You have got to be one of the greediest companies I have EVER experienced. I got the cargo van to save a bit of money, but my total went from a base of 19 dollars and some change, to nearly 100 DOLLARS! I will never rent from UHaul again! This is nothing on the location, I’m sure the people who work here are lovely and it is not their fault for the prices.
Sara T
Customer Reviews for Lockwood Locksmith
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, I want to recognize the staff at the location where I ultimately picked up my truck. Although this was not my originally assigned pickup location, the employee there was professional, courteous, and helpful. I appreciate the excellent service they provided. Unfortunately, the overall rental experience leading up to that point was extremely disappointing. I originally reserved a truck at one location but was notified the day before my rental that the truck would not be available and that I would need to pick it up from another location approximately one mile away. I adjusted my plans accordingly. When I arrived at the new location, closed on Sunday, I attempted to complete the mobile pickup process. During that process, I was instructed to call customer service. I was then informed that the truck size I had reserved was no longer available—not only at that location, but anywhere within a 30-mile radius. I was transferred to scheduling, where I was told my only option was to pick up a larger truck at yet another location. Because of my schedule and moving timeline, I had no practical choice but to accept the larger truck, even though I had specifically chosen a smaller vehicle and had no desire to drive a larger one. What was most disappointing, however, was the interaction with the scheduling representative. Given that these issues resulted from changes made by U-Haul rather than anything on my part, I expected a greater level of customer service. Instead, the representative was abrupt, offered little assistance beyond repeatedly stating that "nothing is available," and, while I was attempting to confirm the address of my new pickup location and whether it would be a mobile or staffed pickup, she disconnected the call before my questions were fully confirmed. I understand that inventory challenges can occur, and I appreciate that your local employees worked to get me on the road. However, being required to change pickup locations twice, accept a truck I did not reserve, and then receive dismissive customer service from scheduling made what should have been a straightforward rental unnecessarily stressful. Given that U-Haul was unable to provide the truck I reserved and the repeated changes and inconvenience were through no fault of my own, I believe a partial refund would be an appropriate resolution. As a long-time U-Haul customer, I hope you will consider this request and take steps to improve communication and customer service when reservation changes are unavoidable. Thank you for your time.
Dawn RThe staff at the U-Haul location was very hospitable and friendly. However, the truck's steering felt a bit loose with delayed response, and it made a noise when turning.
Huihong LEasy dropoff location. Parked truck and put keys in the box.
Christopher GAwful customer service. Waited five minutes inside waiting for someone with Fortnite on the computer. When they showed, the had no interest in helping and I had to spend near an hour trying to navigate the app myself and on call with a UHAUL representative. There were other people there too that all had their own complaints and many of us were on calls with Penske trying to switch to them in the middle of moving with UHAUL. Will never ever use UHAUL again.
Kyle BEasy drop off in the pouring rain!!! Not a fan of the dog in office, it smelled terrible, but it was drop=off
Theresa HKeep doing what you're doing! The truck was immaculate and ready for me. I had one interaction with the young lady in the office, and she tried to help me get a dolly. (I hadn't requested it when I ordered the truck.) She was kind, professional, and helpful but was unable to fill my request. I always have great service from UHaul.
Michael KSuper friendly and helpful. Process was easy and price was clear and reasonable.
Maureen MNeed to improve, whilw charging more needs service
MAHESH KThe application kept vrashing which made me late to pickup the truck. The worker at the physical location was not very helpful either.
Adrian MNeeded a truck on a Sunday afternoon to move out a IU graduate.
Martin TThe Uhaul system was having issues and we had could not get the van checked out. Thankfully an employee of the location was there and could try on his end. I couldn't take the pictures of the van because the system wouldn't accept them. Very frustrating.
Colleen CFloor mats were covered with flower petals. The rest of the cabin and cargo bay were pretty clean
Ryan CBe like car rental establishments, and when you make a reservation, make that an actual reservation. Provide the vehicle type that the customer tried to reserve. Provide the dolly that the customer tried to reserve.And was told was available. Be willing to work outside your district to find alternative vehicles. Simply put, provide the service that you promise on your website and confirmed reservation.
Thomas HWe were not told despite me explaining to Kevin on the phone that I had never rented before, about the app and I would not be seeing a person face to face. Valuable time was wasted waiting on a location to open that didn't open. Thank God for John! I called the number on my reservation and John was friendly, understanding and informative. Walked me through the entire process until the verification part...John was amazing and deserves a raise! The guy on the verification end was not so nice. He was dry, not helpful in getting my additional driver authorized. His only help to us was sending the same link that didn't work five times and then we gave up. I ended up having to drive and didn't get everything moved because I was only available here and there to drive. Complete waste of money for us based on that.
rebecca cVery easy from start to finish.
Eric ZThe owner of this location was extremely helpful. I cannot recommend this location enough. Great work. Thank you.
David JThe remote process wasn't very smooth and you need to update your app because it's very clunky. The pictures at pickup never really loaded and the app overheated my iphone.
Nathaniel LI don't know who is responsible for the car hauler I rented It was not ready to transport a car I had to stop and buy extra straps to assure my car was able to be hauled safely When I arrived at my destination I had to call customer assistance to get the car straps to get the car off the trailer The young man that came for assistance was nice and through I will rate him excellent 5 stars Thanks
DONALD FNo one was there. Drop off instructions unclear.
Jayna LDidn
John MI didn't appreciate that there was a dolly and other equipment in the truck that I didn't order. The attendant said it was "Uhaul" not your location and said he could not take it out. He said to just "work around it." I don't think it's very forthright of a business. I didn't order the dolly (had multiple times to reserve it if I wanted it on the website) so I didn't appreciate it being in there. And the person at the shop telling me to work around it. Also, I asked for counter checkout and the attendent told me to just use the "app" because that's what you would make me do anyway. You should put on your site that you don't offer counter checkout if you don't want to check people out at your "counter"
Matt NThis is on U-Haul, not Lockwood Locksmith. I had a reservation for a 10' truck for over 2 weeks and had it set for a one-way. Instead, I got a call the day before that I would not be able to get a truck at the time I had requested 2 weeks beforehand and that the only truck available would be a much bigger one. Now I had to reschedule the help I had to help me move that day and find a way to drive the uhaul back to the location. It's always something with U-Haul reservations.
Jake LTrailer I rented had a major problem needs repaired or taken off the road
ANDREW CI left an awful experience at Southside Rental (where the others in the lobby were also having a bad time) and went directly to Lockwood Locksmith. I'm so glad I did! It was a pleasant interaction, they were knowledgeable and helpful, and using/returning the truck itself went flawlessly. I will recommend this location to everyone I know!
Emily mI had no issues with the pickup or drop off location. The problem was with the reservation system. The day before my rental, I got an email telling me that the original pickup place didn’t have a trailer, so I had to call to find another place. I was reserved to pickup at 8 am but the place didn’t open until 10 am. This caused significant complications for travel and timing for the rest of the day. Better communication from U-Haul would have been appreciated.
Manuel GAmazing service!'
NICOLE BThey were excellent. Extremely helpful even right before closing. I had an issue with my Penske rental and this location was able to quickly turn my day around.
JACOB PFriendly staff
Preston LKeep doing what you’re doing. Thank you
john wThank you 🙏
NARINDER SDillon was an absolute blessing, so kind and helpful!! Will rent from him in future!! 5 stars!
Denise ALockwood Locksmith people were very kind and helpful. However, corporate Uhaul moved our trailer pickup location without our consent and approval, and also didn't change the prior location on the App. I missed the text message that said they moved our pickup location (which was 1 hour away), but the location should have updated on the App as well if the new location was already solidified.
Glen RThe entire system was down on the day we needed it, and at the last moment we were turned away and never received our keys and we were charged for it still.
Benjamin BEl equipo muy sucio con basura y restos de comida en el piso. El tablero con manchas de liquidos.
Ernesto Cdropped keys off with not issue
Kirk AThe person who came out to help was very friendly and professional!
Philip Ithe app does not work
KELLY DTruck was loud and shaky. It leaked when it rain...boxes were wet
Amy WOverall great experience.
joesph bI do not rent trailers very often so I am not a good judge of overall location.
Steven BHad what I needed. Super helpful!
Jeffrey ETrucks brakes feel wore out pedal didn't feel right.. truck may need a tune up soon! I took photos of fuel level before leaving the parking lot. Put $7.00 in fuel before returning took photo and the levels match but got charged for 3 gallons of fuel. That doesn't seems right.. over all I liked the uhaul at switchyard best from using them last year. So yes I'm disappointed somewhat at this location.
BECKY DI feel I was misled about the storage I rented. I was under the impression that they were accessible from outside and instead they were indoor units.
HENRY S