I want to be clear about the clean and well maintained question. The truck was clean. But the truck is very old. My move was a short one, and it turned out to not be an issue, but I wouldn't trip it further than across town. I heard transmission grinding at certain speeds, and engine load. This is no reflection on Pinnacle Storage, but U-Haul should consider retiring this truck.
David L
Customer Reviews for Pinnacle Storage of Powdersville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had an enclosed trailer reserved u haul didn't let me know this location didn't have one available and moved my reservation to a location an hour and a half out of our way. I talked with the ladies at Pinnacle and they went above and beyond to get us a trailer in time. A BIG thank you!
Brad cTook forever to check in, the “mattress bags” that pinnacle sold me (3) cost 39.00 and all 3 ripped thinnest plastic ever completely useless.
Melissa SEverything was fine I returned a little late tho and would like help or being worked with to pay what is owed still
Alexandra SEverything was excellent !
Janet HGreat customer service provided by Lori Rowe, of Pinnacle Storage. B.
Brad GExcellent customer service friendly service in and out in minutes.
Jeanne BNot the facilities issue, but I had to wait for them to open because the app kept freezing.
AARON PGreat service.
KIM PThe ladies that run the office were very nice and extremely helpful , especially with our time dilemma !
TaMikia KThe software again would not display the QR code required for the truck to be returned. It kept erroring out. Lori was extremely helpful and pleasant to work with. I had gone to the closest U-Haul location, and they were unable to accommodate me. I was so glad I went to Pinnacle and Lori is the best. She is extremely kind!!!!
Laura J