The attitude of the owner is, I'll get to you when I get to you. He fakes courtesy at best not impressed at all, and it will not ever go to this location again.Christopher B.
Customer Reviews for Pit Stop Quick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful, great service...Not sure how it could improve, I was very satisfied..Peter W.
Customer did not leave a comment.JANET W.
Customer did not leave a comment.TOMPATRICK DAUGH T.
Customer did not leave a comment.Linda M.
Kind staff, quick service,david N.
Service was excellent keep it upMark K.
I was ripped off stole from charged an extra $30 I attempted to use the mobile app when I dropped the vehicle off early and location was closed. Then went back at 6:00 in the morning and tried to do it again and call the location to let him know and inform him he could check his security cameras as well and he said that I tried to return it from my home which is impossible because I have location settings off on my phone for all websites as I am a defense contractor and I'm not able to do so I have to go in and do each one specifically which is why I had to turn it on when I returned it and it would not work and then I used my wife's phone and tried it again and still would not work at 6:00 a.m. that is why I called but instead of being understanding he said that he lived next door and if that's the case he should have heard me or saw the truck being returned at before the due time and not charge me an extra $30 bad Business bad reputation for U-HaulChristopher S.
separately, I was lied to when I called to ask how the tolls would work. The representative stated that it would work just as if I had my transponder for my own vehicle. This is a bold-faced LIE. the bill was 5 times higher for tolls than I would have paid using my own transponder. Also, we were told the truck would get approximately 19 miles per gallon and it only got 4 miles per gallon. Huge difference here. We were also charged a fee for "cleaning out debris" which was finally reversed since it was also untrue as we took pictures before we dropped it off. I WILL NEVER USE A UHAUL SERVICE AGAIN AND WILL SHARE THIS SAD EXPERIENCE WITH ANYONE WHO CARES TO LISTEN.robyn S.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Tyler B.
I've rented from this guy a few times and he's always rude and aggravated. Every time I show up he makes me wait until he does a complete full service oil change for his other customers. I'm done with this location! I've worked in sales for 30+ years and I highly recommend some customer service training for him.Tracy D.
Customer did not leave a comment.JOE D.
After hours return instructions/video from U Haul are VERY difficult to perform on a 3-G smart phone. Even after I checked it all in and the "Thank-You" message appeared from your software confirming the return of the equipment, U Haul still charged me the $20. So, the experience pretty much sucks.Ronald S.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.SCOTT E.
Listen more to customers and when the equipment doesn't work don't charge the customerClarence M.
Customer did not leave a comment.Andrea G.
Customer did not leave a comment.Donna E.
Customer did not leave a comment.Darius H.
Owner was quick to inspect and get me on my way.Darius H.
Professional, friendly and very helpful! Thanks!David H.
Customer did not leave a comment.Trevor F.
Customer did not leave a comment.Brice S.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.Howard B.
The location is also a Quik lube so there was a wait time for service. However, once available the owner was professional, efficient and personable.CINDY K.
Was charged 2x for this on my CC.Jennifer S.
Customer did not leave a comment.DENNIS C.
Customer did not leave a comment.JULIE MARIE B.
Great guy, even went to lend me his gloves to save them from freezing durning hook upROBERT TYLER J.
Customer did not leave a comment.SHERRI LYNN G.
Chris was very helpful and customer focusedGILBERTALBERT A.
Hard to locate, it was dark though so. I also feel I was overcharged as I am certain that I put the accurate gas back into the vehicle.Susannah H.
Not a thing every thing was great!! Thanks for helping me with the computer stuff I'm not very good with computers , thanks again!!Ann R.
Customer did not leave a comment.ROBERT G.
Amazing guy and great customer serviceDustin C.
Truck was dirty seems to have an exhaust leak. Had trouble with the app trying to return. Call drop off location to verify everything was good was told to call U-Haul as they couldn't find me in the system.THOMAS DAVID S.
There was a snow storm the day before and my truck had not been cleaned off. A truck of this size requires a step stool and a large broom to clean off. I had to let it idle for a half an hour before I could chip the ice off to clear the windshield. Someone who takes care of these trucks should have made them accessible to be rented. I had to burn extra fuel and waste my time cleaning a truck off instead of getting to my move. If the menominee quicknlube continues their relationship with uhaul, uhaul should inform them to do their job and make thw trucks ready for a customer.AARON V.
Very helpful business operator at this site. Professional and conscientious of my needs. Highly recommend!!!JOSEPH STANLEY D.
I went in to ask some questions about picking up the uhaul and the guy working was pretty rude and no help at allAustin M.
Customer did not leave a comment.MICHELLE LYNN S.
Super disappointed by the $20 charge we got for turning in the vehicleâ€”early, perfectly cleaned, gas tank filledâ€”on Sunday afternoon. Didn't see that tiny print off to the far right of the contract that said we'd be charged $20 for turning it in over a weekend (even though all we did was put the key in the lock box). Planning to leave a review elsewhere. Nickling and diming customers isn't a great way to get repeat business.Trisha P.
Customer did not leave a comment.LARRY P.
This was the second time I was there to rent the same type trailer. Medical emergency had me running around two hrs. Later when han my pick-up time , called to make arrangements and I got the shock of a lifetime. I did rent unit but, absolutely no help or assistance. Never again !TODD D.
It was all greatDONALD R.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.ZACHARY P.
Friendly, knowledgeable, courteous. A+ location.Quentin L.
Customer did not leave a comment.James W.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.CHARLES HERBERT E.
Customer did not leave a comment.THOMAS ALLEN H.
The app didn't work at pickup or drop off. Called customer service both times. Gave up after being on hold for over 20 minutes both times.LeRoy W.
Customer did not leave a comment.WENDY SUE B.
The bestKwanjai H.
The driver side wheel/tire strap was cut off and shortened by previous customers so it was not long enough to strap drivers side of vehicle to car hauler. The passenger side worked great and latched but the drivers side strap was cut off by 6 inches. Not to mention they said we would have a trailer in 3 days at one of the 5 local locations but called last minute and said we had to travel 120 miles to go get the car haul trailer. Then they had the nerve to ask them to do them a favor and return it to another customers storage unit instead of a u haul location. I absolutely hate this company. They should at least give small credits and own up to their inept safety inspections that should not have passed inspection with the trailers strap being cut off short. Never would I recommend. Very inept, irresponsible and no care for safety.RYAN MARSHALL D.
Customer did not leave a comment.RICK ROBERT N.
charged us a late drop off at 12pm, when we had till 1pm. Overtly rude representatives of U-Haul. Would absolutely not recommend this location to anyone.Ruth J.
Customer did not leave a comment.EDWARD JAMES P.
All goodSTEVEN S.
Customer did not leave a comment.BERNARD B.
Great customer serviceANTON LOUIS G.
It couldn't get any better than this!RICKY M.
Nothing. I was well taken care of and needed some extra help and got it with a smile. Will go to them again for sure. Very helpful.JASON D F.
Customer did not leave a comment.CHARLESHARRY R.
Customer did not leave a comment.KEISHLA B.
Very helpful. Explained all well.GRANT J.
I wanted to pickup the trailer @ 8am Saturday and the gentleman said nobody actually shows @ 8am and said come @ 8:30am...When I arrived @ 8:15 am, a customer was driving off in a rental truck so people do show up @ 8am...Just fyi.ROBERT ALLAN B.
The employee at this business was very rude and not accommodating to our needs.Adam S.
Customer did not leave a comment.MICHAEL J S.
Customer did not leave a comment.CASI L.
Customer did not leave a comment.STEVEN N.
Customer did not leave a comment.Patricia H.
Very easy app to use for checking rental back in.THOMAS V.
Free M&Ms!Cheryl R.
Customer did not leave a comment.JAY ALLEN C.
Customer did not leave a comment.JOSEPH MICHAEL S.
Customer did not leave a comment.CHRISTOPHER JOHN S.
Very helpful.FRANCIS EDWARD B.
Customer did not leave a comment.THOMAS W.
I have had gotten a uhaul truck and got charged an extra 107 something then had the 107 something returned to my account then that same day got a charge for 87 something and now the account says that I don't owe anything even though I have a bill. I don't understand why I just didn't get repaid what was owed to me instead of returning the full amount. So when it comes to coming back to rent a uhaul again or recommending someone I will not being that I have had nothing but problems with the returning and what not.CRYSTAL B.
Customer did not leave a comment.JEANETTECAROL S.
Customer did not leave a comment.JAMES EDWARD S.
This location does excellent job.ROBERT HENRY D.
Customer did not leave a comment.Kevin M.
Go over details before the process is FinalBEE L.
Customer did not leave a comment.TREVOR C.
Everything went fine easy to drop off once again thank youBrian W.
Wonderful customer service, so not sure how this can be improved.WILLIAM F.
Everything went very well at this location.THOMAS L.
Customer did not leave a comment.Nichole H.
Customer did not leave a comment.JEREMIAH M.
The location was closed when I went to drop off the rental. It was mid-day on a week day. The sign said it was due to COVID. Not a problem (I thought). I dropped off the rental, attempted to finalize the rental on my phone, but the app would not let me finalize it. After I got home, I called U-Haul, and checked it in with a rep. She told me everything was good. A week, or more later, I saw an after hours fee come through on my credit card. I called U-Haul again, and they removed the charge. It should not have been added in the first place. It was not my fault the business was closed mid-day on a week day.Kerry B.
Do a better job of inspecting the equipment before renting. This car hauler should not have been rented out in the condition which I found it.Kerryivan B.
Verizon cell coverage was poor in the area, made pickup very slow.Kim E.
I had reserved this vehicle right by my house on Cleveland location and was then told to go out of my way (over 10 miles) to Menominee to get this truck which costed me in gas and miles. Truck has dog prints all over seat and floor. I was upset I reserved in marinette by my house and had to waste money for the gas, money for the extra miles, and time to drive to get this when the reservation was weeks ahead of time.DAWN B.
Customer did not leave a comment.maria M.