Milage pricing is awful not affordable it should be unlimited
Duran L
Lockwood Locksmith
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47401
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkIt is difficult to accurately answer the above questions as the location was closed on the Monday I returned the truck, thus the `average' overall rating. I went through the online return process, so had no interaction with anyone. The online process was a bit tedious, but insures both the return location and I have a photographic record of the condition of the truck and mileage. Overall my experience with the truck rental was great.
ROD AVery good service
Monica VWhen I called to rent a pick-up truck, I was told that one would not be available. I asked if a box truck would be the same rate, and I mentioned long distance miles. I received an affirmative response. But when I went to pick up the box truck, I was told I had to pay the highest per mile rate for every mile, instead of the long-distance discount rate. This was extremely expensive. I should not be punished because U-Haul did not have the correct model of truck available. I also had worse gas mileage than the pick-up because of the large box. Additionally, the trucks that I and someone else rented were blocked in behind other trucks. Someone showed up to help the other renter by transferring trucks, and I happened to be there at the same time and had my truck transferred as well.
Thomas VBest location I have ever been to. Great staff.
David J