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WINONA G
Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got texts that our equipment rental was late. For both truck and trailer after they were returned early.
ANGELA KThis location the drop off point for the trucks was in the rear of the building. Not very safe and there was trash everywhere around this location
DOYAL NAmazing customer service
STEPHEN OCheck out & check in process was great. Very friendly
Lynda MThe app would not let me take photos of the truck. I called the number and the person who answered after an extended hold, would not help me. He transferred me to another person who in turn, hung up on me. I called back. After speaking with two other people, I was finally allowed to take the truck. It took over an hour of sitting in the rain.
Jamie KOvercharge for my rental. Charged 99 cent a mile when I should only be charged 79 and was also charged $15 for insurance when I said no to it in app.
CHRISTOPHER MExtremely helpful. Made drop off a breeze.
Dan TEverything was perfect. Very easy and quick. James was very helpful.
Diane MEverything needs to improve customer care customer service your system clearly needs to be updated SCHEDULING OFFICE NEEDS MORE CONVENIENT HOURS the corporate office should be able to help me just enough if not more than the scheduling office customer service department needs to be more involved and more helpful everyone I spoke to in customer service were COMPLETELY CLUELESS AND COULD NOT HELP ME WHATS SO EVER my drop off location here looked super sketchy it was super weird the man there seemed extremely annoyed that we knocked on the door for help my UHAUL experience was ABSOLUTELY TERRIBLE AWFUL HORRIBLE DO NOT RECOMMEND TO ANYONE IT MADE MY MOVING EXPERIENCE SUCH A DISASTER
Moises PMy flight to Nashville was delayed. When I got to the uhaul location, I spoke to a worker on site who barely spoke English. I couldn’t understand what he was saying but finally made out that I didn’t have a reservation at that location. I had paperwork which I printed from an email saying I did. He had a screen on the computer showing the reservation but he still maintained I didn’t have one. I called one of his managers and they got me a truck at another location. It was a mess. My suggestion is that if you want to have any type of satisfactory customer service, hire people who speak English so they can talk to customers.
Mark GI did a drop off after hrs
Destiny HExcellent customer service at the Post Annex in Antioch TN. Highly recommended!
Thomas MThe drop off location was confusing, there were no signs to tell you that you had to park in behind the building (we dropped off after hours). Also the area where to drop off the trucks was very small and had little to no parking.
Jasmine QKeep these cargo vans in your fleet.
Robert PContinue being helpful and courteous to customers.
PAULA CAll perfect
Ojo ADumb survey if won’t let me pick Not Applicable, had no interaction with personnel at drop off location
Mark RLocation accessibility was difficult and not clear upon booking. Also, the U-Haul app itself is TERRIBLE. It took over an hour just to get the U-Haul because the app was having trouble reading the drivers licenses. Delayed my move by an hour & returning it took over an hour as well because the app couldn’t upload the pictures correctly!! I ended up having to call U-Haul customer service 3 times in one day over these issues. U-Haul customer service is great but between this location and the app, I hope to never use it again
Barry KThe online after hours check in did not work. I was outside for an hour trying to upload pictures. It was freezing.
Shairease RVery friendly staff and quick easy process
Teresa GRestock the store locations with the adequate supplies that is needed in order to full fill the order as agreed upon when the order was placed.
Benjamin FThe truck did come in handy in such time…understanding the saying “beggers can’t be choosers” but I did return truck and cleaned and added air freshener in it as well ..On time and correctly.full tank”. I have tried contacting this location I still have not received my credit return! What is going on?
Darian GExcellent
Sherif SNothing, Krystal (spelling) was super kind and explained everything EXTREMELY well. Kevin is always super nice and very helpful. This location is one of my favorites to rent from.
Stephen TSweep out the back of the trucks!
Sandy BExcellent
jeyson cVery easy and smooth process. Store employees very nice!
PRECIOUS DAwesome customer service
Brandon RFast friendly service.
Whitney WJust want to know when I’ll receive my deposit back?
Jlyn WGood job
vida aI would travel across town to this location every time. Very kind and professional. Thank you for making my recent move so stress free
Takeya SThey were very flexible, kind, and professional. Customer service was great!
Eleasha DExcellent service; great guys who helped me get everything set up and answered my questions. Highly recommend.
Raven Pi never received my dolly and still was charged for it
Elizabeth BYou are doing excellent
Mesfin BFirst off charging .79/mile in town is ridiculous but the kicker I was I went 54 miles and I know for a fact I did not I would never rent at this location again due to the mileage calibration being way off then somehow I was charged $29 instead of $18 for the truck it's a lot dealing with this location.
TANIQUA SOverall great experience!
Felicia GThe location was helpful and acknowledged my drop off in a timely manner.
Bill BThere was no interaction with personnel due to my return was weekend and after hours
Debra JCharged me extra for the gas.
Alireza RThese guys at this location are great, helpful & friendly..6 stars all around.. but 1 star for UHaul Corp for having to have a major credit card to rent a pickup truck & only a debit card for the harder to drive (for a lot of people) 10' & up box truck...makes no sense
Jeffrey FQuick and easy drop off. Helpful and nice.
Daniel MThe dropoff place was behind a strip mall and a little hard to find. Also, he did not check in the vehicle and I was getting calls from U-Haul about the return.
Karol J