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Ron B
Customer Reviews for Princeton Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciate how friendly and professional the staff was. Thank you so much
Garry TI'm overall impressed from my first call about a truck . I was made to fill important and welcomed . I will use them again in the future
David WApp sucks not updated
Timothy WThe people are very friendly and helpful.
Dillard LThe best customer service I have encountered to date and I am 55 years old!
tammi fEntire process smooth and professional
Donald VCustomer service was excellent
Tanya WEverything was well organized and the customer service awsome. No complaints here
Harold SGreat place to rent a uhaul.
Brian B😊 No improvements needed from staff at 401 S. Wickham Ave. Princeton WV -U-Haul. Very professional, had 3 trucks available, even "heated up truck" for me😊 Answered all my questions. Very approachable & patient staff. 🎄
Liz LTruck needs ramps on them, and could definitely ben cleaner, the checkout and all through online/ or in the app is a Whole big difficult process and is much easier & Faster to do in person. Good location and friendly guys workn.
Robert MThis location is always clean! The staff is incredible as well!! Thank you for all you helped us with for our move!!
LeAnn MVery nice people
Brian LThe overarching U-Haul organization could make their website more user friendly by making it easier to skip all the extras that may not be wanted. Put them all on one page for crying out loud. I tried to use the online service and not only was it cumbersome, both times it failed: once because it said the truck was unavailable when it was, and once because it changed what I was renting on one of the last pages. I didn't want to go back through ALL of those extra pages to edit it. The local business was absolutely fantastic!!!
Margaret JNothing, everything was smooth from start to finish.
joe lThe entire service went smooth. Very nice and easy to deal with. Will definitely use again if need another uhaul.
Jennifer WWinter’s Storage in Princeton WV is excellent. They are friendly and efficient!! Thanks.
Lea A🌴Continue to offer great rates in all areas of service. 🔹 Keep at least 1- truck of each size on lot at ALL times. 🔹(I liked calling the 800 number to reserve my truck verses calling local offices.) 🔹My experience with U-Haul was GREAT!!! 🌴. Thx 😊
Liz Lgot nothing....great job, very professional, helpful and courteous!
Stacia KGreat people great vehicle
Dustin TNothing
Mary DI picked the truck up with my son and it had little to no gas in it. And when I returned the truck with the same amount of gas in it they tried to charge my card multiple times for three different amounts. And kept trying to charge it thru out the month I have been renting U-Haul trucks for years at the Bluefield location and there was never any problems. They also charged 15 dollars more for the same truck.
Kwame HRented here many times, these guys are always first class !!!
Gary sAwesome customer experience! The whole process was easy & the employees were amazing!!!
Sharon Jnothing
Dustin TI realized two days later I'd left a new broom in the back of the truck. They still had it and I'm not out a broom!
Sean GAmazing helpful courteous…..
Russell GThe drop off location called me about the lock on the back of the truck, stating that they were going to have to cut it off if I didn’t come get it. The lock belongs to U-Haul, is not mine. It was on the truck at pick up & we were supplied the combination. Gave them the info & combination. They acted surprised, like they had never dealt with a lock being in a truck before.
Scott WAllways come to this location Really great
Ruth SNeed help hooking up u-haul trailer,
JACK JSo friendly
Vanessa VNothing
Latosha WJennifer and her husband were AMAZING! Not only was she so helpful on the phone but in person was even better. They took time to explain things and did all they could to help me. This was a very important trip for me and they took a weight off my shoulders. Pleasant experience and amazing staff. I will be returning because not only did they do their jobs but they were happy to do so. Please please recognize these two!
Stephanie OGreat customer service
Harry TExcellent service, nice friendly lady in office.
FLAVIE BJenn always gets me taken care of. Everyone at this facility has been nothing but nice to me. Have always helped me in anyway they can. This last time they didn't have a truck I could rent for the day, but they told me exactly where I could get one.
YANCEY MWas in and out quick the trailer had new tires on it and it towed great
Clint SVery friendly employees
stoney wHave dollies and a ramp or lift on every truck anything elsewhere is excellent thank you
Ernie DI’ve used this location multiple times and I LOVE them! So friendly and helpful!
Melissa WGreat people ! Very helpful and friendly !
Bobby GVery smooth transaction
Michael NThe people at this location are VERY easy to work with. They will go out of their way to help if possible. What a great experience I had with them.
Paul BThe staff at the Princeton location are wonderful. Very pleasant and professional.
Chris MReported issue with truck. Establishment removed from service
Paul MWorst service ever had to deal with. I’ll never use uhaul again the way I was treated and charged me for gas and cleaning when everything was good when I left
Kevin HYou can not charge 500 dollars for a day rental but other than that your aces baby.5 ✨ all around
Jason BWas perfect staff fantastic
Richard M