Customer Reviews for Premium
(U-Haul Neighborhood Dealer)

60 reviews

7604 S Tacoma Way Ste D   Tacoma, WA 98409

(253) 581-6244

Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(253) 581-6244

7604 S Tacoma Way Ste D
Tacoma, WA 98409

Services at this Location:

Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The guy was really nice but it is a hole-in-the-wall place and we drove around for 30 minutes trying to find it..

RONNY A. 
Rating:
3.0

Customer did not leave a comment.

Albert A. 
Rating:
5.0

Very Satisfied!

paola G. 
Rating:
5.0

Customer did not leave a comment.

Kat B. 
Rating:
5.0

Customer did not leave a comment.

richard L. 
Rating:
3.0

While the gentleman was very personable, I found our reservations had been changed. Our drop off was removed and left us trying to find out where to drop the vehicle a hassle. The truck was very filthy inside the cab. I was dropped off to grab the truck and when I went to open the cab door, I was hit with an overwhelming odor of urine. I immediately rolled the windows down and had no choice but to drive the truck as my wife had already left. As I drove the vehicle, I could see little black hair all over the seats and what looked like greasy stains all over the seats. Upon a closer look, I realized I was sitting in urine and the passenger seat was covered in it and down in the floorboard. The engine cover was covered with splattered urine and being a humid day, the truck was sitting all closed up with this going on inside it. I got to the location to pick up my furniture and found that the back of my shorts were covered in this and that I smelled horrible and was humiliated. With the Covid 19 virus happening I was really worried about what I might be exposed to. I had my gloves on and my mask on the whole time while driving but seemed sick anyway. I dropped the truck off yesterday finally and felt sick well into the night. I will never rent from U-Haul again. I will be seeking a full refund.

Chris P. 
Rating:
4.0

Customer did not leave a comment.

christopher G. 
Rating:
5.0

Customer did not leave a comment.

LaSharla L. 
Rating:
1.0

The truck would not keep running at stop lights and they did not have my pads or dally at the location that I ordered on line so I had to go to a different location to get them I do not fill like I got good service

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
4.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

I was treated with respect and kindness at this location right away when I walked through the door.

Garsha W. 
Rating:
5.0

Customer did not leave a comment.

Roman B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
1.0

The service was very poor. I made an reservation. We were late to go pick up our items. Waited in line for 30 minutes only to be told they gave our items away. We did not receive a courtesy call, email or text. We went to another location and after an hr we received another truck. We could not get the tow to place the car on top of it. We got another reservation for this tacoma location for a tow. We told them we do not want to pull the vehicle but for it to rest on top. Once we got there they switched us to a tow dolly to pull our vehicle. We asked for assistance and was told by one of the workers they're not allowed to touch the tow dolly and she can direct us how to. We were driving from Seattle to Atlanta. We finally stopped at Uhaul Columbia Mo 70 west where we met John to take a look at the tow. He stated the only thing was holding the car together was 1 strap. The other strap on the other wheel wasnt on anymore and the tire moved. The chains onky had one hook and one was missing. He was the one that told us for $20 more we could've gotten item properly assemble but we were not offered that, even though we explained we were not sure how to even with her pointing out how to put itmes on John at the 70 west Columbia Mo was able to cut the old chain, gave us a properly working chain and fixed the car properly on the tow. And from then smooth sailing. The Tacoma facility needs better training and customer service. I will not use Uhaul anymore after this situation.

Teaca J. 
Rating:
5.0

great customer service, will definitely rent from him again!

terry H. 
Rating:
5.0

Customer did not leave a comment.

Demetria D. 
Rating:
1.0

I feel my money was milked. I've never been changed all these bogus fees in all my history using Uhaul. Highly dissatisfied.

DEBRA W. 
Rating:
3.0

Customer did not leave a comment.

ROSS J. 
Rating:
4.0

Mt experience with u haul was beyond great. I had issues with being able to bring the truck back on time and they really worked with me to make the situation best for myself and them. I only had cash to pay with because my card was locked and they worked with me on that as well. The place was amazingly cleaned and all the staff I felt with was super friendly and helpful. All in all I am great appreciative for everything they did for me and my overall experience was 5 star if not more. Thank you so much for the outstanding experience with your company I look forward to doing business with you guys again soon. Thank you.

Katie M. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
5.0

The owner was extremely helpful and friendly and the service was top notch.

Jeannie M. 
Rating:
5.0

The business was more for mechanics and other vehicle needs. They also took U-haul's in and did rentals. The appearance did not bother us as the folks were very accommodating.

Mary J. 
Rating:
1.0

I still have not been refunded my deposit. They told me they aren't authorized to give it back only by calling the 1800 number can I get a refund back. This has never happened before.

MASON L. 
Rating:
3.0

Customer did not leave a comment.

LASHYRA J. 
Rating:
5.0

The service was fast and friendly overall nice move....

NIETISHULA M. 
Rating:
3.0

Customer did not leave a comment.

Thomas L. 
Rating:
1.0

I had to hook up the trailer my self, and I was charged $18.00 for insurance that I did not need. Do not go to this location

David L. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Greg was knowledgeable and friendly, very easy to work with and made sure I understood everything I needed to. I would highly recommend this location to anyone in need of his services.

Clark W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

MITCH S. 
Rating:
4.0

Customer did not leave a comment.

MITCH S. 
Rating:
5.0

Customer did not leave a comment.

JOY B. 
Rating:
5.0

The van as very clean, and I was in and out in no time. Staff was friendly and helpful I would definitely use this location again.

Kiante P. 
Rating:
5.0

The customer service here was excellent. The truck we rented was clean and well maintained. Would definitely recommend them.

Rating:
5.0

They where really great. Friendly informative and fast. What more could you ask for.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

People there are great. Will be back for allll of my future Uhaul needs!

BARRINGTON H. 
Rating:
5.0

Customer did not leave a comment.

walter G. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

Nothing I going to rent all my rental equipment here

BRIAN C. 
Rating:
3.0

Customer did not leave a comment.

Aeja W. 
Rating:
3.0

This location was by far the fastest service I've ever experienced with a uhaul rental.

David B. 
Rating:
5.0

Awesome customer service

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

CHADWICK C. 
Rating:
4.0

Can't think of any ways to improve the service

RANDAL B. 
Rating:
5.0

Cross train other employees in case the boss is out of the office. The owner was accommodating when it was discovered neither of us had an electrical pigtail adapter. Greg agreed that if I chose to purchase a pigtail, he would refund my purchase & then hold the pigtail for his next customer. Guess what? Greg's a man of his word. JB

JOSEPH B. 
Rating:
4.0

Customer did not leave a comment.

STEVE B. 
Rating:
4.0

The owner was great. Quick in and out. I will rent from him again!

KENT B. 
Rating:
5.0

Customer did not leave a comment.

KEITH T. 
Rating:
3.0

Customer did not leave a comment.

Michelle G. 
Rating:
2.0

It is a dingy unkempt bike shop and they were, at first, not wanting to take the truck. They appeared to be confused about the check in process.

SCOTT D. 
Rating:
4.0

Well I had to rent two units instead of one. Cause I had a reservation for a 17' box at destination center but they only had a twenty six footer. And that is to big for what I was doing. So had to call some places to find something available . Thank god the place I rented from was so helpful.

LONNY S. 
Rating:
2.0

Customer did not leave a comment.

maria S. 
Rating:
2.0

Customer did not leave a comment.

SHERWIN S. 
Rating:
3.0

When I got the truck, everything was hooked up already, so I was happy about that. But, when I got into the truck, the gas level was above "E" and had to retrieve gas right away. When I got home and opened the truck, the inside was completely dirty and had to sweep before loading furniture.

JULIA J. 
Rating:
3.0

Customer did not leave a comment.

ZENGYIN C. 
No reviews have been submitted for this location.

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