Customer Reviews for Poplar Grove Snyders
(U-Haul Neighborhood Dealer)

168 reviews

13521 IL Rte 76   Poplar Grove, IL 61065

(815) 765-2623

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(815) 765-2623

13521 IL Rte 76
Poplar Grove, IL 61065

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Reserved a truck at a location 2 minutes from my house with a week notice. Day before I pick it up, I am notified I have to pick it up at a different location further from my house.

Jarrett L. 
Rating:
5.0

Have all the equipment at the location that one reserve's when make ng reservations online to ease the process this is the second time I reserved a truck and a appliances dolly and the appliances dolly was not available at the location .other than that I had a pleasant experience with this location..

SCOTT W. 
Rating:
2.0

Inspect and maintain vehicles when they get returned! I had to waste my time and unload over 4 dozen moving blankets out of the teuck before taking it. Also when I got the truck to my home to load it up the Low oil light came and I had to again waste my time and money to go buy oil to put in the truck, it was over 3 quarts low!!! Uhaul really needs to weed out all there old vehicles. I made a 700 mile trip in a truck that had no cruise control and shook bad the whole way, the mirrors shook so bad I couldn't even make out what was behind me making this very unsafe. I will never use Uhaul again. Yes it was the cheapest out of all of them, but when they let people take the oldest vehicle in the fleet for a cross country move instead of letting them take the newer model that was empty and I'm sure full of oil thays not good customer service.

James W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
3.0

Went to this location because the place in Woodstock, IL where I was to get my truck was closed. Had to drive 30 minutes to Snyders. Put me two hours behind schedule. Snyders is a Pharmacy. The clerk who handled my transaction was new to the process and slow.

Joseph W. 
Rating:
3.0

Rude staff members, and not trained, unknowledgeable as to what they are doing when hooking up a trailer. Luckily I knew what I was doing.

Sebastian H. 
Rating:
5.0

Your customer service center sucks. I set up a reservation that was moved 30 mins away while I was in the store trying to do my pick up. Overall I will never use your service or recommend U haul to another living person. The person. I spoke to on the phone was rude and uncaring. Fortunately the person at the store that rents U haul that has 100% nothing to your company was amazing, thoughtful and kind. Your company is horrible and my family and anyone I can stop from using your service I will try my hardest.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Duke H. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Nothing

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Nothing

Brian B. 
Rating:
5.0

Service was great... everyone was very helpful.

Joseph B. 
Rating:
5.0

Keep your word. We hired you and helpers to help load and unload. The people to help unload never showed up. My 67 year old brother and me (69 year old) had to unload the truck. Thank you very much.

Salvatore I. 
Rating:
5.0

Customer did not leave a comment.

Zach H. 
Rating:
3.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer service at this location was excellent. They went out of their way (providing a U-haul customer service number) so that I could dispute the fuel charge (picked it up with 1/2 tank & returned it with 3/4 tank)

Katherine E. 
Rating:
4.0

I hope that a treat next customer as they did me because I might be the next customer again thanks for a good job

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Jerome R. 
Rating:
5.0

Very accommodating and great to work with.

BRENT W. 
Rating:
1.0

Crap equipment, poorly maintained, lied to about equipment capabilities, poor service.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Should probably include what neighborhood means.... not everyone uses uhaul very often, thought you could drop it back off anywhere. Had to spend an extra $70 just to bring it back to that location. Very bs

Rodney T. 
Rating:
5.0

If I registered on line why do I have to do it again at the store

MARIO Y. 
Rating:
1.0

Teach them how to read a gas gauge. And if you are having people fill by the eighth of tanks make sure the gauge has that reading on it. Overall experience was horrible took way to long to rent the truck and get going.

Timothy D. 
Rating:
2.0

First of all, I had to wait an hour at the location because even though my reservation was for 8am, they didn't open until 9am the truck was not available to pick up without someone there. Second of all, the staff was not particularly nice.

Jarrod D. 
Rating:
3.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Everything was fine. No problems with the vehicle. Location was very convenient.

John F. 
Rating:
3.0

The location itself was fine. The pharmacy staff were polite, but they were unaware of my reservation. In addition we paid for 24 pads, they had only 12 plus one left in the truck. Aside from the location my experience was not one for recommendation. I rented a truck for 24hrs, at least that's the option I picked online. I knew very well that we would load Friday evening and Saturday morning. I knew also that we would transport and unload Saturday mid and late morning which would put the return back somewhere on Saturday afternoon. Therefore, I chose the 24hr option on the form when creating the reservation. I did not however double check the confirmation email to see that in fact an 8hr reservation had been created. Then at 2AM I receive a text saying just that. I then checked email and saw that the reservation was in fact for 8hr, which was ridiculous in reality since my best guess had the return occurring Saturday afternoon. So I adjusted our alarm for 6AM and fell back to sleep. We then awoke early, woke our children up and worked as fast as possible to return the truck before three 8hr periods had past. In the end I paid for everything twice, including 24 pads of which only 13 were provided. I simply cannot afford the outlandish charge for my rental and cannot understand why I would be penalized for choosing Uhaul. This whole mess ruined the experience of moving my daughter into her first apartment and I feel robbed of the good experience that could have been if we weren't forced to rush due to an error on the reservation time. So depressing!

Phillip H. 
Rating:
5.0

My complaint is not with the location. I booked my truck online and requested a utility dolly and when I went to pick up my truck they did not have the dolly. When booking online they are not updated any equipment available at the location and that needs to get corrected because otherwise the location gets the brunt of the discretion which is not fair. I don't blame them but I am sure there are other people that will, I know it is the online situation that is not clear as to what each location has. That needs to get corrected.

Tami S. 
Rating:
4.0

Clerk did not know how to complete the reservation if I did not have a cell phone. I do not see where it requires that in your contract or on line. This was very frustrating and caused an hour delay..I was not picking the truck up where I lived

Jon S. 
Rating:
5.0

Customer did not leave a comment.

ruth H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

Rich E. 
Rating:
3.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

lynn C. 
Rating:
1.0

Terrible customer service. Will never ever use again and will tell anyone and everyone who will listen to also not use Uhaul.

kallie S. 
Rating:
4.0

Customer did not leave a comment.

trent F. 
Rating:
5.0

Customer did not leave a comment.

CR S. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Nice folks

Tom M. 
Rating:
1.0

I was not made aware that my location for pick up had changed. It was a major inconvenience. I had to drive 20 minutes out of my way because uhaul did not contact me to let me know my pickup location changed. Also dropping off the uhaul was unnecessary too. The woman taking care of the drop off had me wait for over 15 minutes to ring up other customers after I was already in line. Overall I am not a very satisfied customer.

Brooke W. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

This is a top notch location.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

This was the best experience with renting a truck we have ever had. The truck was in immaculate condition. Available on time, and the staff was pleasant and helpful. I would recommend this location. The only item I would suggest, the truck had 1/4 tank of gas....I believe it should be full when received and full when returned.

Karol F. 
Rating:
5.0

Poplar Grove was great

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

brian F. 
Rating:
5.0

Customer did not leave a comment.

lawrence W. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

susan D. 
Rating:
5.0

Kathy and Lois are wonderful to work with. Very helpful and friendly.

Steven Z. 
Rating:
5.0

Great experience!!

Shawn K. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
3.0

The clerk who helped me Renee she seemed rude and seemed as if she didn't want to deal with checking the truck back in. When I attempted to pay rest of balance off with my card she said" I already charged the card on file I guess I should've asked oh well.” I'am new to the this town and I'll never go to this location.

Jessica O. 
Rating:
4.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Wanda B. 
Rating:
4.0

Customer did not leave a comment.

Derrick M. 
Rating:
3.0

Would be great if they had a flat furniture dolly to rent. Also the large rolls of plastic wrap for sale would be a nice option for covering furniture on rainy day.

Michael M. 
Rating:
1.0

I returned the truck with more gas in it then when I received it and now you ate charging me $69.98

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

As i was booking my rental icame across the uhaul coupon page. I tried to capture any coupons available but it kept knocking me off. The employee there was not aware of uhaul offering any type of coupons.

Louis M. 
Rating:
2.0

I would be able to recommend a different location but not this one. Because I have bad experience with them. They weren't friendly with me. I saw that they were friendly with other people but not with me.

Jose Mario O. 
Rating:
4.0

Customer did not leave a comment.

diane N. 
Rating:
3.0

There were no boxes for me that I had ordered online.

Perla E. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
4.0

Customer did not leave a comment.

Tori A. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Having an alternate address avaible so you can find it with your GPS.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Willa and Kathy provided exceptional customer service, making sure that the equipment we needed for my mother's move was ready for us and that all of our questions were answered, and things that might have been a little difficult were made easy.

Julianna W. 
Rating:
5.0

They went above and beyond to help me out of a tight spot.

PHILIP R. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Excellent service at the last minute. Thanks

Tomas R. 
Rating:
1.0

Janet was a BITCH sorry she was very rude!

deborah G. 
Rating:
5.0

Customer did not leave a comment.

jessica F. 
Rating:
4.0

Customer did not leave a comment.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
3.0

reserved for two days (48hrs) and when arrived only had down for 24Hrs. Reserved for 300pm to 300pm but called and picked up at 455pm. when returned next day at 335pm,tried to bill for two days. was not pleased with uhaul. this experience was a first but enough to push me to try Penske next time.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Tami S. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
5.0

Customer did not leave a comment.

Willa M. 
Rating:
1.0

It's my mistake I will NEVER go into a store to pre-rent a Cargo Van WEEKS before I needed it. I will from now on just rent online directly like I have in the past. The store should have informed me they don't "carry" the Cargo Van there. I was stuck with a 10' truck that was too big for the furniture I had. Plus the floor boards were dirty, and it got terrible gas mileage and the RPM's ran way too high on the highway! I'll rent from Uhaul again but I'll stick to reserving what I need online!

SHANNON S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Quick and easy was a walk-in when we reserved. Staff was friendly and knowledgeable. Thank you

Frank S. 
Rating:
5.0

The woman who helped me unhook the trailer was amazing

sarah M. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. J. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
1.0

First off, you could require them to have ALL the equipment that they guaranteed would be there for me. I got a truck, less than the number of blankets I ordered, and no hand truck or furniture dolly.

Lawrence W. 
No reviews have been submitted for this location.

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