Customer Reviews for Prepper Joe's Pawn & Gun

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Prepper Joe's Pawn & Gun

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JEFFREY H.
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Customer did not leave a comment.

Monica W.
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Nothing

Randal S.
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Provide better weather......LoL

Monte L.
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Easy check in and out. Staff is friendly and knowledgeable. This was the easiest part of the moving process.

Jeremy H.
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Customer did not leave a comment.

Timothy T.
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PAUL K.
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Joseph B.
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Not a thing

John B.
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Mark J.
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This location was a joke. The location was listed as being open on Sunday, but it was closed. There was someone there moving trucks around, but he had no idea as to how to check in the vehicle, and just pointed me to instructions on the "key drop" box. I am somewhat technologically challenged, and trying to work through a rather complicated check-in procedure on-line was a real chore. U-Haul needs to come up with a better system, that's for sure. Also, folks at the drop-off location just didn't know how their own system works.

Peter R.
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Cheryl M.
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william Z.
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Richard S.
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Stephen B.
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Allow drop off at non open hours without having to be forced by the app to take and upload pictures.

ED L.
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Ken F.
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DAWN S.
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Michael C.
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Thayer D.
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Kind of a sketchy drop off. Just so happens to be a adult toy/book store as well. Does not allow children either.

ROBERT T.
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Keith O.
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The trailer had a low tire. Dealer told me to fill it up in town at the Kwik Trip. He didn't help with the hookup or check the lights. The tire had a puncture and I had to use my own spare for the trip, then fix it to return the trailer at a different drop off location.

Kenneth K.
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Prepper Joes Pawn and Gun is one of the best places i have ever rented a uhaul from. The owners are always extremely friendly, happy to see you and sincerely appreciates your business. I love their store and the owners. Great American Patriots

Daniel S.
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Customer did not leave a comment.

Anthony C.
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Wow completing the return on my phone, while at the location, U-Haul app would not recognize my location so I could not proceed with the return online.

kEN S.
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Thomas G.
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Donald W.
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TIMOTHY D.
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Larry P.
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Robert B.
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Timothy S.
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Andrew K.
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It is a TRUMP headquarters (MAGA flags/hats and FOX news on) and adult sex toy shop -- not where I wanted to go. Reported that the tail lights on the trailer did not work and I was driving the trailer at night and he did not seemed concerned .

William H.
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JAMES H.
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DOUGLAS P.
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Properly train all counter employees to quickly and efficiently handle check ins, etc.

DOUGLAS P.
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Make a 24/7 drop off an easier event after hours or on weekends.

Curtis B.
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Richard C.
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Bridgett B.
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Dan P.
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Dewayne F.
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Owner very helpful and sociable, Made every attempt to make sure that everything went well.

WALTER M.
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Christopher B.
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Nothing went very well thanks again

BRAD T.
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Charged an after hours fee for dropping off a trailer on Sunday when the business was closed. Perhaps UHAUL should inform people that they will be charged more for unhooking and parking a trailer WITHOUT ANY ASSISTANCE FROM STAFF. Still waiting for follow-up and explanation from customer service at UHAUL.

Fred H.
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Poor service, slow check in no help with hooking up trailer. Trailer had numerous dents and had to get attendant to make sure I wouldn't get changed.

robert K.
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Mark P.
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David W.
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Great service.

Rich F.
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James K.
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Terrible Posted hours were 10 to 2 But NO ONE showed up at all. Used phone pick-up which was difficult. Person on phone was terrific.

scarlett Y.
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Customer did not leave a comment.

MARK M.
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Friendly service

Curtis D.
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Originally, I had reserved a truck at WK Appliance in Hayward Wisconsin. They were nowhere to be found for my reservation time. Uhaul did a great job of transferring my order to the next closest location and Prepper Joe's was a quick and simple process.

Kurt E.
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Jody K.
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Stephen R.
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Mark P.
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Keeping up the good work

Scot S.
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Richard T.
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Doug P.
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Add Cruise control to your vans, it would be nice on long trips.

Richard M.
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Joyce S.
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Kevin Y.
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I really like the idea of driving a new or newer truck. The move was smooth and the truck ran flawlessly. Kudos to Uhaul!!

Phillip W.
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Kevin K.
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Turn in using the web site was difficult. Site kept crashing when we tried to load the required picture. Had to finally call the 800 number. Took far longer than expected. Not preppier joes issue.

Fred H.
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Customer did not leave a comment.

JONATHAN S.
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Excellent personalized service

Karen M.
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Thomas S.
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My contract said drop off at Hayward. There had been communication about drop off at Chippewa Falls for contract price, but contract said drop off at Pepper Joe's as your survey shows. I ended up having another $83 charged to me because I did not drop at Chippewa Falls. I talked to the area manager who was an absolute jerk. Did not apologize for confusion in regard to drop off. Simply insisted that another $95 would be charged to my credit card. Extremely poor customer relations. I was going by what the contract said and should not have been required to pay an additional sum. It's UHaul's paperwork and if they can't make it clear then UHaul should absorb the cost. I changed my schedule based on the contract saying drop off in Hayward. Please reverse the additional charge. This was no fault of guys at pick up and drop off locations. They were just fine.

Kevin Y.
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It would be nice if all the trucks were full of gas when you rent them. Moving is stressful enough and that's the last thing we should be worried about is topping off the tank.

Daniel D.
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Customer did not leave a comment.

William M.
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Michael D.
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DAVID W.
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Wendy H.
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WILLIAM M.
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Kevin Y.
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Debbie N.
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Very friendly owner!

Brian N.
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Smooth process.

Greg G.
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Customer did not leave a comment.

John I.
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We learned about the need to pick this rental up from a location 70 miles away a couple of days before our move. This would have been very difficult for us if we were not moving to the place we had to go to pick it up. If there were a way to give us this knowledge at the time of rental, that would have saved us some last minute anxiety. We were very happy with the rental experience otherwise. Moving is always a challenge and U-haul equipment and services were very helpful and a good value.

Joanne C.
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Customer did not leave a comment.

Jeff K.
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I called in to let them know I would be picking up a 10' truck. When I got there the person was pleasant. The truck ran well and worked great. It took 15 mins for me to get the key and pay for the vehicle. Your Uhaul systems are always slow. The truck had ice and snow covering the windshield. Your return mechanism is burdensome for the customer. Mine was rejected the first time due to too much volume in the system. The text says it's $20 if you don't do the return process online. I wasn't told that when I got the truck. I would have disputed the charge if I hadn't seen this. Fix your systems and improve your processes and training.

PHILLIP S.
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Teri T.
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John M.
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Richard J.
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Robert C.
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Ken F.
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I had a reservation for a 26' truck made 3 days in advance. When I arrived to pick it up I was informed that it wasn't available and I had been downgraded to a 15' truck. I was never notified of this and in fact had a confirmation email for a 26' truck. I was informed by the franchisee that if U-Haul has a need for a truck that produces more profit then they will rent to the more profitable trip. My rental was a one day rental and the other was a one way rental to somewhere. I believe this is a very poor business practice and in this case left me high and dry as there were no other trucks the size I needed in the area, and none coming in anytime soon. The 15' truck I ended up with didn't have a high enough door for what I was hauling and will require another trip (65 miles one way) with a different truck for me to finish what I needed to do. If at all possible I will not use U-Haul again. I quote Seinfeld, "you know how to TAKE a reservation, you just don't know how to KEEP a reservation". Bad Form!! U-Haul should be ashamed!!

Shawn M.
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Customer did not leave a comment.

David or Sharyn A.
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Craig N.
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I am very upset about not being told about the 20.00 + charge for not going online when the store was closed to recieve the trailer.

Paul D.
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Customer did not leave a comment.

Natalie L.
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Dropped off when the place was closed but I just unhooked the trailer and was on my way. Super convenient and issues at all. Prefect

TRISH K.
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Customer did not leave a comment.

Ronald P.
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Thank you for a very pleasant experience!!

Luke W.
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I had ordered a dolly online with my truck and no dolly was provided. My pick up time was earlier than the store hours so I couldn't add an extra. Although when I returned the truck the manager was very nice and I felt like a valued costumer. **For the company as a whole: you need to work out the glitches in your online services. I tried to set up my online account and got to the verification step and it wouldn't send anything to either my phone or email, I had to call costumer support to fix it. Once I had my account set I had to attach my trip and I entered my order # multiple times and various times throughout the day and it told me it could not complete the action and to try again later. I had to call costumer support. And the day of the trip I go through the check in steps and take pictures of my licence and the person on the other end claims I took a picture of a photo copy so I had to go in person to verify it's me, when all of the Uhaul reps are closed at 7am in my small town... I had to call costumer support to cancel my current order and place a whole new order over the phone and then finally I was able to get on the road.

Jon B.
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Customer did not leave a comment.

Fred H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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