Excellent and caring service. Very personal service by Sam. He’s the best. Sam provided excellent suggestions for my move.
KENNETH R
Customer Reviews for Pomerado Rentals & Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sam is such an excellent person and has such a big heart. He really cares for the customer. Thank you Sam.
STEVE GSam helped us with our cargo trailer. Excellent customer service from him.
JOANNE FGreat customer service, easy process, well maintained vehicle!
LEONARD PI had an excellent experience with U-Haul thanks to Sam!! He noticed that I scheduled an after hours mobile pickup and called to let me know that mobile pickup can sometimes be unreliable. He didn’t want me to end up without a truck and no one available to help. We rescheduled for an earlier time and he made the process seamless without charging me anything extra. I don’t plan on moving again anytime soon, but when I do, this will absolutely be the only place I use. Highly recommend!
VALERIE GSam the attendant was very helpful and nice
ROBERT PGreat experience with U-Haul rental! The process was quick and easy, the truck was clean and well-maintained, and pickup/drop-off was seamless. Sam is so friendly and helpful. Highly recommend for a smooth, stress-free move!
DANIELLE Gtruck has half a tank. A/C did not work. Check engine light came on during drive.
Matthew AThe staff was above beyond helpful and friendly. They were personable and caring to ensure I got the best deal and felt comfortable with the equipment. They did not try to upsell me but look to save me money where they can. I appreciate the personable care they offered. I would recommend this team to all friends and family in San Diego. Good people. Thanks baba
NAVAL BSam and his son were awesome. Not only did they provide top-notch service they also made me feel like part of the family.
DINO TOwner made sure i had everything i need to get our move done. Great experience and very professional. 5 STARS
ARTHUR PSam is the nicest and most professional person I have ever had the pleasure of doing business with. He made sure I knew everything before renting the van. Sam was transparent and extremely helpful. I have gone here three times and every time has been the best experience. I will continue to do business here.
MICHAEL NSam is such a nice and polite person. He assisted me to make the process of pick up and drop off so smoothly. Súper recommended.
NAYELLI FSam is great!
Elijah RSam, the owner of this U-Haul station was such a delight. Beyond helpful and overall caring to everyone who walked through his door. We got to witness his exceptional service and his overall character as a human being. He offered snacks and drinks as if you were at his home. Besides being the man behind a desk or a U-Haul wheel, he is astute and has a beautiful story. Wonderful experience all around! Highly recommend renting from here and meeting Sam the man!
JASON GSam was VERY helpful and knowledgeable. It was a pleasure dealing eith him. He get's 10 stars.
Sherral CSam is an upstanding person. He solves problems and always goes the extra mile for folks that come through his door.
KENNETHJAMES HThe only U Hail place in the county that does the job right! Went to Sam and Mary, because they had the best reviews, and they didn’t mislead! Responsible, caring, educated staff, that really goes above and beyond to make your move as smooth as possible! Moved cross country, with reliable and clean, equipment. Sam gave me all the support and advice for smooth move. Grateful for all the help Sam and Mary! Thank you, Maria and Alex
MARIA A⭐⭐⭐⭐⭐ Once Again— Great service, reliable trucks, and smooth scheduling every time. Professional, on time, and easy to work with. Highly recommend.
DANIELLE GSam and his U-Haul business are absolutely fantastic. We use them often for my staging company, and they’re always reliable, professional, and easy to work with. The trucks are clean, ready on time, and the service is consistently smooth. Highly recommend if you need dependable rentals you can count on!
DANIELLE GSam (and his son) were a pleasure to work with. The service was superb and made everything seamless, and it couldn't have been any easier. I could tell they really put in the extra effort to satisfy the customers. I not only rented a vehicle but purchased 5 wardrobe boxes too, so it's refreshing it's a one-stop-shop for people moving. That said, I will be moving again at some point in the future and will definitely be a repeat customer. Plus I'll recommend them to anyone I know who's in-need of U-Haul vehicles and/or moving materials. Well done!!!
MATTHEW WThe staff seemed unhappy that I returned the vehicle early and even questioned whether I was at the correct location. This negative experience could be improved by training staff to be more accommodating to early returns and to avoid making customers feel unwelcome or disbelieved.
DANIEL RI reserved a 26' truck weeks in advance. When I arrived for pickup, it was not available. I was offered a 20' truck instead at a reduced rate. However, I said that I would have to make two trips instead of one which would double my mileage cost. The owner said that since it was a local rental, he would not charge me for fuel and would charge for only half the mileage. He was very accommodating and apologetic. However, when I received the receipt, it showed the reduced rate ($19.95) and no fuel charge, as promised, but it included the full mileage charge (61 miles), which added over $30 to the agreed to charges. This may have just been an oversight. I would use this location again.
Dennis WJay was quick and efficient and very helpful. He noticed we had 3 people and a 2 seat vehicle and upgraded us to accommodate the difference. Many choices of vehicles. Definitely would recommend.
DEBORA SGreat customer service, Jawad is very helpful and communicative
SINA PThe location itself was fine and we did not interact with anyone because they were closed when we went to pick up our rental. Our issue was with customer service. When we went to pick up our rental, it was a pain to try and figure out how to obtain the key For the rental. Customer service was no help at all and was super rude and actually ended up hanging up on me. We definitely will not be utilizing them again.
Matthew DGreat store owner !
DON BSam is very good at what he does. He’s a friendly professional that always wants to try to lend a hand to help you get what you want when you want it.
TIMOTHY AThe only issue worth noting is the small parking lot that is difficult to navigate to drop off the equipment after hours
Everett HSam is great to work with. When I checked in, the system was down, so he did everything manually to get me set up.
Ed KEverything was great
EDWARD KSam was quick and amazing to deal with. Will return to that location if I need any other uhaul services.
MICHAEL LAt this location, Sam was helpful and instructive. As a first time U-Haul user, Sam guided me through the entire process with patience and kindness. Would highly recommend to any relative or friend.
Alexander DNothing at this time
STEVEN WSam goes above and beyond to make sure that everything is right. Don’t know what more he can do, but he will try!
SHAWN HThe App has issues. It kept crashing.
Johnny CVery friendly staff. Professional and super courteous. Would definitely use this location again in the future.
ROY NSam, Mary, and , Jay are the kindest people. They inspect all machines before handoff. Wonderful team at this U-Haul. I have been using them for local pickups for the last 8 years and have had nothing but ease.
lisa mVery friendly people and for sure I will recommend the location
VIANA HEverything went well. The truck was in good condition, the gentlemen working was friendly and took care of all my needs.
BENJAMIN HThe Agent was excellent!! He explained the process and made my experience easier. I recommend anyone to patronize Pomerado!!
ERIC WSam is very personable and helpful. I use his trucks two to three times a year and have never had a problem. I highly recommend his location on Pomerado Rd. in Poway.
ROGER RNothing. The owner was very accommodating and it was easy to tell he is a good man who cares for his business and his customers.
MARK POwner who helped me was so chill
ARASH NBetter tie down options the wood rails suck
MARC LSam was very friendly and professional. I will certainly recommend him and call him first the next time I need a truck or equipment rental. Thanks again Sam! Team Lovett Realty
VERNETT LOwner was a very nice gentlemen. Very helpful.
MARK SAlls I had to do is stay out of the way! An amazing all-in-1 place! Sams the BEST !!
KAREN RVery helpful, adjusted even though the website promised us something they did not have. Worked out great.
JAMES FYou are the best ever, thank you so much Sam.
ali fSam was awesome
KEVIN KThe staff were great and very accommodating. I will use that location again even if it’s out of my way.
MICHAEL ENothing, everything was fine. Had an easy pickup and drop off
SANDRA USam the owner was so kind, very friendly and personable. The process was super easy both picking up and returning. I would definitely rent a haul from Sam again!
ANDRIANNE RSam was professional, efficient, friendly and very knowledgeable. I would highly recommend this UHaul location.
Cathleen MSam was awesome and fair highly recommend this location.
SOLOMON PGreat, friendly, fast service
VICTOR AI have been going to this location for over 20 years. Sam is always warm and courteous and he remembers me even tho it may have been a few years since I’ve been in.
JODY DFriendly and helpful and it took the stress out of a stressful day. Thank you so much for your kindness
TERRI TA huge thank you to the manager of this unit! He made my first trailer rental easy, calm, and gave me some good advice. And when I returned the trailer, he gave me some more good advice! It was easier than I thought. Thank you!
DENIS T