train the employees on how to use the system. I was thirty minutes late because no one one how to do anything behind the counter. they had to get on the phone and ask someone how to click buttons on a screen, embarrassing. there was also a $14 charge added i never agreed to. I walked in and said I have a u-haul reservation and they said â€œ oh no, that's not goodâ€ to me!!JAREDROBERT K.
Customer Reviews for Phillips Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TIMOTHYDORN D.
Great folks.THOMASE B.
Drop off was convenient. Personnel were quick to check in the truck, and I was finished with a easy move to NY.Charles M.
Phillips is NOT A DROP OFF SITE!!!!!!!!! we were very lucky to find two very helpful and kind employees(not uhaul employees) that were able to get us to a drop off location. We had completed the drop off process and then found there was no place to drop the key,BECAUSE THIS WAS NOT AN OFFICAL DROP OFF LOCATION!!!!!! When we found the proper place Ace Robinson Hardware those people were very nice and helpful. You as uhaul are very lucky to have them do your work. The gentlemen at Phillips say this happens all the time, and you have not repair the problem even though it has been brought to your attention many times.Alfred H.