Check batteries to ensure they are fully charged?!Jose G.
Postal Annex #15
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had ll reserved a 26 foot truck via telephone. At 8pm the night before pick-up I received a telephone call saying no trucks at were available until Monday at any San Diego locations. Your customer service representative told me to try one of your competitors. After some anxiety, as you can see, I was able to go online and reserve this truck a few miles away for the next morning. I've always had good experience with U-Haul. I hope this was an exception. Thanks.WILLIAM D.
Customer did not leave a comment.Rebekah L.
I was told I could do mobile check in at 8am since the location did not open till 10am. I tried to get my truck but could not use the app or website to check in. It took my payment and drivers licenses, but did not let me get the unlock code for the truck. I had to wait around till the store opened to get my truck. Delayed me by 2 hours and I was on a tight deadline to move out of my place. Also I wanted to start early since it was 100 degrees that day and wanted to be done before the heat of the day. This was not a great customer experience.ANTHONY S.
My one complaint is that none of my â€œextrasâ€ that I ordered were in the truck. I requested a furniture dolly, utility dolly and furniture pads. I did speak to customer service after a brief hold and they assured me they would make a note and refund the amount of those rentals. Unfortunately, it delayed my trip by nearly an hour because I had to go to Home Depot to purchase a furniture dolly. The good comment about the trip was the vehicle drove very well and maintained decent gas mileage. It also had plenty of storage, was clean and a comfortable cabin space.Erik H.
N/A, Drop off after business hours.Veronica B.
Customer did not leave a comment.Justin C.
Customer did not leave a comment.Carolina C.
Customer did not leave a comment.Donivan W.
Customer did not leave a comment.Michael K.
I reserved a 20 foot U-Haul and this location did not have one, then I asked to give me one to replace it at least a 15 footer and they didn't have that because they had them reserved they did not accommodate my needs and honor what I had booked I didn't even receive a discountHaydee B.
Customer did not leave a comment.Carol B.
Customer did not leave a comment.Joshua W.
John was very helpfulJose M.
Customer did not leave a comment.Joseph W.
Everything was clean, but I got a flat tire on the car healer within 45 miles of leaving on a1600 mile trip. Also a couple of the tires on the rear axle if the truck were really bald. I understand why, but not having cruise control on such a long journey is very annoying.Joel P.
Customer did not leave a comment.David M.
Customer did not leave a comment.vickie K.
Weird drop off site. No others cars in site, really did look like just a postal annex. Drop off was super easy and fast though.Michele S.
Easy location thanksJudy M.
Maintenance was lacking! 2 tires HAD to be replaced before we could even leave the parking facility. Pick up was for 8 am and it was after noon before the truck was ready. The other same size truck on lot was offered to us and it had an oil leak that should have kept it off the road. Hopefully other folks will be safe on road. Third rental was not a charm like our previous two this year.Sheryl N.
Customer did not leave a comment.Bret F.
Nothing. The site was clean, the staff were polite and helpful. I didn't even know U-Haul had a location so close to my home until I Googled it. I well use this location again.Antonio M.
$19.95 turned into $110. . . .Ron L.
I picked up at 3:51 pm and because I asked about after hours drop off they put a return time of 9:00 pm. I had to call into get it changed to 3:45 pm drop off the following day. I dropped off at 3:00 pm and they tried to charge me for 2 daysMichael B.
Was a little difficult to locate. Should let customer know it's Postal Annex location and not a "U-Haul".Steve M.
Customer did not leave a comment.Jason D.
I arrived 45 minutes early ahead of store opening to use the uhaul app to download some code to get truck. The App hung up and would not allow me to continue with the verification process. I have an android phone, the whole process was a disaster. Will never do that again. So I wasted 45 minutes waiting for the store to open. Thankfully the clerk Ruby was excellent at getting me checked in and on my way. Your app is terrible, would not let me resubmit the driver license photo. I would appreciate some kind of credit for my wasted time. Also the truck was parked under trees and the windows and windshield were extremely dirty. I had to wash before I could see out to drive safely. DennisDENNIS R.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Catherine H.
Never dealt with anyone at this location.Davina V.
Customer did not leave a comment.Christian G.
Customer did not leave a comment.DAVID W.
Online booking by android slow and cumbersome - seemed like old technology. Truck windshield filthy. People in store ok.Michael B.
Customer did not leave a comment.Jesse G.
Make sure the truck is usable in the first place. Multiple mechanical problems with the truck in the first place and during the trip to the point that it was dangerous to drive. Only one headlight worked. Dashboard back light did not work to the point that I can not tell the speed i am going. Lastly I sent in a customer review on Tuesday 2nd July with order number without responses. How is this business run with such incompetency? Overall very disappointed with Uhaul and the service they have provided.Patrick T.
The reservation location kept getting moved farther from where I needed to go with the truck. It cost a lot more money on mileage. My fault I suppose for not demanding a closer location. The local franchisees are always good, but I have had several bad experiences with the national reservation people, including getting billed an extra $600 once without warning for changing a drop off locations to be 10 miles closer. If that sounds unbelievable, I thought so too, but it is true. I just rented from Penske for my actual move from California to Texas and they beat U-haul's price by 25% and the service was fantastic, including changing dates three times without any change in charges.Tina S.
The onsite employee was wonderful in helping organize the timing for me to move. Thank youPaul F.
My first call I was told there was no need to make a reservation, to just show up at the store when they opened at 0900. When I got there, the first thing I was asked was what my reservation was under... Other than that. We had a wonderful experience from beginning to end. Great location, wonderful friendly staff. Couldn't ask for anything more!Tanya K.
Our pick up site was changed to a location that did not open for two hours later than we had reserved and that cost us valuable time and money to accomplish the move. We had no other opportunity at such a late notification. Would definitely not recommend this kind od 'service'!Daniel B.
Customer did not leave a comment.Philip O.
Customer did not leave a comment.JOHANNA S.
Had to sweep out back of truck before loading. Floor on passenger side was dirty too.Stephen F.
quick in and outVicente L.
Customer did not leave a comment.Terah L.
Customer did not leave a comment.Marioly M.
Whilst the truck was well maintained , the parking brake was on the verge of needing maintenance , when the foot pedal was depressed it would go all the way to the floor before grabbing. This WILL need attention soon.Brian E.
Nothing! Very professional and quick. Great explanations. No surprises.Kelli S.
Customer did not leave a comment.KATHRYN T.
Nothing to improve just wanted to let you know that the Gentlement that help me out was very professional I would make him a supervisor in my business give him a bonus keep him happy cause people come to this location cause of the profesionalaty that he conducts businesses.Ernesto D.
Customer did not leave a comment.David W.
Customer did not leave a comment.KATHRYN T.
If I have to bring back the vehicle with fuel, then the least that could be done is keeping the windshield clean. Interior was fine, outside needed a wash, but the windshield was filthy. :/ I cleaned it myself both inside and out, took less than 10 minutes. So I'm not really sure why that can't be done before renting out to clients......Shannon I.
Clerk should give more details of drop off location. He said it was 1.5 mile from where I was going and it turned out to be 15 miles from me. There were several more closer but I couldn't get thru to customer service to alter drop off contract. On Hold for over 23 minutes. I hung up. Terrible customer service hotline.Angela K.
friendly staff and very helpfulJEFFREY D.
Customer did not leave a comment.Santiago V.
Customer did not leave a comment.Ronald V.
Nothing to add, excellent serviceAaron L.
The postal annex rep was super helpful when I had questions. Even offered to help me through the mobile process. Great customer service. The moving truck had a dirty sliding back door, but the cabin was clean.Pavel M.
John is friendly and helpful. I really like this location as it is a small business owner.PETER M.
Customer did not leave a comment.Margaret G.
Windshield was dirty and interior had not been sweptMichael S.
The location was different than what I initially picked however, they called to verify the the location and pick up time/equipment. Overall it was a pleasant experience minus the fact that the location we had was slightly difficult to find as it was part of a postal annex and not easily identified as a Uhaul. Overall, very happy.Elizabeth P.
The pick up location was changed without notifying me. That should not happenDean S.
The check in was a huge pain, not as efficient as advertisedDiana A.
Drop off directions specific to location. (Where to park, leave keys, etc..) Thank you!Adrian R.
Customer did not leave a comment.Tiina R.
Customer did not leave a comment.Rob M.
Make sure you charge adequately. I reserved a truck for 2 days, kept it for 1 day, and my credit card was charged the for 2 days.Ponnice B.
Wasn't told the drop-off point was closed on Monday. Was told I had 3 days, actually 4.lynn R.
Customer did not leave a comment.Tomas D.
No Dropbox, had to go to a different location to return truck - and got charged for the gas used to get there - not happyDorothe L.
John was pleasantveronica B.
When I rented the Uhaul truck I was given a guide to follow with the suggested amount of gas needed to bring it back to what it was originally rented out for. I followed the guide as instructed by John who rented the truck out to me. I upon returning I was down to 1/8th and the contract suggested to put in 23 gallons to bring it back to 15/16 of a tank. ( Print out also said it was a 33 gallon tank. Probably a lie! ) Well, needless to say the contract info was wrong and you got a full tank out of me. But I guess that is the general purpose. I did not feel comfortable renting the truck because I've had gas level issues in the past and again I'm having the same issues. My suggestion is that ALL trucks are rented out with FULL tanks so these issues will be automatically solved! I'm glad I don't have to rent a truck again. I feel like I was taken advantage by a huge company. But again, I believe they print out the wrong info to squeeze anything out of you. And discounts, forget it. Military screw you too. Right Uhaul, way to go!?!!!!Christina C.
Customer did not leave a comment.glenda B.
Customer did not leave a comment.Howard F.
There weren't enough pads to fill the requested order, and there was a homeless man living behind the truck who was practicing his nunchuck skills when I picked up my truck that was a little unsettling. The staff was good about accommodating the fact that they accidentally rented out the truck I ordered though. Overall a good experience but they were just understocked.Chris V.
Customer did not leave a comment.Courtney M.
Customer did not leave a comment.Jose C.
Had to pick up the truck a day early because we called the Valley Center location and they said they didn't have a 10' truck for a Sunday pick up (we had to drive to Escondido to pick up the truck a day earlier). They told us since we had to get it day earlier then it would be an extra day on the back end (which we got charged for at the Huntington Beach location). Plus we got a 100 miles and we drove from Escondido to Huntington Beach (which is approx 60 to 70 miles but still got charged for overage on miles). I'm so confused by the service and the contradictions.Carol G.
The worker, John was a super busy, but managed to help me out in a courteous and professional manner.Jim E.
Customer did not leave a comment.Debora R.
U-Haul should have a "full tank Policy" for your rentals. The rental I had was only 1/4 tank full. This will ensure your company knows when there is an issue with fuel lines before renting.John H.
Nothing I can think of. I was treated respectfully, and had a great exchange. I did not have to wait - at all! My expectations were exceeded.Steven D.
John was professional and focussed on customer satisfaction. Nice truck. Met our needs perfectly. Thanks!Andrew W.
Great ServiceDavid W.
Quick and efficient!Rosanne V.
All the staff were friendly and couldn't have been more efficient. I was in and out in 10 minutes - both for pick-up and drop-off. I will use them again.JEFFREY D.
Customer did not leave a comment.Christopher C.
By far the easiest rental ever. I did everything online and was in and out of postal Annex in under five minutes. I didn't see any other U-Haul vehicles there, so I'm not exactly sure how this works, but whatever you're doing, you're doing it right. The van was in excellent condition, very clean, new, and a breeze to drive. I couldn't have asked for a better experience.Lori G.
Awesome set up. Couldn't of been any easier. Thank you!Anthony W.
Clicking the map link for directions from your website end you to the wrong address. The rubber floor mats installed in the load space smell of chemicals from manufacture.Anthony C.
I asked Siri to find me the closest U-Haul dealer & she referred me to a location on Midway Dr in Escondido. I called the number listed and found they had what I needed. However, when I went to confirm their store location I found that the address listed for the site was totally different from the actual store location on E Valley Parkway & Rose St. It as still close enough that I went there, however, it was a bit confusing. The people in the store couldn't have been nicer and more pleasant to work with, and they were just as surprised as I was at the incorrect information. Overall it was a good experience.STEPHEN M.
Easy process to pick up. Truck was well maintained and easy to drive. Staff very friendly.ANNA F.
Not enough rental padsSTEVEN P.
John was fast and extremely helpful. Very good customer service.Bradley W.
Customer did not leave a comment.TIM G.
Nicest U-Haul truck I have ever rented! Nice to see the re-investment in product.GREG M.