I was supposed to pick up the truck at a location 20 minutes from my home at 10am on a Friday morning. I was called the evening before at 6pm and told that I had to drive to a location that was over 2 hours away. I had movers scheduled to come on Friday at noon so I had to call and push that back. I also had to find someone to take me on the 5 hour round trip drive. I also had to find last minute childcare for my daughters. This was not the pick up locations fault. This is on U-haul as a company. I was promised one thing then given less than 24 hours notice that I had to alter all my plans.JEROME S.
Customer Reviews for Prepper Joe's Pawn & Gun
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Roger W.
Very helpful & FriendlyEd D.
Keep up what you are doing. Service was exceptional.EDWARD S.
Customer did not leave a comment.CHRISTOPHE M.
Kind and helpful. I would recommend this location anytime to anyone.Diane S.
Truck was great , the owner was short tempered and a whiner and told me not to come back. His staff was pleasant and helpful. But he was a ASSCHARLES K.
Interior of truck was dirty, crumbs on the seat, windows were dirty, cup holders dirty. Truck and tow dolly mechanically worked well, the nylon straps of the tow dolly did have frayed ends which made it difficult to get them started into rachett tensioners. We have used Uhaul equipment in the past and this is the first time we experienced a dirty truck.Steven H.
Customer did not leave a comment.Deanna H.
Customer did not leave a comment.Kathleen V.
I returned the equipment one day early, but was charged 1 extra day, plus an after hour charge, for a total of $50.64. I am not happy, and expect a refund of the $50.64 that was charged to my Visa.JOHN R.
I was charged buy the pawn shop when I picked up the uhaul. I wasn't able to get the truck at 8a.m. like I requested through the app. I was charged more then I was quoted by uhaul.com.JOSEPH G.
Customer did not leave a comment.Steve S.
Can't believe that U Haul allows vendors/subcontractors that offer porn/adult areas within their facilities.Joseph D.
Customer did not leave a comment.DERICK S.
Customer did not leave a comment.SUSAN S.
Customer did not leave a comment.JULIE T.
Customer did not leave a comment.LARRY K.
Customer did not leave a comment.DANA E.
Good serviceDANIEL G.
Very nice and courteous!Kevin K.
Great location that takes care of all our moving needs when the time comes. They are very helpful and makes sure we have everything we need for our move.LOGAN N.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.Ed D.
I just dropped it off. But I did speak to him on the phone, and they did a nice job explaining the process.douglas A.
Customer did not leave a comment.RICK G.
Customer did not leave a comment.Craig K.
I came one day earlier than originally scheduled and was accommodated without any issues. Thank YouWilliam G.
Customer did not leave a comment.KYLE C.
i dropped it off on a sunday, the online check in was a PITA [pain in the A**]. after your system freezing 3 separate times and 25 minutes later, i left. RECOMMENDATION, a drop off place should provide internet so that people don't have to rely on data plans, thus minimizing my situation happening in the future. they have internet at the site, it's just a closed system. for people dropping off, they should send the password or create a non password protected option.Daniel S.
Customer did not leave a comment.Duane R.
Good customer service. Would use againSteven N.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Kevin S.
Be 0pen on Sundays!james B.
Customer did not leave a comment.Yuki Q.
I was charged a $20 "after hours fee" when I dropped the trailer off one half hour before they were scheduled to close.... Unhappy at bestBRIAN J.
Very nice person and helpful.PETER C.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Fred H.
Customer did not leave a comment.john S.
Provide assistance with hookup. Also the computer system kept crashing and it took about 40 minutes for me to get checked in. That said the person who helped us did all she could and was very courteous.Ruth K.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.JEFFREY H.
Provide better weather......LoLRandal S.
Easy check in and out. Staff is friendly and knowledgeable. This was the easiest part of the moving process.Monte L.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.PAUL K.
Not a thingJoseph B.
Customer did not leave a comment.John B.
This location was a joke. The location was listed as being open on Sunday, but it was closed. There was someone there moving trucks around, but he had no idea as to how to check in the vehicle, and just pointed me to instructions on the "key drop" box. I am somewhat technologically challenged, and trying to work through a rather complicated check-in procedure on-line was a real chore. U-Haul needs to come up with a better system, that's for sure. Also, folks at the drop-off location just didn't know how their own system works.Mark J.
Customer did not leave a comment.Peter R.
Customer did not leave a comment.Cheryl M.
Customer did not leave a comment.william Z.
Customer did not leave a comment.Richard S.
Allow drop off at non open hours without having to be forced by the app to take and upload pictures.Stephen B.
Customer did not leave a comment.ED L.
Customer did not leave a comment.Ken F.
Customer did not leave a comment.DAWN S.
Customer did not leave a comment.Michael C.
Kind of a sketchy drop off. Just so happens to be a adult toy/book store as well. Does not allow children either.Thayer D.
Customer did not leave a comment.ROBERT T.
The trailer had a low tire. Dealer told me to fill it up in town at the Kwik Trip. He didn't help with the hookup or check the lights. The tire had a puncture and I had to use my own spare for the trip, then fix it to return the trailer at a different drop off location.Keith O.
Prepper Joes Pawn and Gun is one of the best places i have ever rented a uhaul from. The owners are always extremely friendly, happy to see you and sincerely appreciates your business. I love their store and the owners. Great American PatriotsKenneth K.
Customer did not leave a comment.Daniel S.
Wow completing the return on my phone, while at the location, U-Haul app would not recognize my location so I could not proceed with the return online.Anthony C.
Customer did not leave a comment.kEN S.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Donald W.
Customer did not leave a comment.TIMOTHY D.
Customer did not leave a comment.Larry P.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Timothy S.
It is a TRUMP headquarters (MAGA flags/hats and FOX news on) and adult sex toy shop -- not where I wanted to go. Reported that the tail lights on the trailer did not work and I was driving the trailer at night and he did not seemed concerned .Andrew K.
Customer did not leave a comment.William H.
Customer did not leave a comment.JAMES H.
Properly train all counter employees to quickly and efficiently handle check ins, etc.DOUGLAS P.
Make a 24/7 drop off an easier event after hours or on weekends.DOUGLAS P.
Customer did not leave a comment.Curtis B.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Bridgett B.
Customer did not leave a comment.Dan P.
Owner very helpful and sociable, Made every attempt to make sure that everything went well.Dewayne F.
Customer did not leave a comment.WALTER M.
Nothing went very well thanks againChristopher B.
Charged an after hours fee for dropping off a trailer on Sunday when the business was closed. Perhaps UHAUL should inform people that they will be charged more for unhooking and parking a trailer WITHOUT ANY ASSISTANCE FROM STAFF. Still waiting for follow-up and explanation from customer service at UHAUL.BRAD T.
Poor service, slow check in no help with hooking up trailer. Trailer had numerous dents and had to get attendant to make sure I wouldn't get changed.Fred H.
Customer did not leave a comment.robert K.
Customer did not leave a comment.Mark P.
Great service.David W.
Customer did not leave a comment.Rich F.
Terrible Posted hours were 10 to 2 But NO ONE showed up at all. Used phone pick-up which was difficult. Person on phone was terrific.James K.
Customer did not leave a comment.scarlett Y.
Friendly serviceMARK M.
Originally, I had reserved a truck at WK Appliance in Hayward Wisconsin. They were nowhere to be found for my reservation time. Uhaul did a great job of transferring my order to the next closest location and Prepper Joe's was a quick and simple process.Curtis D.
Customer did not leave a comment.Kurt E.
Customer did not leave a comment.Jody K.