Customer Reviews for Platinum Truck Sales Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

I rented a truck online and was given a rate of 19.95 per day. I was called and offered an upgrade to a 15 foot truck at no additional charge. That call came the day before as I was also told to e size I wanted was no longer available and was bumped up size wise. When I went to pick up the truck, to be accommodating, I changed my order to bring the truck back to the original location. I did this because while discussing the rental, I felt badly that the owner would be left without a truck on his lot. I got my receipt today. It was over $150. The charge for the truck was now 29.95 per day. I also had something called a safe charge. For about 20. No idea what it is. This is what I know. My original bill was about $115. I get a free upgrade, a new location, and do someone a favor, and now my bill is well over $150. It stinks.

Rating:

5.0

They did everything they could to get me out of there quickly and I didn't have to do anything to disconnect the trailer. They did it all for me

Rating:

4.0

I did a self drop off because they were not opened.

Rating:

5.0

Gary is always in a great mood, very good costumer service and he explained soo well.

Rating:

5.0

This location provided exceptional service however UHAUL as a rental truck company has lost my future business. My original reservation was booked at a total amount of around 63.00 once I was billed UHAUL charged me over 81.00 because rental insurance was fraudulently added to my rental agreement by a reservations specialist that updated the pickup time on my reservation. I am extremely dissatisfied with UHAUL and will never rent from them again.

Rating:

5.0

The owner went over and beyond to compensate and satisfy us, because the renter with the U-Haul, we needed, arrived late.