Customer Reviews for Pit Stop Quick Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pit Stop Quick Lube

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Tim D. on

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greg h. on

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Eric B. on

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Amber B. on

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Nakiva B. on

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Lyndairene Z. on

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Zachery D. on

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Zachery D. on

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Ryan S. on

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This was our requested drop-off point. However, we were charged a mileage overage fee which I think is ridiculous, as the Menominee UHail is the closest one to us but we've moved to a very rural area where we don't live right in town. It was unfair to penalize us for not living closer to a UHaul drop-off point. We took no detours, we just went from my apartment in IL to our new home to the UHaul drop-off point.

Gary N. on

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kathleen b. on

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Interior of truck was a mess...duct tape on the drivers side merit, which didn’t keep it in place. The owner is rude!!!

ALAN R. on

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Scott L. on

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Very helpful . made everything quick and easy

CHRIS S. on

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JOANN W. on

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very easy to do with very customer friendly

Jim S. on

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Great customer service took the time to explain things to you and help you out when hooking up the trailer. Job well done and thank you for being Johnny on the spot when needed

Erika S. on

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Great customer service!

Paul T. on

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Jean S. on

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I have rented many trailers but this is the first one that had absolutely bald tires. If it were not for time constraints, I would have rejected it. I was rethinking that decision during a downpour as it was hydroplaning. It did not pull well over the Mac Bridge either with those tires. Also, the locking mechanism was messed up and got wedged where it could not be closed. I got a big flathead screwdriver and was able to move it after a lot of effort and a little worry about my face and fingers. This was the worst trailer I’ve ever rented out of the dozen I have used over the years.

joseph k. on

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Frederick c. on

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RICK T. on

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Shane M. on

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Jonathan K. on

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Stacy K. on

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RICHARD A. on

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Steven D. on

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computer software took forever. had to restart his internet 2 times

Wesley S. on

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WILLIAM C. on

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Brianna C. on

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Lewis P. on

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Richard F. on

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Owner was very helpful.

Catherine B. on

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SUSAN N. on

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The gentleman at the Pit Stop went above and beyond being helpful and got us in and out as fast as he could because of a big storm that was coming thru Wisconsin.

Jerrica L. on

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Nick H. on

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Such a great help in a difficult time.

BONNIE P. on

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George G. on

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VALERI P. on

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Excellent experience. Chris was professional and efficient. This was my 1st experience using a UHaul truck. I would definitely try here again, should I need to move again!

RACHEL W. on

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Brittany is an amazing person! I would reccomend everyone deal w her only. She turned my negative experience right around w her positivity!!

Norbert W. on

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Could use a parking lot that was not a sloppy muddy wet mess.

PHIL S. on

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Trailer looked old and well used. PHIL

Heather S. on

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KURT H. on

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Robert D. on

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dirk a. on

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Nothing at this time

Todd Z. on

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SHAW M. on

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shawn j. on

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I went to the Pit Stop Quick Lube/U-Haul the gentleman there helped on getting it all set up and the best way about doing it. Thanks again.

Dave G. on

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Very easy to work with!

MICHAEL B. on

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JEAN M. on

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BRIAN D. on

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Both places, pick up and drop off were friendly, courteous and helpful. The auto transport towed beautifully! The brakes however, were almost nonexistent and should be checked. Otherwise... No problem at all. Also, I really like the flip down fender.

Jane S. on

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Nothing I thought you went above board to help me out!! Thank you Jane Spitzer

Shawn B. on

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It was good

Robert B. on

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Nothing, Chris was very good and helpful getting me and your trailer on the road swiftly. Thanks, Bob Bialas

BRIAN K. on

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everything went well, chris was very good to work with, very friendly and courtious,

STEVE T. on

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Has always helped us get the trailer we need. I would definitely recommend U Haul and Pit Stop Quick Lube

PETE B. on

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Troy R. on

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Alfred M. on

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Jeffrey G. on

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CHRISTY M. on

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LUCINDA K. on

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Jeffrey P. on

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Charles S. on

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Jordon B. on

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Excellent service. Fast pick-up. Pre-pay and sign in option online made the process 10x faster than normal. No wait. Uhaul clean and nothing was broken. Size was perfect. Paid for the insurance but was not used so good news, especially good idea for Wisconsin in winter. Will recommend to others!

Tim H. on

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Customer service was outstanding!!

timothy b. on

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The most rude dealer I have ever encountered in my life!! This man was belligerent, unprofessional, disrespectful. I wouldn’t recommend the pit stop quick lube- U-Haul dealer to anybody!! I’ll never use U-Haul again. U-Haul should revoke his dealership due to his extreme misuse of customers!!!

Linda p. on

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Scott A. on

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PAT T. on

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Hans L. on

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Service was excellent. The only thing I was upset about was when I made my reservation with uhaul, I ask hopefully that I wouldn't have to drive a long distance to pick up my rental. When I received my location when and where to pick it up, it was a 1 hour commute one way, when there was a location only 10 minutes away.

cory a. on

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Very convienant location. It is a 24 hr. drop off and they were closed when i came by to drop off a trailer but I'm sure they are a good dealer. Nice, organized location.

lucy P. on

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This was our first stop on trying to locate a UHaul Truck. They had 4 or 5 pull trailers but no trucks. The man came out and asked if he could help but once we told him we wanted a truck, He quickly said can't help and went inside leaving us standing there. He could have said something like wait let me see where we can get one or when do you need it. NO, just turn around and left us standing there. We traveled to Marinette where you need to update your information on your webpage as it is wrong on where your Uhaul dealers are located. And Finally we find one in Peshtigo which had the truck we could use., only to have your company call me the day before that it was double booked!!! WHO DOES THAT!!!! This is Terrible. I don't care what deal you give a person this is totally unacceptable! Bad Business. Why would I even want to do business with you. To top it off this place I was dropping it off was closed when I got there. No one told me I had to have s copy of my paperwork to drop into the box! No one told me anything. I was so upset I didn't refill the tank. This is the worst company to work with. You need to get some serious customer service training in these places. And don't tell me well it is a rural area. That is total crap! No One should have been treated this way and I have told many people that asked about using your business, They might as well travel down to Green Bay Wis and go to any other hauling company. Very Disappointed in a national company that been around as long as you have been.

STACEY C. on

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They help load my car and showed me all the safety features.

Ted A. on

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Nice guy , he had what I wanted and I did what I needed to do so I'm happy thank you

BETTY B. on

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Timothy D. on

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STEVE T. on

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mark s. on

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Owner is a good man

Brian T. on

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Unfortunately, I requested a pick up in Crivitz, WI and was sent to Menominee Michigan which was 27.2 miles farther and I was then charged 21 miles over the allowed mileage. This is a U-Haul issue and not a Pit Stop issue. Pit Stop was courteous and managed well, although, my internet order did not come up correctly during check-out. U-Haul issue again. I have nothing against the Pit Stop, only U-Haul.

Victoria L. on

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Chris was great to work with. He was able to answer all my questions and was wonderful to work with.

John D. on

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JOE J. on

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This pickup site was not listed on the uhaul website. Thankfully it was located on the highway so we found it

Danielle B. on

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Was given a 15’ truck by this location. He did his very best to accommodate me when my 26’ reservation that I scheduled was unavailable due to non return at another location.

Tara G. on

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I was charged the 25 cleaning fee when I swept it out. I dont suggest going there. Not to mention he was rude when I arrived 10 minutes before 8

Rebekah V. on

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He was extremely helpful in making sure we were set to go with towing my car behind the truck.

Lori K. on

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Very helpful and friendly . offer to do the whole process for me , even though I had signed up to do on my phone. I was in his office and out within 10 minutes . would definitely use this uhaul location again , and would recommend to anyone !!

BRIAN T. on

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super personable

Timm B. on

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James G. on

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STEVE T. on

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ANN T. on

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Roger S. on

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The gentleman at the desk was not very friendly, and he wanted us to take a u haul to SD with a bumper hanging.

jay k. on

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There was no dolly nor blankets in the truck. That was a definite negative.

RAJIV S. on

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Chris, the operator of this location has always provide excellent customer service. He is very helpful and has a smile. It is a pleasure dealing with him.

HEATHER B. on

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Melody L. on

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The guy "helping" was atrocious. Yes we were a little late. That doesn't give license to be rude and disrespectful. He did not assist at all, gave all the attitude, did not even check over the trailer or anything.

Connie A. on

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