We were moving and it stated to downpour. The truck began leaking all over the ceiling into the truck and all over our stuff. We had things soaked and damaged and were standing in water in our unit. We had a tight deadline of moving that day and lost 2 hours going back to the place to get a new truck. Then upon return we had to pay for the faulty truck and pay to rent a new one. I believe I should be compensated for this and not have to pay. It is a disgrace that UHaul did not do anything for us other than make us pay for a new truck.
Lex H
Customer Reviews for Piney Grove Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great, thx!
Bryan MReturning the truck was easy and smooth , they asked how everything went and if any issues there were none
Daniel BThe location and staff at the location were wonderful. The U-Haul app experience and digital check in were awful. This has nothing to do with the location itself, but be prepared to spend 20 minutes with a glitchy app that requires you to submit the same form over and over.
Mara HBe more up front on your billing. The unite was filled with gas until pump shut off .Then be charged 15.00 dollars more though the tank read over fill.I will not use your services again.To pad the bill
JOHN HJust had an issue with another client that oppened my truck before I conclude the return process. He was pissed with me, I don't know why.
Marcio ZBe sure when u talk to person scheduling your truck to get the right size you requested. Other than that, everything was great!
Sherry UGo back to requiring full tanks of gas. I don’t want to pick up a truck with a half tank of gas and then it’s my first task rather than getting started with my move
Nicholas NEverything was great. Staff was easy-going and efficient! Thanks!
Travis BThe gentleman who helped me out was very helpful and informative. Great rental experience!
steve dThis was entirely too expensive. It went from a $40 something estimate to $100 something final cost. We used the truck for less than 2 hours and drove 22 miles. Ridiculous.
Diana JNice guy. Very straightforward.
Todd LGive a quick info how to find and start the truck
Bhairav DDon’t change locations on someone’s reservation for no reason. Had to call and speak with two people because all of the sudden night before drop off we got text that location changed to 4.5 hours away in another state
David KGood as far as rental trucks go.
Joshua LNothing. Excellent!
John MLine took awhile to get our truck
Chris BSee my review above. No Uhaul rental place is above average for anything. This place was in a mini mart. Could barely understand the guy. But he was nice.
Brad MVehicle had no wipers or running lights.
Josh VHe discriminated against me and my husband we made reservations for a U-Haul and was waiting for the time we were supposed to pick up. Then he told my sister she shouldn’t be parking in handicap mind you she had a handicap sticker and suffers from epilepsy and to make matters worse he’s a minority just like me. He accused us of doing drugs and all we were doing was waiting for the approval of the U-Haul and waiting for the time we can pick up. I will be reaching out to my attorney in regards to this.
Brandi EThe Cabin could have been better sealed. While it was raining, water seeped into the driver's cabin and soaked us. Luckily it was pretty hot so it was pretty refreshing but if it were cold it could’ve have a different story and probably a very negative feedback.
Omri LThe people I dealt with at the rental location, were helpful and did their jobs as expected. The deal went as expected. However, your information systems FAILED. As a software engineer, I am insulted. I have not yet been emailed a copy of my transaction receipt, which I was promised. The link that was provided, supposedely to receive a copy of my receipt, was a dead end link. I was not provided a copy of my receipt as promised. I gave the AVERAGE rating only because the humans involved did their jobs. The AI software system that powers your web site, on the other hand, IS AN ABSOLUTE EPIC FAIL . As software developers, you should be ashamed. I want my receipt.
earl bListen to the phone conversation I had but the location that I dropped the truck off. Your app at a price of around $34 plus $1.09 a mile to pick up and drop off at the same location. The app also said I could pay like $139 and there was no mention of any mileage whatsoever on the app. When I asked the guy at the counter, he said that’s because the mileage is already built into the price and that’s the reason it was $100 more. Now I’m getting a charge for $27 for miles I wasn’t even told about and I’m getting the runaround and the owner is on me to fill out a bunch of reports and call around to get it corrected when the air is on your side. Please take a look at my rental history. I’m pretty much done with U-Haul at this point if this is how you’re gonna treat your customers.
Darin FWas given a scrap piece of paper with license plates written on it. I had to find the truck and trailer, connect it myself, then load my vehicle myself. Given a link to a video how to do everything. Would have taken less than ten minutes to ensure I did everything correctly. What ever happened to customer service?
RICHARD YN/A
JAMES TVery efficient drop off
Ramiro FBy all means.......... don't go here. The store worker was unfriendly and unpleasant....he was smoking a cigarette in the store and it made the place stink. My wife and I picked up the small trailer and conneced it to our SUV bc UHaul has a policy not to connect the trailers due to liability. The original paperwork agreement was for me to pick up on Wednesday and then return on Sunday 4 days later. We were able to get our hauling done early and returned the small trailer Saturday night at 9:05 pm. we took a picture of the trailer returned to the orignial position on the premisis at 9:05. A few days later a charge for the tailer appeared on my card for $155.72 which represents 5 days of rental when we only had 4. This store simply wanted to charge me an extra day (unauthorized by me) and hoped I would not notice or complain....then I went to the place and inquired, the worker there said he could do nothing (convieniently) and would tell the manager and have him call me...... Never got a call after 7 days. Then I went back and the guy there (maybe the manager?) said he could do nothing and I had to call Uhaul for reimbursement. Pretty easy for the store to simply overcharge knowing they can tell the customer they have no power to fix it. He gave me the number without an apology or acknowledgement and quickly turned to another customer to ignor me. I called uhaul and speak with a lady who said she would reimburse for 1 day.......... three days later I see that instead of a reimbursement, I was charged an EXTRA $20. Simply an awful experience all the way around.
MARK PProcessed the return very quickly and got mine final receipt emailed to me within the hour of the return.
Christopher AThe location has charged me for 2 days and 12 hours for the rental that I picked up on Saturday and returned on Sunday
JERRY GThe gentleman behind the counter was also very pleasant to deal with quick and simple!
SAIM ANothing everything went very smoothly. The gentleman who helped me was nice and professional. Couldn't have gone any better
CARL WCharged extra with out telling me
SAYED AWe rented a truck from this location and were given the vehicle with the gas tank below half. We returned the truck with the exact same fuel level, yet we were still charged an extra $55, which they claimed was a “penalty.” This is not accurate or fair, since we returned the truck in the same condition it was given to us. Fuel charges should be based on actual usage, not arbitrary penalties. This experience was disappointing and felt dishonest. I hope management reviews their fuel policy and treats future customers more fairly.
GETANEH DOne of the tires on my trailer was almost flat and the running lights did not work.
ANDREW AI was a couple minutes late with the return and the guy said he wouldn't charge me for a third day and he did anyways. Also rounded my mileage up from 279 to 300?? Seems kind of scammy the person running it.
WAYNE SI filled up the gas to where it was when I picked up the truck and they still charged me for gas. I called to discuss with them and left a voicemail and they never returned my call.
Gary DGreat service happy customer
ERICK Tbreak down of fees in a better manner
Paula BGreat drop off location
JACK JHappy customer thank you.
Erick TGas was 1/2 tank, back of van was gross. previous renter hauled mulch so it was dirty and smelled terrible. I spent an hour sweeping and spraying lysol. As for the location, it is in a great proximity to my home, but they don't communicate well on charges.
THOMAS EThank You
Rosemarie G