Portsmouth Sunoco
(U-Haul Neighborhood Dealer)

Rating:

3.0

Location was closed when we returned truck. Might have been nice inside, but outside image is not comparable to a Uhaul site.

Rating:

5.0

Nothing. We were assisted in Portsmouth as well as Hampton by EXTREMELY accommodating people. Both locations went above and beyond!

Rating:

4.0

Cruise control should be standard, especially on long trips. We drove 3000 miles without it. Ouch.

Rating:

5.0

Geno, the owner was excellent in every respect. I needed the truck at the last minute and he was able to accommodate me. He was friendly, polite and said he was always there to help. He really turned my day around. A stressful situation was under control and I left to enjoy my day. I most highly recommend Geno and his business!!!

Rating:

5.0

Nothing to do with the pick-up location. UHaul has *GOT* to work on the rental model. Having a last-minute (to us) change of vehicle, location and time--with the potential of no rental at all--is not a sustaining model. Knowing this is a possibility will make me look elsewhere the next time I need a truck.

Rating:

5.0

I was very pleased with this location. Geno was extremely friendly, helpful and knowledgeable.

Rating:

5.0

very good customer service. vehicle worked out fine...

Rating:

2.0

See above comment

Rating:

5.0

We were pleased all the way around!

Rating:

5.0

Best Uhaul experience I have had yet. Going to go here from now on!

Rating:

4.0

Not much improvement required - friendly, helpful and processed the paperwork quickly. It is a small location, so not a lot of availability, but good service and they had the trailer I needed to transport my mower.

Rating:

5.0

Helpful, friendly and great customer service!

Rating:

5.0

No need for improvement here: The have excellent Customer Service

Rating:

5.0

No need for improvements, They provide Great customer service

Rating:

5.0

great place

Rating:

5.0

nothing

Rating:

5.0

Find more people like Gino ! He was great !

Rating:

5.0

Worst experience I've ever had in regards to the customer and scheduling departments of national uhaul. The local person at the Sunoco was beyond helpful. I have submitted a complaint in regards to the scheduling department and the verbal abuse that was directed at me as a customer and what is by far appalling behavior and customer service

Rating:

5.0

great service

Rating:

5.0

great

Rating:

5.0

Great

Rating:

1.0

Absolutely a joke. Took about a hour to complete. Called someone in Georgia who transferred me and was on hold for 20min no one answered. I will not rent again. Budget or Ryder is getting my business. To top it all off I still had to return at 3 even after talking almost a hour to get help. So as for my comment you should give to your next customer... give them the number to some other rental companies in the area

Rating:

5.0

GREAT PLACE

Rating:

4.0

Helpful staff who gave us all the pointers about rental.

Rating:

5.0

Great customer service...quick and easy in and out.

Rating:

5.0

FANTASTIC

Rating:

5.0

I cannot think of a thing to improve the experience.

Rating:

5.0

nothing

Rating:

5.0

Friendly and efficient , hooked up then trailer while I was settling the paperwork

Rating:

5.0

Great people......very helpful. Took the time to be sure everything was understood. Would use them in the future and recommend these people!!

Rating:

1.0

I was given wrong information and totally different pricing now have to chase it all back to get my money back

Rating:

5.0

great location, and service

Rating:

5.0

the owner was great.

Rating:

3.0

There was no indication of where to park the truck at this drop off location, and the key drop box was unmarked. I suggest making signage for both of these things.

Rating:

5.0

Better signage as to where to drop off the key during weekend while closed... this is a 24 hr drop off center. I called 800 number and they were very helpful.

Rating:

5.0

EXCELLENT SERVICE

Rating:

5.0

perfect

Rating:

5.0

Overall very good experience with a fair price. Thank you.

Rating:

2.0

Minimal space available for drop off. Unclear where to drop after hours. Poor lighting. Paperwork box?

Rating:

5.0

fantastic service

Rating:

5.0

Great experience

Rating:

5.0

GREAT customer service!

Rating:

5.0

Only concern is that the engine light was continuously on. Cell phone activation at site did not work.

Rating:

5.0

The employee was very helpful and explained everything in and out really quickly even let me borrow his personal hitch because I forgot mine

Rating:

5.0

Nothing much here, they were great. Keep up the good work.

Rating:

5.0

Helpful, friendly and humorous staff.

Rating:

5.0

great place

Rating:

5.0

I would have liked to have known that I needed to drop off the truck by the same time the next day because I had to pay for another day. Otherwise, they were great! Also, there were 2 uhaul places on the same road, I went to the wrong one and the manager gave me a ride to the right location. I was very appreciative since I was dropped off.

Rating:

2.0

I asked for the uhaul for 2 days and turned out I only had 1 day. And the pricing was completely different than on your website. Very confusing and was not needed during a stressful move.

Rating:

5.0

fantastic service, customer service is excellent!

Rating:

5.0

best ever

Rating:

5.0

It's better to schedule in person than on Internet... Then service is exactly what the customer has requested... Great service from this Portsmouth Sunoco 015258 location.

Rating:

4.0

It was beyond inconvenient to have my pickup moved to this location at the last second. As the paying customer I should not have to accommodate your needs. It should be the other way around. It made me late for work and the rushed check out caused me to overlook a mistake in the booking that caused further problems later

Rating:

5.0

Met me in the parking lot and even parked the trailer for me! Highly recommend this location.

Rating:

5.0

Nothing everything was great !!!