Customer Reviews for Plaza Storage LLC
(U-Haul Neighborhood Dealer)

121 reviews

901 28th St   Belleville, KS 66935

(785) 527-9476

Hours

  • Mon–Sat
    7 am–7 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(785) 527-9476

901 28th St
Belleville, KS 66935

Services at this Location:

Hours

  • Mon–Sat
    7 am–7 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Kelly U. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

maurice L. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

Stacie C. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
1.0

I didn't get the truck we originally reserved. We couldn't turn the truck in after hours due to the link not working. Never again!

Korin H. 
Rating:
3.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

He was a very nice & helpful man.

Barbara C. 
Rating:
2.0

His computer was not charged, took 40 min to pick up.

Deanna J. 
Rating:
5.0

Trailer tire pressures were 45 psi and 37 psi.

Patrick B. 
Rating:
3.0

Was not open when they stated

SEAN O. 
Rating:
3.0

Customer did not leave a comment.

jason H. 
Rating:
1.0

The truck looked good from the outside but the truck was the worst ride I've ever experienced. It needed to have an alignment and a tuneup. If I was to drive the speed limit the truck would shake real bad and didn't shift gears like it's supposed to. I couldn't go over 60mph. Making the short trip the longs short trip ever. They didn't even care about my complaints when I turned the truck in. Worst rental ever. They did credit me$1.99 really but ok.

DAnita M. 
Rating:
5.0

You did great thanks

Bruce R. 
Rating:
1.0

Customer did not leave a comment.

Brandi G. 
Rating:
5.0

A warning. The place itself is a junkyard! Seriously! I've been to U-Haul before some are in mechanic shops, hotels, or there very own U-Haul stores (those are the best!) But the one in Belleville was literally a dump. Think Fred Sanford with an odor.

HOWARD D. 
Rating:
5.0

they are open 7 am to 7pm 7 days a week and very friendly staff

Teri W. 
Rating:
3.0

Customer did not leave a comment.

Mike L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

the staff was friendly, professional. equipment was clean and good safe working condition and the rates were great also. thank you for making the job easier for me !

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

I had Great Service and the equipment was in prefect shape.

Jay K. 
Rating:
4.0

Give the man some office equipment that works

Terrald J. 
Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
4.0

Customer did not leave a comment.

Cyndi B. 
Rating:
5.0

Paul is immensely helpful and always on the ready to answer any questions you have. Paul is thorough and very personable. Paul has helped us locate movers who are extremely reliable, courteous and very accommodating to our needs and requests. We recommend using Paul for any moving equipment and/or help in hiring a local moving team.

Peter F. 
Rating:
5.0

Extremely helpful and accommodating.

Tara C. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

My husband Pete and I really appreciated the personable and professional service by Paul Hernandez. When we had questions about the process, Paul gave us immediate and helpful answers. We highly recommend working with Paul for any service with U-HAUL equipment.

Peter F. 
Rating:
5.0

My husband Pete and I really appreciated the personable and professional service by Paul Hernandez. When we had questions about the process, Paul gave us immediate and helpful answers. We highly recommend working with Paul for any service with U-HAUL equipment.

Donna F. 
Rating:
5.0

Very good to work with GOOD JOB!!!

duane V. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
1.0

I was terrified over half of the trip to my destination that the truck was not going to make the trip! I'm a single parent and I had my son with me. I called the location and was told “I don't know what to tell you, I'm not a mechanic and I don't have a garage.”

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Jeannie C. 
Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

The office needs a little cleaning and organization

Cindy C. 
Rating:
1.0

The guy was clueless and I will never rent another uhaul from that location. I was in there for over a hour and half. I had pre-register and paid for the rental and still had to spend entirely to much time waiting for him to figure out what to do. Then he hooked up the trailer completely wrong.

Thane B. 
Rating:
2.0

Don't try to get your customers to sign a paper disclosing no insurance and tell them you'll add insurance on later. Don't charge the customer extra miles when it's not the customer's fault that they had to drive and hour out of the way because you didn't have a truck in the closest uhaul location (ace hardware - Beloit,Ks)

Elijah T. 
Rating:
5.0

Paul Hernandez has provided the best experience we have ever had with borrowing trucks and or trailers from uhaul. He is very informational and knowledgeable, as well as friendly and conversational. I would recommend going to Paul over any other location I've been to.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

ELDON V. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
3.0

Customer did not leave a comment.

Cecile M. 
Rating:
4.0

The gentleman was very helpful to us. This was our first uhaul rental. It just happened to be the same day the uhaul internet was down nationwide. He did his best to take care of us regardless.

wonda P. 
Rating:
4.0

Customer did not leave a comment.

DEBI C. 
Rating:
2.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

ellen C. 
Rating:
3.0

Customer did not leave a comment.

KEITH B. 
Rating:
3.0

Customer did not leave a comment.

Kerry J. 
Rating:
5.0

Paul was outstanding

James M. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

steve N. 
Rating:
1.0

Be prepared. I dud express checking and he hadn't even checked his computer so i had to wait. Then he tried to charge me again. Have snow cleared to get to U-Haul. They broke my tail light connector by forcing the chain past it instead of removing the connector from the bar first. So lights didn't work and I could only drive during the day. Rental place was full of smoke and I couldn't breathe.

Michell E. 
Rating:
5.0

Great experience with my storage unit!

TIFFANY H.  |  Overall Experience 
Rating:
3.0

Had to be changed from preferred pickup location to this. Uhaul just automatically picks the next closest location I think. Would have preferred to choose alternate myself as another location (Clay Center) was closer to me than Belleville.

Christian H. 
Rating:
4.0

Customer did not leave a comment.

Randall M. 
Rating:
3.0

Customer did not leave a comment.

Neal A. 
Rating:
2.0

The pick up location looked like a dump. The man that helped me was nice enough.

Doug E. 
Rating:
3.0

Tryed to put insurance on trailer and he could not do it.

Mike M. 
Rating:
3.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

They truck was great, still new only had around 4,000 miles. Was great for a couple of us girls to deal with. Thank you

molly R. 
Rating:
5.0

Customer did not leave a comment.

Pedro L. 
Rating:
3.0

I was a little disappointed that I had to drive an extra 30 miles further than where I was supposed to pick up my truck. It would be nice if you could call your customers and ask them if they're ok with the location change before just assuming it's fine. Other than that the man I got the truck from was very friendly and helpful.

Shianne M. 
Rating:
5.0

Customer did not leave a comment.

Pedro L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Very helpful

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

Nyle M. M. 
Rating:
5.0

Nothing this location does very good I was very happy with them very good people

jUSTIN T. 
Rating:
5.0

Our experience was great. The trailers were in great condition and the dealer was very nice to work with and went out of his way to make it convenient for us. If we ever need to rent a trailer again we'll definitely try this location first.

Jim G. 
Rating:
4.0

Customer did not leave a comment.

Jessi A. 
Rating:
3.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Holly O. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
3.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Although I rented the 10 foot box truck and was completely satisfied, I didn't even need that big a truck. A cargo van would have been closer to the size I needed for the few items I was moving. Thanks.

Janet N. 
Rating:
4.0

Update the locations on new computer screens and changes made to the computer system.

Janet M. 
Rating:
5.0

Paul was awesome! He worked with me and was able to answer all my questions! He was friendly and very kind!

Portia S. 
Rating:
5.0

Customer did not leave a comment.

darcy H. 
Rating:
5.0

Customer did not leave a comment.

alan S. 
Rating:
2.0

Customer did not leave a comment.

Joelle M. 
Rating:
5.0

Customer did not leave a comment.

ernesto V. 
Rating:
5.0

None

VICTOR M. 
Rating:
3.0

It may be a minor thing but the straps used to tie down the vehicle being hauled were so covered in mud that I had issues getting the rachet straps to release. Other than that it was fine.

David C. 
Rating:
3.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

good quick return of truck--excellent

Doug P. 
Rating:
5.0

When we picked up the trailer, it was suggested that we return it to Wamego, when our final destination was Manhattan. This would have been a long ways out of our way. Seemed like a strange request.

Leah K. 
Rating:
5.0

Thank you!

Sarah R. 
Rating:
5.0

Did a great job and were very friendly and helpful... Will definitely use this location again!

tari G. 
Rating:
5.0

Very attentive

jared C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
1.0

Very very poor customer service. I waited well over an hour just to pick up a tow dolly that j had called about hours before. The man running this office had no idea what he was doing.

DEVON T. 
Rating:
1.0

This couple should be in a nursing home, not in a customer service business. He didn't check the truck before I left with it, he didn't know the miles on it and didn't even know the fuel level when I left. so it was off once I returned the truck to Topeka and that fool.

Melinda B. 
Rating:
5.0

Customer did not leave a comment.

TOM C. 
Rating:
3.0

This does not reflect this location but rather U Haul's absurd policy of finding a truck somewhere. Although I made my reservation well in advance, I was sent over an hour out of my way just to pick up a truck. This is ridiculous! I drove an extra 2-1/2 hours just to make a 2-1/2 hour move. Utterly senseless. Change your policy or just don't take my reservation to begin with when I go online to place it. You have lost me as a customer. Time for change - get with it U Haul!

Andrew B. 
Rating:
3.0

very help full

JERRY S. 
Rating:
3.0

Customer did not leave a comment.

mark U. 
Rating:
5.0

Customer did not leave a comment.

David S. 
No reviews have been submitted for this location.

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