Booking was made well in advance for a three day rental at a pickup location in Ottawa. Day before our move I get a call from a fairly rude agent telling me that there was no truck for me for three days but She could let me have one for 1 day. I protested and ended up having to go to Lanark ON to get my truck. Lanark is 45 minutes west of Ottawa. Then when I returned the truck with actually more gas in it than when I picked it up I was charged a fuel surcharge of approximately $24.00.
Colin M
Customer Reviews for Pretty Goods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people at the counter were very friendly and helpful, everything went very smoothly.
PETER THad a flat tire upon inspection Owner had replacement unit ready right away. These things happen great service.
G JBoth cup holders working !
KEVIN JWell for one thing it cost me 225 for the truck and 10 dollars for the gas that I had to put in after I was done. I had the truck from 8:30 in the to 3:30 in the afternoon on the same day. Got it in lanark and dropped it of in smithfalls where I put my stuff in st9rage. And the truck says 29 dollars a day????
RAYMOND HThis was my first tie renting a U-Haul and it was a great experience. Very easy and straightforward which made my moving experience much less stressful.
Michelle M