Customer Reviews for Personal Mini Storage
(U-Haul Neighborhood Dealer)

707 reviews

608 W Vine St   Kissimmee, FL 34741
(In Front of Pizza City)

(407) 343-8097

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 343-8097

608 W Vine St
Kissimmee, FL 34741
(In Front of Pizza City)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KEARSTON W. 
Rating:
5.0

Customer did not leave a comment.

SILVIA G. 
Rating:
5.0

Customer did not leave a comment.

Amine K. 
Rating:
5.0

Customer did not leave a comment.

VIRGEN D. 
Rating:
5.0

Very friendly

ESTRELLA G. 
Rating:
5.0

Very kind people.

VERONICA P. 
Rating:
5.0

You need to improve your Internet service for returning vehicles, could not return it correctly had to just put the key in the door take some pictures and move on. Try to do the chat system in your system and nobody was responding. Was on hold and 800 number way too long finally gave up and just put the key in the secure door and left it. Call or email me if you really want to improve your system.. thanks

MARK L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

The truck we had decided it was not going to start … artery problems …after 30 minutes of trying to connect with someone at the rental location and going on line with my cell to no avail a mercifully soul that saw us gave us a hand to get it started ….thank you sir because no one at Uhaul even picked up a phone to answer me .

MERCEDES C. 
Rating:
5.0

Customer did not leave a comment.

GEOVANNI P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
1.0

Was lied to about a discount. Will never use uhual again.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Los muchachos muy amables,la reservación a la hora indicada le felicito

MIGUEL C. 
Rating:
5.0

They did great . I was in and out very quickly. They are very nice .

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Janet amd her husband were fantastic individuals they were professional and so kind. The office was impeccable the van that we rented was so clean and ready to go! I will recommend everyone that I know!!!

Orlando M. 
Rating:
5.0

Great, the managers are amazing I forgot the gentlemen names but , thanks Janette you guy's are amazing.

PATRICIA M. 
Rating:
3.0

Returned rental truck with same level of fuel as received at pick up and was billed for fuel. Gauge read in the middle of 3/4 and 7/8 but, indicated at 7/8 at pick up and 3/4 at drop off. Subjective determination by the staff, not actually what it was. Only put 9 miles on the truck, cost an extra 14 dollars.

James T. 
Rating:
5.0

Customer did not leave a comment.

TAMMY S. 
Rating:
5.0

Everything was wonderful especially the woman that took care of me

ALPHONSO C. 
Rating:
5.0

Thanks Janette and Jose. Great Team.

BERNARD S. 
Rating:
5.0

Customer did not leave a comment.

GEORGINA A. 
Rating:
3.0

Customer did not leave a comment.

DIANA C. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL E. 
Rating:
5.0

Customer did not leave a comment.

Neomi S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Amazing customer service ever!! Thanks to Janette and Jose

SANTOS G. 
Rating:
5.0

Been using this location for awhile now, am 100% satisfied with their services.

MARIA R. 
Rating:
1.0

Female Manager has a bad attitude. Would go to a different location if you're looking to rent uhauls

Edgardo A. 
Rating:
5.0

Customer did not leave a comment.

DEREK T. 
Rating:
5.0

The staff was very professional and friendly. They are a asset to the company. I will do more business at this location, and i definitely referred peoples to this location.

HECTOR C. 
Rating:
5.0

Very Good

VICTORIA F. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

The woman in the front with yellow hair I forgot her name she's the best and help me a lot with the process. Thanks you

ivan T. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
1.0

Clerk was extremely rude.

NORBERTO R. 
Rating:
5.0

Customer did not leave a comment.

Alexandre M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA D. 
Rating:
5.0

Customer did not leave a comment.

Caesar M. 
Rating:
5.0

Great services. Thanks Janette and Jose.

EDWIN P. 
Rating:
5.0

rented trailer for 5 hours it was installed for me and it worked out fine. i would rent again in the future .

MARIO R. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

SUSAN N. 
Rating:
5.0

The staff at the location were great. The trailer I was renting was not returned but the staff found me on not too far from them, thank you

Robert M. 
Rating:
4.0

Customer did not leave a comment.

ernest A. 
Rating:
5.0

Staff was very helpful and friendly. Pick up and drop off was very simple.

ROGER KEVIN H. 
Rating:
5.0

Great experience. Thanks Janette and Jose

RONALD F. 
Rating:
5.0

Make a parking space for people who need to pick up a Uhaul but cant find someone to drop them off. Other than that, the staff were OUTSTANDING!!! Love the caring, follow through, and extra attention to detail they give. Had a lovely, pleasant conversation with the gal at the front desk. She has a mind full of wonderful ideas to help make my day easier. WAY ABOVE JOB DESCRIPTION!! Fantastic staff!

DARLA J. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Great services!!!

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN G. 
Rating:
5.0

Customer did not leave a comment.

DONTARRIOUS R. 
Rating:
5.0

Customer did not leave a comment.

SERGIO F. 
Rating:
5.0

Super awesome and friendly.

Nedymel B. 
Rating:
5.0

Great Client Services

EDGARDO G. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Great service!!!

Ameeri A. 
Rating:
5.0

Customer did not leave a comment.

anaid C. 
Rating:
3.0

Be at the location! If the location say's it's open on a Sunday from a certain time to a certain time be there and open from those times

CHRISTOPHER G. 
Rating:
5.0

in truth my first experience and I filled the gas tank and they informed me that there was none. nothing to do ! but if I lower it less than what was established it will cost me more! I think there is no balance

JUAN CARLOS G. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Thank you janette & jose for the excellent service and for taking care of our needs.

NELSON T. 
Rating:
5.0

I had a great experience.They were very helpful. thank you.

keeneth G. 
Rating:
5.0

Customer did not leave a comment.

MANUEL D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

Antoinette L. 
Rating:
5.0

Thank you to the store manager who stayed open to help us with our payment method.

Gabriel R. 
Rating:
5.0

Janette and jose are the best team ever keep the Great Works . Thank you very much.

SANDIS C. 
Rating:
5.0

The customer service from the man and wife team that worked Saturday was amazing as always!!!

John G. 
Rating:
5.0

There is one only thing...UHaul should use an answering service because your team stays pretty busy and knowing customer's can leave messages is important.

MICHAEL B. 
Rating:
5.0

AmAzing service from both office staff!!!! I love this location and the wife husband team is always helpful and professional!!! Thank you John Kevin griner

John G. 
Rating:
2.0

Charge mt checking account for detail and it was already dirty when picked up i expect that 56.13 to be credited to my account, most unprofessional people I have ever met.

John S. 
Rating:
5.0

Customer did not leave a comment.

Terray P. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Janette was Great very kind profession Great asset to U-Haul representation...

Mark L. 
Rating:
4.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

Ok

guido I. 
Rating:
5.0

Outstanding service i will definitely recommend this location 100%.

LOURDES S. 
Rating:
5.0

Everything was great especially Janette. She was very friendly and helpful with getting us on the road quickly.Very good at her job!

ROBIN W. 
Rating:
1.0

When we went to pickup truck she said that there was no truck. Lied we saw 2 large truck in a different location in the back parked and one on the side park out side fence. We had no where to leave our car until truck was return. Truck was return before 24 hours. And we have picture it was clean. Don't go there. Not good customer service. If there is a problem with parking U-haul should let there customer know.

ANNETTE H. 
Rating:
4.0

Customer did not leave a comment.

Winston F. 
Rating:
5.0

The manager was very helpful. She explained how to operate the gate and answered any additional questions i had. I would definitely recommend this location.

Maritza T. 
Rating:
1.0

Reserved van using debit card online. When I came to get the van I ordered I was told rudely I couldn't rent van but must rent a truck, at a higher rate because I had a debit card. The same card I used at Uhaul before. Next rental will be Penske. THANKS

TALMADGE R. 
Rating:
5.0

This location is the best I have used and will continue using them. Very helpful. Just great customer service

JOSEPH D. 
Rating:
5.0

All was great..staff efficient very courteous.

HECTOR R. 
Rating:
5.0

The front desk lady was great!

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Eusebio M. 
Rating:
3.0

Customer did not leave a comment.

Jess C. 
Rating:
1.0

They forgot to leave the key in the lock box. Pickup was at 7 am. By phone. After many phone calls and online help, they managed to wake them up and they passed the key after 40 minutes. Exited the app in order to call the number provided. So the App marked the truck as picked up before I check the milage and fuel and condition. Really bad starter and 40 minutes delay. When I returned the truck, tried to talk to the staff, no one available. Many customers waiting. Dropped the key, left a message and asked them to call me. Nobody did. Location's customer service level bad.

Marwan S. 
Rating:
5.0

Thank you great customer service recommend

RIAD E. 
Rating:
3.0

Location listed on my rental was not the same as pickup location resulting in an additional hour time commute due to traffic / location from me. I would not have chose this location had I known. Would expect a refund at this point due to inconvenience, tolls, and fuel costs.

Ronald M. 
Rating:
5.0

Awesome

roberto P. 
No reviews have been submitted for this location.

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