When I arrived to pick up the truck it took a long time to find anyone , there was no one to answer the phone I had to walk around to find a man cleaning the rooms to get the vehicle. When I got the vehicle it was dirty it looked like chewing tobacco spit all over the interior. Then there was no gas , I almost ran out of gas getting to the nearest gas station 0 .1 km away . When I got the truck loaded at my house it wouldn't start , I was on hung up on a few times then got a confirmation by text . A neighbor gave me a boost so I canceled the roadside assistance. I was give. An extension on returning the vehicle the next morning from 9 am til noon . The next morning the truck again would not start , I did the online roadside assistance again and was given a 70 min arrival, that would have made me late for my return , so I called and spoke with a very rude lady ( very rude , it was weird because everyone else I spoke with was amazing) I got the vehicle boosted again by a random stranger, and canceled roadside again . The ride back had the engine light flowing the whole time . When I dropped the vehicle off , I told the information to the man he started the truck once but then it died again . Rough experience, made me late for shipping my vehicle.Cameron G.
Customer Reviews for Port Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a terrible experience at Mobile Gas 446 E main st. welland. I called U-Haul and they directed me to this location in Port. The experience was like night and day. This location on HW3 was exceptional. Made the whole process easy and quick. The gentleman that worked there was super friendly and helpful. If/when I need to rent again I'll 100% be going back.Eric B.
Customer did not leave a comment.Gary C.
There was no inspection by the uhaul place to make sure the trailer was hooked up properly. Turns out i wasn't able to connect the lights to my vehicle. Bought 2 adapters that didn't work then had to drive it back to the dealership at night. Never even got to use the trailer and now have to pay $300 to have the item delivered. Would not use this location again.Christine C.
Have more visible Uhaul signage/directions on locationRoselyn W.
Customer did not leave a comment.stephen B.
Customer did not leave a comment.James C.
Customer did not leave a comment.Tracey G.
The staff at the location need to be more welcoming and communicate better with customers.BARRY P.
This location was great. I was very disappointed tho as I was left without the truck I reserved and people waiting to help. I had to seek another truck and the last location left me for over 2 hours with no responseJen S.
Customer did not leave a comment.Anna D.
He was rude and told me to just leave the keys he will deal with it later, I told him um no I would like my deposit. He said oh you didn't use a credit card. I said no I don't have one, he made me walk all the way back across the parking lot to get the mileage for him. He gave me back 100 dollars cash and walked out of the motel into his home. I think we were done I don't know. I waited a few minutes then left. My experience was very unsatisfactory, first the flat tire and being set back 5 hours, to the relocation of another truck, to drop off.APRIL P.
When the truck was returned, it was after hours so we just dropped the key in the Dropbox. Couldn't be easier.GREGORYA U.
Fix the sunvisor. Clean the inside. Fix the seatbelt attachment. Make sure the office is actually open during the stated office hours (showed up at 6:30pm, it wasn't open, says it closes at 7pm, nobody answered the phone twice). Don't require PHYSICALLY signing paper during covid. Fortunately, dealing directly with this location was 10x better than booking online and dealing with the SHIT uhaul central customer service that fails to call and changes locations at the last minute.SKYLAR B.
Customer did not leave a comment.Tina T.
Well. First of all i. Order a truck in. Welland. Then. They took my credit card info. To hold the truck. Not to pay for truck which i wasnt told. Then i received a email. That the truck would be avaible in dunville fri morn at 10 am. I lwft welland and. to dunville. To pull into the parking lot at 1035 am i then received a email stating my truck would be avaiable for pick up at 1130 am in fort erie. Another 45 min drive from dunville . at this point i called uhaul and said like whats going on here n explained my situituon. To the girl. Her name was emily. She was great. She said sir there a truck avaiable in port coloburne for pick up and seeimg since i rented it for 2 days. They were going to give me 1 day for free and add 50 miles for free. I then drove to port coloburne to pick the truck up. The gentlemen there. Said sir your truck needs to be paided for i was like what. Why is there this 134 dollar charge here. He explained thats to hold the truck. This. Gemtleman was great. Very polite. I then called uhaul again. As at this point. Im frustated. Beyomd belive spoke to emily again and asked her. Why there was 134 dollar charge on my credit card. She explained sir. That was to hold your truxk i saod well at this point i dont have any cash. Or. My credit card. Or mt debit card with me. She then got her supervisior. Who was the bigest B@$CH I EVER SPOKE WITH. She told me to get out of her uhaul office when it wasnt hers. It was a motel in port colburne i saod your going to do me like this. I rented a truck gave my credit card info. Nobody informed me it was to hold the truck i expalined with frautration in my voice what do i do now. That i disnt being bekng moeny debit or credit card aith me and at this point im 3 hrs. Behind in moving lomg story short i called a freind to being me cash to pay for the truck. She was institing. That. If i didnt speak to her the way she wamted me to i would have no truxk. So i shut my mouth. She then said if i didnt have the truck back by 930 am my crdit card. Would be deducted another day. She didnt evem give me a full 24 hrs. I moved and had the truck bavk within 4 hrs. I even fill it woth more gas Then it had. Ill never use. Uhaul again. I Will tell all my freinds and family. The exp i. Endured with your services and this supervisior. Wish i would of got her name. Pleease people. Think twice there other companies. That will treat you better then uhaul treats there customersJade P.
Customer did not leave a comment.Jillian R.
Customer service agent was rude and snapping at us. Rolling his eyes and obviously being very annoyed we were returning our car there .Holly K.
Customer did not leave a comment.JOHN H.
Reservation was a nightmare. Pick up location changed via phone call 45 min before pick up resulting in a longer drive to pick up equipment. Drop off location was attempted to be changed from our selected site by customer service but we refused as it would have resulted in a 35 km drive to the drop off location when the original drop off location was minutes from our move site. Drop off location personnel didn't even leave building to assist with trailer disconnect , told to â€œjust park it over there.â€ Only redemption came in the form of a $50 refund following a lengthy compliant email sent to customer service citing default on reservation guarantee that came with a same day apologetic response.Mitchell B.
Customer did not leave a comment.Sharon K.
The vehicle had an engine light on. We had to risk loading everything and getting stuck or stranded. Then delaying everything in the event of needing roadside assistance. I had my movers for specific times. I wasnt satisfied leaving with an uncertain vehicle. Also, i find it down right dirty and low that i booked a vehicle in Fort Erie and you provided one (conveniently the only one within many kilometres, yes i called about it) over 30 minutes away while still charging me kilometres.... Thats disgusting and i will be sure to tell anyone i speak to about it how you purposely made me pay for extra kilometers. Theres no reason someone couldn't have delivered that truck to a fort erie location or you could've done something about my milage charges. You had me over a barrel and you knew it and proceeded to take advantage because of that. im utterly disgusted!!!Jessica S.
Customer did not leave a comment.Joseph M.
Great guy that help me will always go back "Thank you "Rick H.
Everything was waiting Fast service both endsMike H.
The online payment portal was problematic but rental agent handled it very well.Isidore C.
Customer did not leave a comment.Michael K.
Have a truck at the proper location and time, treat customers with respect and improve communication/availability for contact.Jessica D.
Customer did not leave a comment.Jacob B.
Inside of the truck was dirty. I had to completely sweep it out on my own.Kylie C.
Customer did not leave a comment.JIM B.
Customer did not leave a comment.GREGORY C.
This whole experience renting a truck this time( and I have rented many times) it has been a nightmare. First off I asked to pick up the truck one minute from my house on Kent avenue. I get an email days later telling me that I have to pick it up in port Colborne which is a 50min drive from my house each way. I had to struggle to find a ride there. Who is paying my gas and mileage?? I had called uhaul to try to rectify this and the lady on the other was extremely rude told me she would give me 100 km free and twenty dollars (I have two vehicles driving from port Colborne now costing me gas money) so I said to the lady that it isn't fair she said rudely that's what I'm doing and then she hung up on me!!! This is the most inconvenience that U-Haul has put me through. I was under a huge amount of stress that day from picking up the vehicle it put me two hours behind because Kent avenue is a minute from my house and opens at seven and the location I had to pick it up from was not open until nine and the almost two hour drive I had. And the truck as filthy inside the cabin and more so in the back of the truck empty water bottles left behind and used tissue I'm appalled. I rent trucks from you all the time and never had this terrible experience.Tracy M.
Customer did not leave a comment.James A.
Customer did not leave a comment.Patrick J.
I recommend Toronto drop off at the Junction depot. There's plenty of room and service was great.darlene P.
It's run out of a shady motel. There was no secure area to do business, people were coming and going.Robert B.
Would like to know that you can't use debit before hand.Dezarai M.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.Cris R.
I was charged for extra fuel even though I returned the truck with 1/8 of a tank more than what it came with. I had to complain in order to have the charge reversed - although my complaint was handled very promptly and professionally!John B.
We were charged a wrong location dropoff fee for no reasonHannah F.
I was charged a wrong location fee for no reason.Hannah F.
Customer did not leave a comment.Doug R.
Very clean. Was In and our of there in no time.Ruth B.
The man I dealt with didn't understand the terms of the one way rental (i.e., that there was no charge per kilometer). He didn't consider my complaint about the leak in the truck nor my report that one bag of packing blankets was not opened/used. The parking lot was covered in ice; very dangerous.John B.
This man was very unfriendly, no customer skills, no appreciation, no manners, his customer service was terrible. The truck was covered in snow. He tried to charge me twice. I would never use this Location again.laurie B.
Customer did not leave a comment.Kim J.
First Van oil pressure light was on and when we checked oil it was extremely low to nothing on the stick. Trying to get another van we had to wait for agent to call supervisor and that person wanted us to go to another location out of our way to pick up a van, finally rented us another van that was on lot even though they told us there was a problem with that vehicle too which was not true, though we insisted, we checked vehicle over and it appeared to have no problems, it did obviously have an exhaust, fuel issue as there was an odor of rotten eggs while driving, we had to drive with Windows down. Our move was delayed by a hour due to problem with first Van. We did not have van for 8 hours. Time on contract/ receipt was also incorrect. These vehicles need better maintenance, including rear tires, not a lot of tread left. Back had not been swept out/ cleaned. The agent was polite, we know that these issues were not his fault.Marcia K.
No complaintsJoel K.
When I made my reservation I was to pick the truck up in St. Catharines where I live. Two days before my rental I was told I had to pick it up in Port Colborne 37 kilometers away. I had to pay a friend $40 to take me there. Then had to pay $20 in gas to get it back to the level it was when I picked it upDEAN A.
Nothing worked out very wellmark K.
We didn't pick the location our preference was something closer to our home Truck ran fine. Interior was dirty and back pad lock was broken Agent/vendor at location was friendly & courteousDebbie T.
Went into office which and noone was at the desk. Rang the bell and noone came out of what seems like a live in suite. We had to get the cleaning staff to find the owner and he did not seem enthused to assist us.Barry P.
Customer did not leave a comment.FRANCIS J.
Great experienceTara W.
Nothing, very satisfied with my experience.GAARY G.
2 days before I was to pick up my truck in St CathArines (booked in July) an email was sent telling me you had no truck in St. Catharines & that I had to go to port colbourne You need to have staff to drive trucks to the location they need to be. Instead Ihad to rearrange a work day and spend valuable gas money on my car. When I phoned the 1-800 operator to discuss I found him rude. The truck I picked up had an engine light on which I checked with the owner he ran it through the computer check system but disconcerting none the less. and when I was driving the steering was very loose and at one point let go altogether Not a great way to start a move Further I later discovered the renter put 4:30 down as pick up time when it was 5:45janet H.
Truck was working fine. Our rental service was fairly quick and efficient, but looking after the couple in front of us took quite a while. The truck was not swept clean from the previous rental. The preliminary estimate, invoice, dashboard settings, and fuel efficiency sticker on the dash should be in kilometers (litres, litres/km,etc) rather than miles,mpg.Don R.
Customer did not leave a comment.Dwight A.
Customer did not leave a comment.judy R.
Customer did not leave a comment.Tony V.
Customer did not leave a comment.michael E.
mntce. on the vehicles re: gas consumption was pathetic. U-HAUL needs to be more pro active on the tune-ups etc. I rented a large u-haul truck and drove from Pr.Rupert B.C. to Grimsby Ont....the gas mi. wasn't bad but I had to fill the oil up way to often...BAD ! These are items that management can maintain and give the company a GOOD NAME...merci !larry T.
Give people what they order and don't make them drive over an hour to pick something upjennifer S.
The owner of this business. Is useless..and he didn't return the entirety of my cash deposit. I had the trailer for literally 6 hours and it was returned in exactly the same condition as when I received it. I highly recommend not using this location.Matt C.
Unit was not clean, initially the operator didn't think I was at the correct location. Also he didn't check the cargo area ... although it just needed a little sweeping on my part.Mike S.
Customer did not leave a comment.Brad B.
Customer did not leave a comment.Brian C.
They should have walked me to the truck to make sure I knew how to open/close properly. They just gave me the keys and that was it.Daniel N.
Customer did not leave a comment.Richard S.
We booked the truck at a specific location, since we wanted to pick it up from there. However, upon arrival we were told we had to go pick the truck up in at another. An extra 45 minutes. If we book a truck at a specific location. It should be there. It's your responsibility to make sure the trucks are where they should be. Not the customer. And your agents are out to lunch when it comes to explaining anything. They did not offer insurance. So I had to call and argue with an agent to get insurance.mike M.
Absolute worst experience... will not recommend this place to my worst enemy. After completing the express check in online it still took me almost 40 mins to get a 5x9 trailer.. I was the only customer there. the rep did not know how to use the computer. Then once we were done they simply pointed across the lot and said "look your trailer there" never came out when I got the trailer, never came out when I returned the trailer.Scott F.
Customer did not leave a comment.Robert B.
I had to go to another location to pick up the truck but you gave me a break on the mileage...truck and service was excellent. Thank youTony M.
Make sure that when a truck is booked over a month before pickup date that 1 is available in that area rather than having the customer drive 45 minutes away and then 45 minutes back to location it was ordered for.Rick M.
Good. Twice we have gotten U-Haul from there. Although U-Haul is very misleading with their 29$ trucks. In the end it's over 100$ just to go 25 mins away. Plus gas.James L.
Customer did not leave a comment.Lynne B.
Customer did not leave a comment.Art V.
Very accommodating - - was please with my experienceRuth S.
The rental time was efficient and easy to do. No walk around the vehicle or such, but I have not rented a truck in a while so that this may be the way of things now. I returned the truck three hours early and no one in office, so left the keys in the drop off box. Was a bit surprised to hear from the Hamilton office on Sunday to see if I had returned the truck. All went well though.Maureen B.
forms and guidelines for odsp recipients would be helpfulJohn M.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Christine B.
Customer did not leave a comment.Nikolas M.
Friendly and return was quick and easy.ruth A.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.Joanne B.
Staff arrived at my return time and checkout only took 5 minutes.James S.
We paid $70 for a 2 day rental, then on return was asked for $75 more in cash. Was charged $145 for 2 day rental. This is the second time, at a different location. 1st time we fought the charge, this time too tired to bother. But becoming a theme, the cash request was oddLucie W.
Originally booked different location, was told I had to go out of town to pick up. Clerk had issues and took 45 min to complete. Never given any paperwork or receipt.Jennifer H.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.Rakesh D.
Customer did not leave a comment.Rakesh D.
Customer did not leave a comment.Robert N.
This was a terrible experience. Employee seemed unfamiliar with what to do and system. We waited for 30 min without return being finalized! The e-mail receipt showed we were charged for gas (over $200!) although we had returned with a full tank. We called location and protested , and change was reversed, but this was a very , very frustrating experience. If location is not competent to handle return transactions, it should not be a UHaul location.Dale E.
I had made a reservations for pick up June 1 for 2 days. I called Saturday June 2 to ask for a day extension. Instead of drop off June 3 we would drop off June 4 which we did. We were charged another 92.00 for one extra day. My husband read the receipts when we got home. How can we get a refund for the extra day that was charged?Krystle E.
Waited far to long. People don't have that kind of time on moving day. I waited 45 minutes to an hour.Denise P.
Customer did not leave a comment.Nigel B.
Customer did not leave a comment.Dean O.