No commentJohn S.
Customer Reviews for Peru Liquor Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.NEIL D.
Furniture pads were missing that I paid for, truck was not swept out.Chris M.
Customer did not leave a comment.William P.
It was extremely convenient and hassle free to rent and return the U-Haul. The staff was friendly and helpful.jenifer S.
Good customer servicecolon R.
Keep the damn reservation at it wasPatrick M.
Customer did not leave a comment.ANDRE S.
It was quick and easy !!! Thank you for making it easy !Debbralee K.
1. When a reservation is made over a month in advance, the vehicle should be made available at the agreed-upon pick-up spot, not 30 miles away. Should be compensated for this MAJOR inconvenience. I had to delay loading by almost 2 hours because of this. 2. The vehicle should be clean. I found it with huge lumps of caked-on, dried mud/manure. No attempts at cleaning were made. It made the cab smell disgusting. I had to spend my own time scrubbing it out before I could drive. 3. The tire monitor light was on, meaning that I'd have no way to know if one of my tires was at risk of a flat. These are basic things that should be taken care of. 4. The app and website are both terrible. The app doesn't even have a link to the live chat or other customer service number. The website is slow and often faulty when uploading photos regardless of how good my phone's service was. The link to add a driver did not work.Natalie L.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Neal G.
Had some confusion regarding type of equipment and the pick up method. It wasn't communicated to me that 24/7 was active but it was so I had to wait for the location to open. The lady that helped me at the location got it straightened out. She was a big helpTHOMAS M.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Elisa S.
Customer did not leave a comment.Jordan W.
Customer did not leave a comment.Susan R.
The only issue I have pertains to availability. When I booked, I confirmed pickup at 8am. The pickup point did not open until 9amâ€¦thus after making calls, I waited for 1 hour.Mark B.
Was not happy about having to go so ridiculously far out of my way to pick up equipment that I reserved a month in advance. The clerk was pleasant, but had no knowledge about the equipment.Audrey C.
The cargo area was very clean, but the cab area was sticky all over the sides & front of the seats; adjusting them was just gross. Was also very upset about the distance I had to travel to pick up the equipment; 1 1/2 hrs from where needed.Audrey C.
I had to drive 29 miles to get a truck because the local, one mile away didn't have one. My reservation was more than a week in advance. I was told o I would be able to return it local, on the day of pickup I was told I had to take it back to the pickup site. I was charged mileage both ways. The truck was dirty. A pop bottle was rolling around under my feet. We were told by traffic we had to pick it up earlier than our reservation because the program was not working. Another inconvenience.Sharno S.
Get ready to work with the company and have the opportunity to drive together for you traveling destination. Great servicesHINOEL R.
Customer did not leave a comment.Brandon P.
Customer did not leave a comment.PEGGY M.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.JENNIFER D.
Customer did not leave a comment.ketan P.
Customer did not leave a comment.Tina B.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.Tim O.
I loved how they hooked up the trailer for me--excellent customer service!!Cynthia R.
Customer did not leave a comment.JULIO L.
I thought this location was excellentBrandon P.
There were lights on the dashboard that the people obviously knew about but still rented it out.Alison H.
Uninformed, inexperienced personnel. Took step by step direction by phone. Information was complete & correct upon our arrival but agent deleted & put in all again. Time consuming & pick up unnecessarily lengthy. Contract time indicated was business opening time not actual completed pick up time. Verbal & written info did not match (amount of gas In tank, drop off time)Judith W.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.Alexandra H.
Customer did not leave a comment.scott N.
This appeared to be their first transaction as they didn't even know how to turn the printer on. Other than taking a little extra time it was all fine.Roy P.
In your 26 ft truck there was nowhere to tie any thing down to keep it from shifting need to put some in them other than that we loved itSUSAN S.
I was disappointed that there was a uhaul rental within a mile of my home and I had to drive 20 miles to pick up the rental as none were available at the closest location. They did allow for extra miles, but it was inconvenient and took a great deal of time.DEBORAH P.