Pam was very helpful. Took hardly any time to check truck back in.Jerry B.
Customer Reviews for Piratetown Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JACQUELINE R.
By the time I had dropped the trailer they had everything closed out and printed.Lenox B.
Customer did not leave a comment.TYLER W.
Customer did not leave a comment.Mark M.
The cargo trailer I was given was very old and should not be in use. This is the 3rd time I have rented a cargo trailer and was the worst experience I've had. I informed the return location that the trailer should no longer be in use.WENDI J.
Very nice lady will definitely be backNICOLE J.
Customer did not leave a comment.WENDY H.
This business was difficult to reach by phone the day prior but were in the office and very friendly (& efficient) when I returned the truck the following morning.Sandra R.
Customer did not leave a comment.ROBERT L.
Pam was the best and helped us up and above! Thank you Pam!Tom F.
Customer did not leave a comment.Brenda W.
Here's a tip. If the trailer (12x6) is so heavy that it takes three of us to lift it and set on the ball hitch, it should have a built-in JACK!Jeffrey Y.
Customer did not leave a comment.EDWARD P.
Customer did not leave a comment.PAUL V.
You are doing an awesome job now. It could probably help if they could have a few extra in for placesdanny N.
The lady who registered me was superb. Her name is Pam and I hope she would receive recognition and perhaps a bonus for the excellent job she has done. She was so helpful and kind. GaryGary C.
The Lady at Stanton Ky was great, but yoir not cherry picking parts of my experience. I ordered a truck weeks ahead of time to be picked up 5 minutes from my house. You sent me an email of the address you were sending me 25 miles farther away but never attached anything to the email. I didn't trust Uhaul so the first vendor had no idea. The second vendor in Salyersville was left holding our contempt. We contacted the 1-800- to talk with Michelle but ended with an assistant named Ashley. This person was a joke. People probably haven't told you before but since her supervisor wasn't there on the 11th, she replied how she wanted. My wife asked her questions on why we were not contacted early enough?, where was our truck?, etc. I assume it was too much for Ashley's simple mind because she went into some act of saying on the phone, â€œquit yelling at me, quit yelling at meâ€. â€œIm not arguing with you all morningâ€œ, she said, â€œit was our mistake since WE went on line and changed our pickup locationâ€. What a LIAR. She got caught in a lie and went hysterical. What moron wants to change from original pickup point 5 minutes away to 20 miles farther and then 80 miles farther at Stanton, Ky from Paintsville, Ky. This Ashley must have been putting on a performance for someone in the same room so as to make it look like it she was defending herself or it was not her job to provide answers which is typical with the product we are turning out as employees. I assume her performance was good enough and after a last â€œquit yelling at meâ€ and â€œI don't have time to sit here listening to you argue at me all morningâ€ she hung up on my wife. Not one question answered or one alternative to YOUR problem other than clarifying Uhaul is still inept. You extended the rental for a woman in Salyersville that screwed up my rental. Your employee ASHLEY, it's unexplainable the response from her. She didn't ha e the skill to locate a replacement truck. My wife called 6 other locations to find a truck. That should ha e been Uhaul. I was notified by text three minutes before my pickup time that our truck was not there. That's idiotic! All the while this BS is going on and I have 5 workers standing in my driveway at home being paid to sit on their backside. I followed through and wouldn't have known you screwed me but I went by the Staffordsville office and saw the truck wasn't there the day before but I was assured it would be there by that location. In closing, I will never use Uhaul again and I've already turned down the storage unit at the Uhaul facility on Colonial Ave in Fort Myers, Florida and purchased a storage unit at ExtraSpaceStorage today on Winkler Ave. Never again Uhaul!Rickey C.
Customer service excellent!William H.
The people were very helpfulDave G.
I was to pick up the uhaul in Means Ky and had to drive to Stanton Ky. The most gracious people at uhaul gave me a whopping 15 miles. That did not compensate me for the extra miles or TIME I had to invest. I would ;have thought I would have been given a credit or reduction of payment. Considering I had to drive 30 extra miles just to complete the Uhaul promiseJerry W.
Customer did not leave a comment.Bill M.
Customer did not leave a comment.April B.
Customer did not leave a comment.Everett T.
Very nice customer service. No problems at all.Tollie B.
Customer did not leave a comment.Courtney A.
When we arrived, they had rented our equipment to someone else. Then we had to go to Stanton KY to rent the Toe Dolly. The lady at this location was unable to assist us with hook up and due to the time delays, she actually closed and left us "high and dry". We called UHaul and a nice gentleman walked us through the hook up. This was not nice and stressful.Diana R.
Customer did not leave a comment.Tina H.
Customer did not leave a comment.Ethan S.
Hire people who can clean the trucks and won't overcharge people. I was charged 94$ initially and ended up being charged over 200$ that's crazy and took from my family's meals for the week. I guess we should be thankful for ramen noodles. Yay for moving for us, right?TYLER F.
Make sure the lights all work correctly, Have a pic of the wire connection so you don't have to drive it with no tail/brake/signal lights to the auto store, because the place that rents doesn't have any of the new style adaptersSherman R.
at the drop off site, there was only 1 person working and she didn't handle trailer rentals usually, this was a place of many business. The woman did help us as much as she could and called another person. All turned out goodKenneth K.
There was no one that would help me unload the trailer. The manager said her husband and a young boy who were mowing and trimming would help me. A random man in a red truck pulled up and the man on the mower and he sat and talked as I waited for 15 minutes for them to help me drop the trailer after the man in the red truck told me he would do it in a few minutes. After sitting 15 minutes I went to ask if they would please come help me get the trailer off, I had already unhooked it and only needed someone to go me lift it off. The man in the red truck told me he was on his dinner break and only volunteered to help. I said I would appreciate it if he could come and do it. Ow because I had other things I needed to go do. His reply was that if I was going to have an attitude he wouldn't help me at all. I dont think that asking foe help a second time after being told I would be taken care constitutes having an attitude, but I sure did after his remark! I asked where I could find the owner and he said he didn't even know I was there. I told him that he did know I was there because when I went to do the paperwork I left my truck hooked to the trailer and he called the lady manager at the office while I was sitting there. I went next door to the equipment place and asked if the owner was there. His reply was that they didn't have anything to do with Uhaul but he would gladly come help because the people than run it are rude, not helpful, and hateful. Boy was he right!!. When I have to rent another Uhaul to carry my motorcycles home after my extended vacation...I will go to Clay City!!!!! Absolutely unacceptable treatment of a customer.ROBERT M.
Easy, quick process!!heather S.
Great customer service and very friendly staff.JIM F.
Customer did not leave a comment.Jose Romeo V.
Customer did not leave a comment.Laura W.
Customer did not leave a comment.Charlotte E.
Customer did not leave a comment.Dustin M.
I live in Irvine ky and had to drive to another county to get the truck.It would saved alot of time if the truck had been in Irvine.LINDA C.
It was difficult to get in contact with the personnel.Neil K.
The operators were very friendly just what I needed after our online reservation mishap. I would highly recommend this site for U-Haul services.John W.
Customer did not leave a comment.JIM A.
There was a little bit of mix up that my reservation should of been for just Sunday. I was asked to pick up the truck Saturday and return it Sunday afternoon since the location would be closed. Pam was very sweet and helped fixed everything and even came in later Sunday to check the truck back in.Theresa K.
had to drive from rental office to trailer location. No one was there to assist in "hooking up". Or answer a question if I had one. Really I could have driven off with anything on the lot and no one would have known.larry B.
Customer did not leave a comment.eddie W.
A dollyJENNIFER G.
Customer did not leave a comment.Jay M.
There was over 12 inches of snow and the parking lot was not cleared! We were about to drop the trailer but needed the assistance of a passerby with 4 wheel drive to get our truck out of the parking lot! The people we talked with were rude and not helpful at all!WS M.
There was a lady at the office and I do not think she could help me un-load the u-Hual. I am disabled and could have really used some help. Thanks and God bless.EDWARD K.
Nothing the service was great and the uhaul wAs very maintainedDEBRA M.
Customer did not leave a comment.ROBIN W.
The only complaint I have is that I originally was scheduled for pickup in Irvine which is about 20 miles in the other direction from Stanton. I had to change my pickup date so Stanton was the spot I had to go to. When I asked if I could at least drop the truck off in Irvine I was told no that wasn't possible. So basically I had an additional $40 added to my costs. I gave a weeks notice about the pickup date and really thought you guys could have worked it to have a truck in Irvine.WILLIAM D.
Customer did not leave a comment.Joyce H.
The address is incorrect, the drop off location is different than the office which is the listed address which isn't actually at that location on the map. I wasted $40 in gas figuring this out in the middle of the night. Upon calling customer service I was pretty much told to get over it and that nothing could be done to rectify this situation. As a repeat customer this is VERY upsetting.CARMEL N.
Customer did not leave a comment.DAVID E.
All good.James A.
It appeared that there was a lot of miles on a couple of the tires. It was about 50 miles from the point where I wanted to rent it from and did not find out I had to drive that 50 miles until the day before.JIM N.
Did not like that I brought tow dollie to this location, then when I rerent dollie to go back I have to pay more monies? Why is this? Same dollie going back to same state? Why did I have to pay more?MARK W.
Customer did not leave a comment.MARK W.
Equipment was ready when we arrived and in good order. The people we dealt with were very friendly.Dwayne K.
The people at this store were not accommodating at all. We had to travel an hour and a half to pick it up, and when we got there they did not seem to know what they were doing. They couldn't even work a fax machine to get the contract to who it needed to be. They were rude to us when we were trying to figure out when we could get there and pick it up. The woman rudely explained that she had another job and we couldn't pick it up until after 8:00 p.m. We had to speak with several people at the corporate level to get things straightened out. The size we requested wasn't available anywhere within a couple hours drive. They did allow us to have one size bigger at no charge, but they didn't have all the furniture pads that we ordered. Sent us with 7 instead of 12. We were already frustrated with having to go so far out of our way (with last minute notice, at that) and their attitudes were no help whatsoever. We weren't notified until Friday (I placed the reservation on Monday for a Saturday pickup) that we would have to go somewhere else so far away to pick up the truck and they didn't even have the right size there! Rude, unacceptable business.WHITNEY B.
Customer did not leave a comment.NANCY H.
The guy named Mindle at this location was VERY rude and hard to work with. The whole time I was on the phone with him, a female in the back was telling him to be nice and professional. He did NOT listen. I will never rent from this location again. Out of all of the times I have rented from Uhaul, I have had only one good experience and that was the location on New Circle Road in Lexington, KY.SHEILA S.
The entire experience was ridiculous. When I arrived they didn't even know that I was coming even though I reserved the uhaul online. Then they had to call someone to come in to look it up so that we could rent the uhaul. The entire pick-up took almost an hour and we were the only people there. During the check-out, she pushed us to the side several times to answer the phone, make a phone call or speak to a family member that came in. Crazy! The same happened when we dropped it off. Someone had to be called and we had to wait for them to get there to check the uhaul in. Not only that, I'm pretty sure it was the first time they had ever used a computer. The customer service was abismal.Sarah R.
Customer did not leave a comment.hank B.
Customer did not leave a comment.JOSEPH S.
They charged the entire amount on my credit card and I was told by uhaul that they would not charge more than the deposit. I called the regional manager they arevvery very rude and did not care!DEan A.
Customer did not leave a comment.Charissa B.
Customer did not leave a comment.donna C.
The place was closed and no one there to pick up uhual we were at this location 2 times and waited for 30 mins each time 1st time no one showed up 2 nd time after 30 mins some one was there.MARY B.
These people were very nice and accommodating. I will rent here in the future and would suggest this location to all.JUSTIN D.
Customer did not leave a comment.Sarah M.
Customer did not leave a comment.Duane H.
The lady was very,very nice and helpful! The truck was brand new and was very nice. I would highly recommend this U-Haul facility!christopher M.
WAY TO EXPENSIVE!Elmer R.
i have been over charged for the equipment , had to go somewhere other than where i reserved my truck , uhaul has made my moving experience the worst i have ever had . the company said they was going to issue me credits and never did .. i wil never use uhaul again the worst compamy out there , it's .impossible to get ahold of anyone that will help you . it seems to me all uhaul wants is ur money and doesn't care about their customerskelley T.
Customer did not leave a comment.DAVID K.
Lady was very nice and helpful!!!!CRYSTAL M.
was originally supposed to pick it up in hazard and ended up picking it up here. this was an hour and a half out of our way. then after we got there to pick up the uhaul it was a quart low on oil and had a flat tire and we had to wait until 5 p.m. from 10 a.m. and there was no since in that especially when i reserved the uhaul online. On this day we had 102 degree wether and had to wait and it was awful.Farron S.
First off I had to drive from Morehead Ky to Red River Gorge Ky to pick this truck up. It was missing a mirror and the cab and box of the truck was extremely dirty. The missing mirror made the truck very dangerous to drive. Upon returning the truck I was charged an 100 dollar cleaning fee which I will not pay. I think that is bullshit. I do not feel like I should have to clean up after some one else. There was mud in the cab and the ash tray was full of ash and ciggarette butts when I picked the truck up. The box of the truck was very dirty as well which I did clean upon returning the truck. I will not pay the 100 dollar cleaning fee and I will never use Uhaul again, and I recommend the same for everyone else.KEVIN L.
Customer did not leave a comment.TALMADGE K.
Customer did not leave a comment.JUSTIN W.
Customer did not leave a comment.PAT M.
Customer did not leave a comment.jose M.
When we went to pick up the truck, it was leaking a lot of oil. The oil filter was not tight when it was changed. We had to wait several hours for the problem to be fixed. That put our schedule way behind. Other than that everything was fine.Christy M.
Make sure that they are open when they are suppose to be...we was supose to pick up the u-haul at 10:00 am and they had a note on the dorr that they would not open that day till noon....then it took them 45 min to get there and we had to wait around there till they opened..so make sure they are open and ready when they are suppose to be open..CHARLOTTE D.
Dropped after hours.JOHN S.
Customer did not leave a comment.DANNY A.
Although the business hours are posted on the door, the place was closed and no one was available during business hours. We waited in the parking lot for quite awhile before they were contacted and arrived at the shop. This was very disheartening once we arrived from out of state to find no one available at our scheduled time. I must say they were extrememly nice people though.DIANA J.