Customer did not leave a comment.James B.
Customer Reviews for Platinum Auto Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James F.
Nothing negative to say about this location. The staff was awesome and the whole pick up/ drop off experience was pleasant. I'v used them before with no problems and will continue to use them.Donald R.
Easy drop off. Good location.Jeffrey H.
Treat other customers as courteous as you did us!Judi M.
Andrew was awesome. He was very thorough threw out both the check-out and check-in process. I would definitely rent again from this location and will recommend Andrew and this location to others.phillip H.
I had no issues with my pickup are dropping off with my rental unit. Very pleased with both places my agents were very helpful and nice folks. The unit I picked up pulled like a dream and excellent shape and clean. ( Excellent )Kevin A.
Customer did not leave a comment.Roy M.
Customer did not leave a comment.sherry D.
The first place I went to pick up. The catalytic converter was cut off the truck. I had to drive farther to pick up another one witch cost me more mileage they did bring down the rate of the truck. But it still cost me about the same because I had to drive farther to get the truckChristopher D.
Customer did not leave a comment.Nick W.
Customer did not leave a comment.jack M.
Right off interstate, easy to findJames S.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.Phillip E.
Customer did not leave a comment.Brianna T.
Trailer was already hooked to the truck which was facing outward -- this was nice because I did not have to back the 26-foot truck out of a tight area -- I merely pulled it straight out onto the road. I appreciated that.JOEL M.
They are dishonest and don't need to be lieing to people about the gas I will never do buisness again with themNathan S.
They didn't show me the truck if it was clean or not. If it had damages being done to. The truck already was damaged because there is a sticker with an â€œxâ€ on it. They're trying to charge me for the damage but it was already there. They also didn't tell us we had to take pictures of the truck before we took it. The lady asked for my number 3-4 times but she still got it incorrectly and tries to blame me for not getting it correctly when she said age had it correct.Esperanza P.
Customer did not leave a comment.William L.
Customer did not leave a comment.BRIAN H.
It was a great experienceGeorgia B.
The man was very nice, helped us out a lot.Cynthia F.
Customer did not leave a comment.Seth K.
The Uhaul equipment caught fire and customer service could not provide roadside service. I had to unload and move on my own.Thomas H.
Outstanding customer service, they were the only UHAUL in the Birmingham Area with an Auto Transport available for 2 or more days. They stayed a little after closing to help me and my military family out. Thanks again!!Eugene M.
Customer did not leave a comment.JOE R.
Customer did not leave a comment.Andrew H.
Clean the facility and be more personableMatthew P.
Customer did not leave a comment.Roger H.
I returned the truck after hours. I never saw the inside of the business.Sherry Y.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Victor B.
Customer did not leave a comment.Sarah L.
Platinum Auto people were really nice and friendly, which helps when you are moving and have a lot of things to do.Marchelle W.
Customer did not leave a comment.Glenn K.
Great service....The bestLynette M.
Good experience overall other than they had forgot to put the furniture pads I ordered in the truck.Josh G.
Customer did not leave a comment.Ashley D.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Thomas H.
Probably wont use the service again. Price was to high for the product.Jason D.
Great serviceDavid E.
Customer did not leave a comment.David M.
Customer did not leave a comment.NINA A.
Customer did not leave a comment.SAMUEL L.
No issues. Fast straightforward return process.BOBBY S.
Customer did not leave a comment.HAROLD P.
Very friendly staff !! Great pricesPAUL E.
Customer did not leave a comment.ANGELAYVONNE P.
Please inform people that they will need references for phone pickup before they are standing in the rain trying to take pictures and list references.Ned B.
waited 30 min while in the equipment trying to change location. The location change fee is ridiculous. I was in a different city entirely and was not aware of the changing location fee. Was told by the pickup location that it could be changed. Ended up going over Mileage to return the Uhaul to the location he selected.molly H.
Customer did not leave a comment.REVA H.
Customer did not leave a comment.WILBURN M.
Customer did not leave a comment.LOUIS L.
Customer did not leave a comment.John K.
Customer did not leave a comment.RANDALL H.
Customer did not leave a comment.DAVID T.
Excellent, friendly customer service. If you have a reservation the owner will come out to greet you. Explains everything about the equipment.EUGENE S.
Nothing. Excellent customer service.EUGENE S.