed for my move.

Mary F. on

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Jose N. on

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Yeselyn R. on

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The trucks cab was dirty and so was the trailer. The truck ran really well but it didn’t have and covers on the back to prevent scratches. I recommend it but they just have to improve their maintenance.

Harsh P. on

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It was excellent service. Keep it up !

Christian R. on

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TIMOTHY M. on

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carlos L. on

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I felt at this location getting out of truck on the return wet and grease on floor and broke my knee cap your manager gave me a bussiness card and offer a seat but my wife was outside waiting and we went to hospital Janette and jose forty check me in

edda M. on

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Patricia T. on

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Easy in paved space great experience

John C. on

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Jose C. on

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Great and amazing customer service

Christopher S. on

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Weekend drop off was a little haphazard - Sunday drop off during major thunderstorms. We left equipment in fenced area in front of facility.

chatenaraine R. on

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They were very happy to have us with them. Very Beautiful people ??. Did everything for us. I will always go to them and recommend to other people family and friends also.??????

Felsy S. on

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Everything was good.

gustavo M. on

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joann L. on

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That’s what customer service should be like. Thank You Joann

Thomas Y. on

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This was by far the best experience I have ever had renting from Uhaul. The couple that run this facility are top notch. Originally called on Friday morning to another facility(2021 North Main Street, Kissimmee, FL 34744) due to the fact that they opened earlier and the person on the phone acted like I was bothering him by asking him how he was doing. Then when I arrive, an employee is bringing a pickup truck to a customer and was trying to force his way through the vehicle that my girlfriend was driving with my daughter in it. There was nowhere to go and he was basically being belligerent and then proceeds to get out of the truck and tell me he was refusing to rent to me based on his assumption of what my girlfriend was saying even though she never rolled her window down. I was the one that was trying to rent the truck and she was not even going to get out of her personal vehicle. I obliged with no confrontation due to the fact that I would much rather rent from a vendor that does not make me feel like I am bothering them to provide them business. After all was said and done, I was actually happy that I was able to go to the other location and have the fantastic, second to none service I received at 608 West Vine Street, Kissimmee, FL 34741. Respectfully, Tom Younger

Jose P. on

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nothing keep going, with your good services. very grateful, for your help. Thank you

Brad B. on

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Customer did not leave a comment.

Janice C. on

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Service was fast, both when picking up and returning the truck. The employee was very helpful and respectful.

Francisco N. on

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Good service

Daniel M. on

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Eduardo D. on

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Joel P. on

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NILSA A. on

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Great service

Takeisha C. on

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HOSSAIN I. on

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andrew A. on

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these 2 girls are awesome. always friendly and kind. easy transaction and quick service.

Justin W. on

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Jorge M. on

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The two young girls were very nice and efficient!!they were very friendly.!!deff will return and recommend!!

David O. on

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Luise M. on

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andrew A. on

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the 2 ladys that run this location are awesome and so helpful. very nice experience with them! the truck i got was old and not the best but it did the job. i know they dont get to choose the truck. its luck of the draw on that so it was not in their control. was spoiled last week with a brand new truck so im a lil bias.

Mark W. on

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RHONNY N. on

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It has a sign that says they speak Spanish and the man who answered me never speaks to me in Spanish. the car smelled horrible urine. I am very confident in the miles I used and they added another mile, but I was charged two gallons of extra gasoline when I had filled the vehicle tank in a station very close to them, too bad I did not take any pictures of it. the miles and boat the refill receipt for the gas tank! in short more I never go to this store !! I've been robbed!

Jan K. on

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Customer did not leave a comment.

Manuel V. on

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The attendants were very helpful with every aspect of my drop off business. They helped me to get a rental car and even let me leave my luggage there in the truck until I could return with my rental car. I highly recommend this location

nour A. on

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I never ever have seen a Uhaul truck in this condition, no maintenance at all. I always use Uhaul when I’m moving or get a new furniture, and I always have great customer service and well maintained trucks; however, this time I was moving in rush, so this location was my only choice. Two young ladies working their. They don’t know what is customer service nor how to do their jobs! One of these ladies give me the truck and ask if I bring it back in the same day after 8pm to park it their, and she pointe to a spot by the shop, and that’s what I did. The next day I got my payment invoice and I see that they charge me $50 for cleaning. I called and explain that I bring the truck same as I took it. They put me in hold for a while, and one of this ladies told me that they charged me cause I parked in the wrong spot! I told her that’s the same spot where you asked me to park. So she said that she can not issued a refund, and ask me to call Uhaul to complain or get a refund. I called Uhaul and they give me a reference number 2135655 and ask me to wait three days and someone will call you. It’s more then 20 days now!

julio C. on

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Nothing

Samih S. on

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Truck's 1 Headlight was out due to which i got pulled over. the tires were choppy which caused bumpy ride. overall i wasn't happy with the truck i got.

Kimberly C. on

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The place was closed and it wasn’t clear where to leave the vehicle. One small parking lot with two spots. This was the worse uhaul experience. I will search else where in future.

charles J. on

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The Ladies there were Super Nice. Answered all my questions. Git us the van Super Quick. Will definitely go there again.

VERONIQUE A. on

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WILBINTON R. on

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deanna V. on

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Luis M. on

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Eduardo O. on

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Luis R. on

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Nothing!

Jerry M. on

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Alex L. on

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The original location Uhaul sent me to did not have the truck ready. I have to take an uber to another location. And nothing was given for the inconvenience.

Diego M. on

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Angel M. on

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Buen servicio al cliente excelente

Donald H. on

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Mary H. on

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Always courteous and answer questions with knowledge and efficiency.

mARYANN H. on

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Quick transaction and superb staff both for reservation and pick up. Thank you so much!

Errol B. on

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eddie R. on

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Have vehicle Full of fuel, long distance 5 days would be nice unlimited mileage

mariluz R. on

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George L. on

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I am not happy with the rental. First of all, they did not have the size vehicle that I had ordered so substituted a smaller one, at no price reduction, which necessitated a second trip to pick up last two pieces of wicker furniture. That cost me an additional $40. in mileage charges plus additional fuel. I recognize that you can’t force a customer to return their rental but you should make adjustments for my extra mileage & fuel.

Peter S. on

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Yavier T. on

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Site manager was extremely rude and started an argument over were to park the truck

JAVIER M. on

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Carmen L. on

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Pkease check the brakes on the truck

Thomas C. on

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It is too hard to find this location. No numbers 8ndicating the address, no sign saying U-Haul. I circled 3x before finally finding the driveway. No one in the office -- waited 20 minutes before someone showed up. Nice young lady could not make up for the other issues. Would not use this location again...

Keila Q. on

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Nothing to complain or critique about. Excellent service

Miriam E. on

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CARMEN M. on

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SCOTT C. on

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ERASMO G. on

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Robert B. on

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KLEBER A. on

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Great deal, great service! Thank you all U-haul team!

Carlos C. on

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Jessica N. on

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The truck was poorly parked

Peter S. on

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jessica R. on

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Carlos D. on

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Elaine W. on

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Price too high for only having a few hours but needed to get moved.

Leslie H. on

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Derick R. on

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Ron S. on

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Girls working there weee great but the location is just too small and hard to drive a big truck in.

Elizabeth T. on

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there wasnt tissue in the bathroom, the golf cart needs cleaning. I was told I had to purchase lock from location and that it was included in the package but each item was listed as separate bill item. I want to return lock and purchase my own because where I purchased my lock is cheaper and I also had my own lock

Janise D. on

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Excellent Service, the two ladies there are amazing and very hospitable. Very helpful!

Kaj Robbert N. on

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JON V. on

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The 2 girls in the office were very friendly and professionall and made the transaction super easy!!

Julio P. on

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Jeffery M. on

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Thanks for all your help .

MARIO R. on

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