First when I arrived to pick up the key was not located in the lick box, also the extra equipment was not in the truck and ready. When I dropped off I put 1/4 tank of gas extra, it was on 1/2 tank when I picked up and 3/4 tank when I dropped off. I knew there would be an extra charge because my estimated mileage was 30 miles off and this location charged me $123.00 for 30 miles that is supposed to be $1.49 per mile. It should have been an extra $44.70 not $123.00 extra. Probably won't be using uhaul in the future.
Malena M
Customer Reviews for Pit N Go 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only issue with the entire experience was that we originally booked a pickup location that would allow us to stay within the 145 allotted miles included with the rental. The location was changed by U-Haul at the last minute, and while the new location was a fine experience, its location caused us to go over the allotted miles by 15, resulting in an additional charge of $15 on the final invoice.
Mike MTrain help on U-Haul returns It was a convenience store!
JEFFREY W