Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)

780 reviews

6444 E Spring St   Long Beach, CA 90815

(562) 627-1013

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(562) 627-1013

6444 E Spring St
Long Beach, CA 90815

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARIO F. 
Rating:
5.0

Great team at this location!

LAURENCE A. 
Rating:
5.0

Excellent customer service. Great location

CORA S. 
Rating:
5.0

Customer did not leave a comment.

ETHAN B. 
Rating:
5.0

Customer did not leave a comment.

HELEN A. 
Rating:
5.0

The truck interior was filthy. A sticky liquid was spilts all over dashboard.

IGNACIO M. 
Rating:
4.0

Make the restrooms available to paying customers.

EARL C. 
Rating:
4.0

A couple of things were disappointing about this experience. We received a truck with a gas tank that was less than half full. Given the estimated mileage we had put down that we'd be traveling for the day, we were disappointed that the tank wasn't more full. Additionally, we had pre-ordered 24 blankets. The site only had 6 available for us. For something that had been pre-ordered more than a week in advance, it was surprising to not have this ready to go for us. We were advised that we could drive to another location to pick up more if needed, but that was not convenient for us nor fit into the time window we had to complete our project for the day.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Tuesday E. 
Rating:
5.0

During our recent move from our old home we've had to use uhaul several times until we were able to find and move into our new home. The couple who run this uhaul location were the most pleasant we ran across by not even a close margin. They made am otherwise arduous process completely pain free, I will recommend this location to any of made friends that need to use uhaul.

STEVEN C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN F. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN C. 
Rating:
5.0

Made the pickup/dropoff process very easy

TIMOTHY B. 
Rating:
5.0

Everything was great

RAUL C. 
Rating:
5.0

Customer did not leave a comment.

HIRAN F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
4.0

Lovely timely service. Things that could be better: 1. a large "U-HAUL" banner visible from the street 2. loading ramps available to be taking with the van

Philip B. 
Rating:
1.0

I waited for about 30 minutes while they tried to verify me on the app. I had to eventually go inside. The vehicle was not sanitized prior to my using it.

Daniel W. 
Rating:
5.0

Great experience! The shop and the employees were great!

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Outstanding Customer Service. The Owners go above and beyond to meet customer needs and have clearly trained their Staff to maintain a high level of service.

GREGORY S. 
Rating:
5.0

Friendly and fast... it was the best U-Haul experience ever!

GLENN R. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

I don't know if things were wiped and clean but it would be cool if they mentioned it.

Moses H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Filip M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

ALEC B. 
Rating:
5.0

Return the truck at 3:15 PM but did get the return receipt email until next day. It would be great for customer to get a receipt within 2-10 minutes. This will release a customer from liability of the truck.

Tuyen T. 
Rating:
5.0

Customer did not leave a comment.

SHARINA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Everyone was so friendly and helpful, and the Uhaul van was spotless. Thank you!!!!

Christopher L. 
Rating:
5.0

Perfect rental. We will definitely rent from this same location again.

mark K. 
Rating:
4.0

Carry more moving products, e.g. boxes, tape, bubble wrap.

Jeffrey K. 
Rating:
3.0

My original reservation was for a 15 ft truck. ou did not fulfill my reservation, and after a days hassle on the phone you gave me a 10 ft truck and trailer, I did not pick up the truck here, just the trailer - I had to drive from Hermosa Beach where I picked up the truck to Long Beach to get the trailer, then back to Torrance to begin loading. Also, I do not know who Walidah Torrence is. Somehow you stuck someone else's name on my rental - I hope you did not share my personal information with this person, or someone in your company in in it up to their neck. And, no, as you can guess, I am nt happy with my rental experience.

edward L. 
Rating:
5.0

It was a perfect experience all the way around. Thank you So very much.

Marisa N. 
Rating:
5.0

Customer did not leave a comment.

Danny J. 
Rating:
5.0

Customer did not leave a comment.

Jayme D. 
Rating:
5.0

Clean trucks before renting them out Fix or maintenance trucks before renting them out. My door did not close properly, so a warning light was on and I didn't feel completely safe while driving the truck.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Brandy H. 
Rating:
5.0

Customer did not leave a comment.

NAVDEEP S. 
Rating:
3.0

No comments

Ronald P. 
Rating:
4.0

Did not get a receipt at time of vehicle return or emailed to me

BRIANNE J. 
Rating:
5.0

Customer did not leave a comment.

TAYLIN S. 
Rating:
5.0

Customer did not leave a comment.

Tim Z. 
Rating:
5.0

Customer did not leave a comment.

WALTER P. 
Rating:
5.0

Very friendly, helpful, and efficient. Highly recommended.

MICHELLE G. 
Rating:
3.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Friendly and professional. All interactions were helpful.

Kathleen O. 
Rating:
5.0

Customer did not leave a comment.

Julia O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
4.0

Train employees when not with a customer.

NANCY Y. 
Rating:
2.0

Truck was filthy dirty both inside and out. Had to Covid 19 clean myself. All tires were 10 psi low. Good news they had a Truck to rent..

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Many thanks for your help this summer Postal Annex!

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

The owners at Postal Annex are friendly and efficient. Easy to rent, easy to pick up and drop off. I cannot think of anything they could change, except, maybe, um, free cookies : )

kathleen M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Everyone was great.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Love this place.

GUILLERMO L. 
Rating:
1.0

Not over charge people and explain to people fully the charges and they proceedure I was never told to verify mileage I was charged for insurance I never wanted I only used the truck to go no more than 10 miles fr there to Anaheim I was told it would cost 19.95 plus mileage and I even put 5.00 Gas when it didn't even need it! The gas hand never even moved that's how far I drove just to pick up a sofa!! I will never ever use this place again!! They just told me that they will refund my $20 for the insurance I never wanted in the first place! I need to know how did a 19.95 rental end up being 65.00!!! I need answers and I need my money back!!

DEVORIA J. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

marcos edward R. 
Rating:
5.0

There was a mix up with the license plate for the truck I used and it seemed a little sketchy, but there were no issues while using the truck.

Alison K. 
Rating:
5.0

Absolutely fabulous customer service. Everything went perfectly. BEST Uhaul experience ive ever had. And I've had ALOT!

Lisa D. 
Rating:
5.0

Your representatives were very helpful and knowledgeable of the process.

gerardo G. 
Rating:
5.0

so far very good customer service thanks

Saul H. 
Rating:
3.0

Initial mile written on contract was different from the mileage in the vehicle. Had already pulled iut of parking lot when I realized it was different

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Tanisha D. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Check is was easy as I did everything on the website first. I would suggest that you call in a day in advance to make sure that the unit that you have reserved, is available at the location.

Sean U. 
Rating:
5.0

Great customer service and fast and very convenience.

ANTHONY K. 
Rating:
5.0

Everything was great.

Stephen R. 
Rating:
5.0

The lady that helped us was Awesome! Thank you so much, we will definitely recommend you to family and friends!

karl W. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER K. 
Rating:
5.0

Customer did not leave a comment.

Tracy F. 
Rating:
3.0

We were lucky to have met Curtis in the parking lot. Very nice.

Gregory Y. 
Rating:
5.0

very easy parking lot drop off w/ this location, contacts were professional and sent me updated invoices as necessary

ALLEN DUAN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Customer did not leave a comment.

Carole J. 
Rating:
4.0

Easy drop off. Nice to speak with over the phone. Easy parking.

Yvette B. 
Rating:
5.0

The truck storage area was not swept out, and I had to clean it before putting my things in it. The cab was clean enough, however there was trash in it from the previous renter. Most trucks have moving blankets in the back, in case you need them, but this one didn't, nor did it have the hand cart that is usually in the back. Luckily I didn't need either this time around.

Joseph K. 
Rating:
5.0

Don't change location at last minute

Juan M G. 
Rating:
5.0

Customer did not leave a comment.

Lindsay C. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

The truck box did not appear swept out ss a plastic piece of previous users moving box, and a plastic ball was left inside. The floor of the truck cab may have been swept, but still had dirt like dried mud on it between the seats and although the cup holders were empty, there was quite a bit of dirty residue from previous users. Overall it was ok, but didnt feel really clean.

genie H. 
Rating:
5.0

Everything went so smoothly. The people at Postal Annex are really helpful and polite. Thanks for everything!

SHEILA H. 
Rating:
5.0

Quick, easy, efficient.

Vikram K. 
Rating:
5.0

The customer service was great. The guy was working by himself and was working really hard to get things figured out with the three customers. He was super friendly and I really appreciated all his efforts

Jennifer E. 
Rating:
4.0

I got charge a little over $1000 for extra miles and i only drove 26 miles and my bill was supposed to be $80.00. the next day i got a receipt with the correct amount

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Keep doing what you are doing!!!

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Janine M. 
Rating:
5.0

Customer did not leave a comment.

Cherie T. 
No reviews have been submitted for this location.

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