Customer Reviews for Personal Mini Storage
(U-Haul Neighborhood Dealer)

691 reviews

608 W Vine St   Kissimmee, FL 34741
(In Front of Pizza City)

(407) 343-8097

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 343-8097

608 W Vine St
Kissimmee, FL 34741
(In Front of Pizza City)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Janet amd her husband were fantastic individuals they were professional and so kind. The office was impeccable the van that we rented was so clean and ready to go! I will recommend everyone that I know!!!

Orlando M. 
Rating:
5.0

Great, the managers are amazing I forgot the gentlemen names but , thanks Janette you guy's are amazing.

PATRICIA M. 
Rating:
3.0

Returned rental truck with same level of fuel as received at pick up and was billed for fuel. Gauge read in the middle of 3/4 and 7/8 but, indicated at 7/8 at pick up and 3/4 at drop off. Subjective determination by the staff, not actually what it was. Only put 9 miles on the truck, cost an extra 14 dollars.

James T. 
Rating:
5.0

Customer did not leave a comment.

TAMMY S. 
Rating:
5.0

Everything was wonderful especially the woman that took care of me

ALPHONSO C. 
Rating:
5.0

Thanks Janette and Jose. Great Team.

BERNARD S. 
Rating:
5.0

Customer did not leave a comment.

GEORGINA A. 
Rating:
3.0

Customer did not leave a comment.

DIANA C. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL E. 
Rating:
5.0

Customer did not leave a comment.

Neomi S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Amazing customer service ever!! Thanks to Janette and Jose

SANTOS G. 
Rating:
5.0

Been using this location for awhile now, am 100% satisfied with their services.

MARIA R. 
Rating:
1.0

Female Manager has a bad attitude. Would go to a different location if you're looking to rent uhauls

Edgardo A. 
Rating:
5.0

Customer did not leave a comment.

DEREK T. 
Rating:
5.0

The staff was very professional and friendly. They are a asset to the company. I will do more business at this location, and i definitely referred peoples to this location.

HECTOR C. 
Rating:
5.0

Very Good

VICTORIA F. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

The woman in the front with yellow hair I forgot her name she's the best and help me a lot with the process. Thanks you

ivan T. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
1.0

Clerk was extremely rude.

NORBERTO R. 
Rating:
5.0

Customer did not leave a comment.

Alexandre M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA D. 
Rating:
5.0

Customer did not leave a comment.

Caesar M. 
Rating:
5.0

Great services. Thanks Janette and Jose.

EDWIN P. 
Rating:
5.0

rented trailer for 5 hours it was installed for me and it worked out fine. i would rent again in the future .

MARIO R. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

SUSAN N. 
Rating:
5.0

The staff at the location were great. The trailer I was renting was not returned but the staff found me on not too far from them, thank you

Robert M. 
Rating:
4.0

Customer did not leave a comment.

ernest A. 
Rating:
5.0

Staff was very helpful and friendly. Pick up and drop off was very simple.

ROGER KEVIN H. 
Rating:
5.0

Great experience. Thanks Janette and Jose

RONALD F. 
Rating:
5.0

Make a parking space for people who need to pick up a Uhaul but cant find someone to drop them off. Other than that, the staff were OUTSTANDING!!! Love the caring, follow through, and extra attention to detail they give. Had a lovely, pleasant conversation with the gal at the front desk. She has a mind full of wonderful ideas to help make my day easier. WAY ABOVE JOB DESCRIPTION!! Fantastic staff!

DARLA J. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Great services!!!

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN G. 
Rating:
5.0

Customer did not leave a comment.

DONTARRIOUS R. 
Rating:
5.0

Customer did not leave a comment.

SERGIO F. 
Rating:
5.0

Super awesome and friendly.

Nedymel B. 
Rating:
5.0

Great Client Services

EDGARDO G. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Great service!!!

Ameeri A. 
Rating:
5.0

Customer did not leave a comment.

anaid C. 
Rating:
3.0

Be at the location! If the location say's it's open on a Sunday from a certain time to a certain time be there and open from those times

CHRISTOPHER G. 
Rating:
5.0

in truth my first experience and I filled the gas tank and they informed me that there was none. nothing to do ! but if I lower it less than what was established it will cost me more! I think there is no balance

JUAN CARLOS G. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Thank you janette & jose for the excellent service and for taking care of our needs.

NELSON T. 
Rating:
5.0

I had a great experience.They were very helpful. thank you.

keeneth G. 
Rating:
5.0

Customer did not leave a comment.

MANUEL D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

Antoinette L. 
Rating:
5.0

Thank you to the store manager who stayed open to help us with our payment method.

Gabriel R. 
Rating:
5.0

Janette and jose are the best team ever keep the Great Works . Thank you very much.

SANDIS C. 
Rating:
5.0

The customer service from the man and wife team that worked Saturday was amazing as always!!!

John G. 
Rating:
5.0

There is one only thing...UHaul should use an answering service because your team stays pretty busy and knowing customer's can leave messages is important.

MICHAEL B. 
Rating:
5.0

AmAzing service from both office staff!!!! I love this location and the wife husband team is always helpful and professional!!! Thank you John Kevin griner

John G. 
Rating:
2.0

Charge mt checking account for detail and it was already dirty when picked up i expect that 56.13 to be credited to my account, most unprofessional people I have ever met.

John S. 
Rating:
5.0

Customer did not leave a comment.

Terray P. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Janette was Great very kind profession Great asset to U-Haul representation...

Mark L. 
Rating:
4.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

Ok

guido I. 
Rating:
5.0

Outstanding service i will definitely recommend this location 100%.

LOURDES S. 
Rating:
5.0

Everything was great especially Janette. She was very friendly and helpful with getting us on the road quickly.Very good at her job!

ROBIN W. 
Rating:
1.0

When we went to pickup truck she said that there was no truck. Lied we saw 2 large truck in a different location in the back parked and one on the side park out side fence. We had no where to leave our car until truck was return. Truck was return before 24 hours. And we have picture it was clean. Don't go there. Not good customer service. If there is a problem with parking U-haul should let there customer know.

ANNETTE H. 
Rating:
4.0

Customer did not leave a comment.

Winston F. 
Rating:
5.0

The manager was very helpful. She explained how to operate the gate and answered any additional questions i had. I would definitely recommend this location.

Maritza T. 
Rating:
1.0

Reserved van using debit card online. When I came to get the van I ordered I was told rudely I couldn't rent van but must rent a truck, at a higher rate because I had a debit card. The same card I used at Uhaul before. Next rental will be Penske. THANKS

TALMADGE R. 
Rating:
5.0

This location is the best I have used and will continue using them. Very helpful. Just great customer service

JOSEPH D. 
Rating:
5.0

All was great..staff efficient very courteous.

HECTOR R. 
Rating:
5.0

The front desk lady was great!

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Eusebio M. 
Rating:
3.0

Customer did not leave a comment.

Jess C. 
Rating:
1.0

They forgot to leave the key in the lock box. Pickup was at 7 am. By phone. After many phone calls and online help, they managed to wake them up and they passed the key after 40 minutes. Exited the app in order to call the number provided. So the App marked the truck as picked up before I check the milage and fuel and condition. Really bad starter and 40 minutes delay. When I returned the truck, tried to talk to the staff, no one available. Many customers waiting. Dropped the key, left a message and asked them to call me. Nobody did. Location's customer service level bad.

Marwan S. 
Rating:
5.0

Thank you great customer service recommend

RIAD E. 
Rating:
3.0

Location listed on my rental was not the same as pickup location resulting in an additional hour time commute due to traffic / location from me. I would not have chose this location had I known. Would expect a refund at this point due to inconvenience, tolls, and fuel costs.

Ronald M. 
Rating:
5.0

Awesome

roberto P. 
Rating:
5.0

Customer did not leave a comment.

FLOR R. 
Rating:
2.0

Everything was good! Thanks guys!!

Wajih H. 
Rating:
3.0

I have only two negative things that should be looked at: 1- I originally rented a truck at a location closer to my home and my reservation was sent to this U-Haul location which is further was further away. When Budget sends customers to a location further away then the original location they pay for the extra miles. I guess UHaul is more concerned with profit then doing the right thing for their customers. No big deal that's why I use UHaul in emergency situations only. 2- This location doesn't go out to the truck with the customer to check the truck for damages and miles. I don't think that is a good idea since it opens the door to possible disagreements on possible damage accusations and extra miles being put down. It was difficult to ask the young lady to leave her post to check my truck when she was the only one there.

David M. 
Rating:
5.0

The first place I made the reservation was another location and they not only did not have it ready but never called to let me know until I got there. Janet at this location of 608 Vine Sttreet was my saving angel. If it hadnt been for her I would have been in great trouble. They were nice, efficient and very diligent.

PABLO G. 
Rating:
3.0

THis is the second 2 for 2, location that the address was wrong from the U-Haul page. This one missed by about 1/2 mile. The other one for got the West in the address and had it off by miles. The trailer had a flat tire by the time I drove it 15 miles, I had 2 air it up twice. The facility is too small to be a Uhaul rental, dropping off the trailer into an unsecure area is not the best practice.

ARNEY J. 
Rating:
5.0

The best!!

Jose O. 
Rating:
5.0

Excellent customer service.

Carmen H. 
Rating:
1.0

This location was an absolute nightmare, a major disaster. Uhaul didn't have the equipment for 3-4 people in the time I was there, causing a domino effect of many more people later that day that would not receive what they had reserved. I drove away with a truck that wasn't even mine! Uhaul would be wise to highly congratulate and thank Janine, the girl running the desk who handled herself like a real professional in the midst of total chaos. Uhaul, be ashamed of this type of situation and determine to fix it. I've used Uhaul my whole life, but this was bad enough to turn my eyes toward Budget, Penske...

Billie D. 
Rating:
4.0

Jeanette and Jose gave us an awesome rental experience and return. Issues and everything went smoothly. The truck Road really rough and seemed like it needed a tune-up and didn't accelerate as intended. Oral I had an above-average experience.

Johny V. 
Rating:
1.0

After numerous attempts to get a 20 foot truck from one location and sent to another to find out the back door was not functioning I was inconveniencing to go round trip instead of one way and had issues providing any discount on miles just cheaper rate in miles per Mr Andrew . Never again

Antonio Q. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

I was charged a 25 dollar cleaning fee for a returned truck that was returned clean. No one walked the truck with me upon returning it I requested to and they said it wasn't necessary.i have no problem paying for what was used, but this cleaning fee was a complete scam. I will not be using U-Haul in the future as a valued customer this is the first time I encountered this

MIGUEL R. 
Rating:
5.0

The customer service in this particular location is 5 star for sure. My reserved truck had not been returned and.... BAM, she had me in another truck in the blink of an eye!!! Definitely will be back.

Jose A. 
Rating:
1.0

Staff was good and friendly, however for the second time I have booked a trailer or truck through uhaul It was not ready. This time the light cable was missing and I had to wait for an employee to go get one from another location. Luckily this rental was for personal reasons and not business. Uhaul and there rental locations need to communicate better as far as what rentals are good to go and one's that are not.

DOMINIC S. 
Rating:
5.0

Parking lot is a bit small but the staff are friendly and helpful and the truck ran smooth! Very happy with our Uhaul experience here.

BRETT B. 
Rating:
5.0

The only bad experience i had was that they charge me 14 dollars 4 gas because supposed it was less than when I took it. Wish was a mistake. I left it just tje way I took it. I had 2 come 2 the store 2 show them pictures of the millage and gas. They refund me.

Orlando D. 
No reviews have been submitted for this location.

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