Pilgrim Storage Center
(U-Haul Neighborhood Dealer)

702 reviews

10466 Airline Hwy   Baton Rouge, LA 70816

(225) 751-7357

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Contact Us

(225) 751-7357

10466 Airline Hwy
Baton Rouge, LA 70816

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Keyosha H. 
Rating:
5.0

A great place to store your furniture staff was friendly helpful and homely.

ROLAND P.  |  Overall Experience 
Rating:
5.0

None

CHERYL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Prairievile P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Shaniqua H. 
Rating:
5.0

Stacey was the most friendly manager I have ever known as a manager of a storage facility!!! She was very helpful from the time i rented the unit until i left ! I would recommend this place to everyone as long as i knew she was there!!!!

CONNIE J.  |  Overall Experience 
Rating:
5.0

Give Mrs.Broussard a raise. She was the most helpful attendant by far!!!

ronald O. 
Rating:
5.0

This was the best U-Haul service I have ever had.The young lady that help me she is the owner she was very polite professional and respectful.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Edwina T. 
Rating:
5.0

I was on a time limit where I had to be at a destination at certain time with my uhaul. The computer crashed & I had to wait to be able to get going. The lady that assisted me at the location on Airline and Cedarcrest was so professional and polite and I was finally able to get going on time and she never lost her cool! Great job, Christan!

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Allison G. 
Rating:
3.0

Customer did not leave a comment.

Francine G. 
Rating:
5.0

Customer did not leave a comment.

Sunghee Y. 
Rating:
5.0

Kindness and most professional staff. Easy reservations, helped assist and carry products. I will definitely refer the location to friends. Thank you for helping my move be less stressfull.

Robin G. 
Rating:
5.0

Nothing, y'all are the best!

vickie B. 
Rating:
5.0

N/A

MAURSSIA T. 
Rating:
5.0

Excellent service and vehicle. All good. No need to change anything.

ross S. 
Rating:
5.0

Drop off was fast and easy.

Edd L. 
Rating:
4.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Natalie G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Great customer service, everything as promised. Thank you!

Jeffery A. 
Rating:
5.0

Nice new van. It was clean and pleasure to drive.

William M. 
Rating:
5.0

I had a great experience at this location, it's definitely a location I would return to. Amazing staff!

Sandra B. 
Rating:
4.0

Customer did not leave a comment.

Doglas C. 
Rating:
5.0

Stacy was very friendly and quick to action when we dropped off the trailer. Great experience!

CLAYTON K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Y. 
Rating:
5.0

Customer did not leave a comment.

Wanda H. 
Rating:
4.0

Customer did not leave a comment.

Donn H. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
1.0

Customer did not leave a comment.

Javier G. 
Rating:
3.0

Refer to above comments. Poor experience overall

brandon G. 
Rating:
5.0

Customer did not leave a comment.

Jullius A. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Dedrick T. 
Rating:
5.0

Customer did not leave a comment.

william V. 
Rating:
5.0

The young land was a huge help getting me set up . Thank you

Eric Troy A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Everything was great!

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
5.0

Nothing, it's all good, top notch.

Gina P. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Everything was great except the trailer smelled like a dead animal. It's still smell that way when we dropped it off and luckily it did not affect our contents

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Kishore M. 
Rating:
5.0

Staci provided excellent service--having the truck available on her lot and then following up throughout the rental.

michael B. 
Rating:
5.0

Great friendly service!

Patrick T. 
Rating:
5.0

Always friendly, efficient service

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Bridgit B. 
Rating:
5.0

Not a thing

Stephen G. 
Rating:
4.0

Know the prices before you quote to your customer. I was told $0.69 per mile but was charged $0.79 per mile. I also had to go in a second time because nobody would return phone calls after the truck schedule was changed which, had I not gone in to take care of it, would have resulted in my paying more money and wasting over an hour of my time to pick up on the other side of town. The ladies there are very nice and did help once I pointed out the issues with U-haul changing the truck schedule.

Stephen H. 
Rating:
4.0

Very convenient and affordable. Great customer service

Marylyn M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Byron G. 
Rating:
5.0

The lady and her assistant were very kind, personable, warm and knowledgeable. Very professional and even gave me tips on storage - I do t need it now but they gave me tons of info for the future and even gave me great ideas. I'm in the contracting business so even if I don't need the storage right now, I will in the future and so will my subcontractors. Will definitely recommend this location on airline highway in Baton Rouge.

tom N. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

I see nothing more could be done to improve

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Muhammad I. 
Rating:
5.0

Customer did not leave a comment.

Caleb C. 
Rating:
5.0

Stacey at Pilgrim Storage and her staff always provide excellent service that goes above and beyond. I always rent from this location first.

VIET L. 
Rating:
1.0

Employees were unpleasant and had a attitude. Over all the professionalisms was lacking.

Peggy H. 
Rating:
5.0

Thank You for Doing All that You Do!!!

Mark L. 
Rating:
5.0

Extremely helpful and friendly, Very accommodating.

Michael C. 
Rating:
5.0

Nothing, the young lady was very friendly helpful professional polite and understanding. I look forwarded to seeing y'all again.

Erica T. 
Rating:
5.0

Everything was clean and nice the cashier that waited on me Friday and Saturday she was so nice and pleasant I got everything right thank you so much.

Rita W. 
Rating:
4.0

Customer did not leave a comment.

Byron E. 
Rating:
2.0

Customer did not leave a comment.

Denzel H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

The manager was accommodating and friendly. My move went down without a hitch. Kudos!

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

This was a high price trip to get a 6x12 trailer rented from UHAUL!!!!!! the survey questions I answered was from the last location .The first location should be shut down

Able H. 
Rating:
5.0

Customer did not leave a comment.

Theresa N. 
Rating:
4.0

N/A

Janice H. 
Rating:
5.0

Customer did not leave a comment.

McCauley O B. 
Rating:
5.0

Friendly service. Informative and timely.

HORACE G. 
Rating:
5.0

This has been my easiest transaction with haul to date. Fabulous customer service and incredibly fast process.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
1.0

Customer did not leave a comment.

STEPHENIE O. 
Rating:
1.0

Customer did not leave a comment.

STEPHENIE O. 
Rating:
3.0

i returned the vehicle at the same gas level it was at when I left and I was told that I had to go and put gas in it because it was below the require level I would hope that in the future that the gas level is checked before it is rented out so your employees wont be asking the customer to put more gas in it than was in it when it was rented

Albert G. 
Rating:
5.0

Customer did not leave a comment.

Danielle T. 
Rating:
5.0

Customer did not leave a comment.

iesha W. 
Rating:
4.0

24hrs drop off

BETH T. 
Rating:
5.0

Easy in and out. I was not given a printed reciept but I had the electronic version.

David P. 
Rating:
5.0

Customer did not leave a comment.

Janice K. 
Rating:
5.0

Customer did not leave a comment.

SHERRI I. 
Rating:
5.0

Everything went so smoothly Very happy customer

Veronica S. 
Rating:
5.0

Everything was great, Stacey is Amazing !!

JOYCE J. 
Rating:
3.0

I passed up the location due to NO U-Haul sign. I had to do a U-turn in city traffic while towing a car. It was very stressful.

Laurie W. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
3.0

Clean the trucks out before lending them to customers. There were ashes everywhere, wet peanuts, and it smelled like vomit. I had to keep the windows down and use an air freshener my entire trip.

Blake T. 
Rating:
5.0

Customer did not leave a comment.

Tequila G. 
Rating:
5.0

Erica was so terrific! She made my experience the best I've ever had with a uhaul rental!

Michele D. 
Rating:
5.0

Erica gave me the best service imaginable. I think she needs a raise and recognition for her talents with people.

Michele D. 
Rating:
3.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Wayne T. 
Rating:
5.0

I did not have problems and I would recommend to family and friends.

SARAH M.  |  Overall Experience 
Rating:
5.0

No comments

ELENORA C.  |  Overall Experience 
Rating:
5.0

Wonderful experience at this storage unit. Thanks for all the years.

DEBRA H.  |  Overall Experience 
No reviews have been submitted for this location.

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