Very helpful.FRANCIS EDWARD B.
Customer Reviews for Pit Stop Quick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THOMAS W.
I have had gotten a uhaul truck and got charged an extra 107 something then had the 107 something returned to my account then that same day got a charge for 87 something and now the account says that I don't owe anything even though I have a bill. I don't understand why I just didn't get repaid what was owed to me instead of returning the full amount. So when it comes to coming back to rent a uhaul again or recommending someone I will not being that I have had nothing but problems with the returning and what not.CRYSTAL B.
Customer did not leave a comment.JEANETTECAROL S.
Customer did not leave a comment.JAMES EDWARD S.
This location does excellent job.ROBERT HENRY D.
Customer did not leave a comment.Kevin M.
Go over details before the process is FinalBEE L.
Customer did not leave a comment.TREVOR C.
Everything went fine easy to drop off once again thank youBrian W.
Wonderful customer service, so not sure how this can be improved.WILLIAM F.
Everything went very well at this location.THOMAS L.
Customer did not leave a comment.Nichole H.
Customer did not leave a comment.JEREMIAH M.
The location was closed when I went to drop off the rental. It was mid-day on a week day. The sign said it was due to COVID. Not a problem (I thought). I dropped off the rental, attempted to finalize the rental on my phone, but the app would not let me finalize it. After I got home, I called U-Haul, and checked it in with a rep. She told me everything was good. A week, or more later, I saw an after hours fee come through on my credit card. I called U-Haul again, and they removed the charge. It should not have been added in the first place. It was not my fault the business was closed mid-day on a week day.Kerry B.
Do a better job of inspecting the equipment before renting. This car hauler should not have been rented out in the condition which I found it.Kerryivan B.
Verizon cell coverage was poor in the area, made pickup very slow.Kim E.
I had reserved this vehicle right by my house on Cleveland location and was then told to go out of my way (over 10 miles) to Menominee to get this truck which costed me in gas and miles. Truck has dog prints all over seat and floor. I was upset I reserved in marinette by my house and had to waste money for the gas, money for the extra miles, and time to drive to get this when the reservation was weeks ahead of time.DAWN B.
Customer did not leave a comment.maria M.
He made things pretty easy and knew the system very well.JAKE C.
Last rental was a 6x12 trailer from this place. I call, had a trailer available and said I would rent it for a day. He says ok "but I close at noon so don't take long". It was 945 and they close at noon. I get there at 11:30 and first things he said is "here for the trailer? You're cutting it awfully close..." With a little attitude. Then to add to that, after it's dropped off I get a cleaning fee added to my account. I know it was clean, I took pics when I dropped it off. Disputed and thankfully, uhaul removed it as there was no proof of messy trailer. When I dropped off the truck that night, have to go around the dark back side of the building to park the truck in a not easy place. He had one 26' park angled up a hill in the grass. Several more trucks packed against the building. No where easy to park my 26'. Got it parked, with some moving back and forth. Will not recommend this location to anyone.JASON ALEXANDER W.
Customer did not leave a comment.CRAIG ROBERT M.
My drop off person was equally as awesome! He was very helpful and made my drop off seamless! Greatly appreciated! Respectfully, GlennGLENNPETER S.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.JOYCE W.
Customer did not leave a comment.James W.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.KENNETH S.
Customer did not leave a comment.Cheryl R.
Customer did not leave a comment.GORDON JEFFREY A.
Keep up the great work!!!!NICK L.
Customer did not leave a comment.Dana W.
Customer did not leave a comment.HAROLD B.
Customer did not leave a comment.SHANE C.
Everything was goodJamie P.
Don't ever rent one way price is out of sight! It would be cheaper to buy a trailer and sell it when you get home!RODNEY K.
The location was fine your computer almost had me with a trailer that was way too small.. van just about didn't fit long waysMark M.
Guy working at the pickup/drop off point was pleasant during pickup process, but rude 7 hours later when I dropped off.Jamie B.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.GREG W.
Customer did not leave a comment.Christina V.
Keep up the great work!!!TIM L.
Customer did not leave a comment.KEITH C.
Customer did not leave a comment.francys P.
Customer did not leave a comment.Jean S.
Barking dog was annoying and may frighten some people. Barking was loud and disrupted the transaction several times.Paul O.
No furniture pads were available to rent.Darrel B.
I do have one huge issue. It took me 45 minutes to finally check out by mobile app. I have cellcom which normally has great service but could not get in auto location. I then called a friend which tried on my phone and finally checked in on his. Like wise when I dropped it off, I couldn't connect so I just dropped off key hours ahead of required time. I was charged $20.00 because I didn't check truck back in by mobile app which I really do NOT think I should have been because it wasn't my fault I could not connect!!!!!!!SUSAN B.
Chris, was excellent. When trailer I needed did not get turned in on schedule he found me a place that did have a trailer and set everything up for me. I was very grateful to him.Raymond A.
Good ServiceLuis Manuel T.
Make it cheaper to rent a U-Haul or a discount if you have a blowout or equipment not ready for the road.DAVID K.
Customer did not leave a comment.TIMOTHY JOSEPH D.
Grumpy attendant. It's not complicated to be friendly to your customers.Rudolf S.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.CHRIS S.
Customer did not leave a comment.DANIEL F.
Customer did not leave a comment.Gordon A.
Trailer had a leak in the roof so my furniture got wet during a short move.Tracy D.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.bob D.
The online process of no contact with U-Haul representatives is bullsh**. Total waste of time! And I will never rent that way again!!Joshua D.
The owner was very nice and answered all my questions. I definitely will use this service again for future projects. Great job Pit Stop Quick Lube !ANN W.
Customer did not leave a comment.LAUERMANS F.
Customer did not leave a comment.Matt C.
Customer did not leave a comment.Calvin R.
Quick and efficient! Great servicemike F.
Customer did not leave a comment.Whitney H.
Customer did not leave a comment.bob D.
Customer did not leave a comment.Troy K.
Customer did not leave a comment.STODDARD B.
Keep up the good work..!STEVE N.
Customer did not leave a comment.ROBERT V.
We were 100% satisfied.mary V.
Customer did not leave a comment.Sophia S.
Customer did not leave a comment.LEO H.
Customer did not leave a comment.James C.
Employee even removed trailer great service.Robert B.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Tracy M.
I made a reservation for a 6Ã—12 trailer near my home only to have to travel 70 miles away to pick it up because it wasn't available in town.Dianne T.
Customer did not leave a comment.CHUCK R.
Rude treatmentAlec G.
Great ServiceANNETTE G.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Margaret E.
The person that was renting us the trailer was un-helpful and rude. My wife picked up the trailer, and he did not help her at all. I will not rent from there again.Mike V.
We've used this drop-off location in the past and he has always been professional and helpfulBruce P.
Just for future equipment purchases, you may want to consider larger people. Almost couldn't get my seat belt on with my coat on, and had to unbuckle it to check my blind spots it was so tightstephen N.
Don't change anything! The owner of this location is extremely helpful and generous!DAVID K.
Website update, hours open for Atlantic Mine location not accurate. Tried to drop in Hancock, not able. Then was informed it was open.Mark G.
I SCHEDULED THIS RESERVATION A MONTH IN ADVANCE FRO 8AM PICKUP. TWO DAAYS BEFORE PICKUP THEY CALLED AND SAID THE TRUCK WOULDN'T BE AVAILABLE UNTIL 10AM. I HAD PEOPLE LINED UP TO BE AT MY HOUSE AT 9AM. WHAT GOOD IS A RESERVATION IF YOU CAN'T KEEP THE TIME. VERY DISAPPOINTED.ROBERT B.
The rental agent was great. Could not be any better!Gregory A.
Customer did not leave a comment.ED M.
Customer did not leave a comment.Marie W.
Customer did not leave a comment.Jacob K.
Customer did not leave a comment.EILEEN M.
Customer did not leave a comment.TOM O.