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JARROD AGHILY
Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide more information for truck return. Maintain truck mechanically. Truck ABS light and check engine light were on. Provide final invoice and receipt for charges.
John ShandyThe truck was filthy. Had tortilla chips and food crumbs all inside the cab. The back of the truck had trash from the previous move. Very disappointing.
Sean ColinPostal annex in Long Beach always has great service. I am and I will continually be a repeat customer.
BRYAN POWELLThis location is amazing for everything they do. We porker uhauls to pick up Girl Scout Cookies from the warehouse. These people are pleasant, efficient and easy to work with
MARIE BEAUSOLEILVERY VERY Nice facility,service, and people. Great service to the local community.
GRGORY JAMESJust the part where until now I haven't received my final statement. Other then that they're Customer service was great 👍
JUAN RAMOSEverything was great except the fuel was reported lower than I returned it as. I didn’t take a picture of the fuel tank, now I know to do that in the future.
Dylan MortimerNothing comes to mind. Everything was great!
JOE HoefgenGreat customer service!
Regina Claytonthank you
stephen hodgessuper friendly and excellent customer service was provided I'll be back
Sal SaenzGreat customer service!
KATHRYN BROWNThe only facility I rent at!
Kim ChamberlainLoved how the tow hook was recessed. It's the first time in 20 years that we've been renting that I didn't have a giant bruise on my shins from hitting into it! Much appreciated. Thank you!!!
Larry StrawtherIt would be helpful to have better tie-down locations inside the enclosed trailer. Similar to what you have on the open trailers.
Murry WestallFor starters, when a customer doesn’t turn a truck in. You should make it a point to call the next customer. You made my moving experience terrible. And I am not happy with U-Haul. I won’t ever use you again. your staff is unprofessional and has no compassion.
EMILY DELTORONothing. Everything is great at this location. Fast easy checkout and in. Ultra convenient!!
EDWARD GINGRASThe location had a computer issue with the U haul internet site. Waited more than 30 minuets, they didn’t know when or if it would allow me to rent. After i left the store, I received a phone call to come back, that the U Haul site was working. I had to cancel my move help.
RICHARD DAILYLocation and people are awesome!!
EDWARD GINGRASPick up was to be at 9am, U-Haul store opened late like it was no big deal and I had movers that I was paying waiting at my house. This is the second time I have had issues at this location. I should not have gone back. Last time the truck wasn’t even there and over an hour later I finally got the truck to use. Horrible. They walked in 37 minutes late today as if it was no big deal. Horrible service
Tracy Ma'aeAll was great! Good service and very friendly and professional.
Edwin LanfrancoSimple,local, reliable,resonable,and friendly. 5 Star Location
Mark QuirozWorked out perfect! Nothing to improve. Everyone was nice, efficient and made for a positive experience. Postal Annex is more than U-Hauls. Great store! Looking forward to coming back to do some gift shopping!
Leslie CarrGreat customer service! Will be returning for all Truck needs
Johar OsorioI drove this truck 15 miles. I added 1 gal of fuel before I returned and was STILL charged for 2 gallons of fuel. How does that math add up?????
Geziena VieaneThe experience renting from Postal Annex was excellent!! Nothing to improve upon.
Gregg MorenoVery easy and smooth
Phil JohnsonHave used Postal Annex before and they do an excellent job
Paul OMaraExcelente
ANA LEVYQuick, clean & easy!
kathleen harrisLovely gift shop I will return to check it out.
Robert jonesThis is a go to place. The staff is friendly, the vehicles are well maintained and clean, and it is a user-friendly location.
Jack DeBaunLet me know ahead of time that the location would be closed when I returned the trailer…not a big deal, though
Greg RobinsonEasy and convenient.. people were very nice
BRENDA HALLERThe location was very close to my residence. Easy and quick drop off
Paul GurewitzAlways easy in and out when using this location
MICHAEL BUTCHERThank you
thomas viskaDue to internet connectivity issues in the store, I had to go out into the street to download your Driver License recognition app. This was a pain in the neck to do and took way too long to complete. I recommend you help the store get a wiFi signal booster.
Howard GriffithsThey were very helpful and went above and beyond at the Long Beach site. He was veryyyy friendly, welcoming and inviting
KAREN ECKLANDVery fast and convenient process, great customer services!
Pauline TorresMy pick up was ready and on time. Filling out the Driver License and Credit Card information online made the process even quicker. Great service!
Dominique HunsuckerI have rented many trucks before and this one needs maintenance. The driver's side door was very hard to close. I had to grab the handle with both hands and slam it closed to get it to actually close. The inside of the truck was wet and dirty. The back door was hard to open and hard to get to latch. The passenger side mirror was really hard to adjust, I think it needs some lubrication. Overall the truck drove fine but it was definitely not as nice as the trucks I have rented in the past.
REBECCA SANTUCCIAppears that I was charged for gas and I showed at the time of return a receipt for the purchase of Gasoline
Robert JohnsonGreat service. Easy location to navigate and pick up and drop off.
ERIKA MARIE ORTIZIt was horrible. There was absolutely no indication of where to drop off or put the keys. I was told that I should have waited to turn in during business hours even though they are a 24 hour drop-off location. U-Haul representative blamed Postal Annex, and the Postal Annex blamed U-Hual. It was an AWFUL experience.
Emily MassreyI wanted to extend rental broke my toe and I asked to keep an extra day , they said a customer was coming @3 pm so I brought back @ 1 pm instead of 12 and you charged me for another day. You could have waived the fee because I could’ve just kept it and that would be it .
Sheshe DavisThe location is great everyone is always very friendly and helpful. The u-haul website however is not very good. Every time I went to check out it would automatically add extras . I also ordered a 15ft and it automatically changed my reservation to a pick up
Vanessa KilpatrickPut a sign outside to let them know where the UHaul is located.
arthur castroGreat customer service.
ANTHONY KIMSee the previous comment. Which is not necessarily location specific
Robert SERGEANTVery friendly and helpful staff. Always been a huge fan of this location. Thank you!
Franklin Garrett